El lenguaje no verbal de los mediadores/as

[ES]La información que transmitimos en nuestro proceso comunicativo es de un 93% de lenguaje no verbal. Solamente el lenguaje articulado es de un 7%

The influence of nonverbal language on mediation

[ES]Mediation is a process that assigns meaning through the discourse of the disputants whereby signals that are verbally sent become rare indicators to dig for full communication. If reading nonverbal language was not taken into account, we would lose approximately 93% of the total information conveyed by someone; for this reason, it is necessary to know the most recurrent gestures to, thus, foster mediators’ communication skills in order to substantially improve their discourse and understanding. This paper focuses on arguing why nonverbal language is crucial for the mediation process on the basis of the analysis of the theoretical framework of the matter and its implications for mediation.