Quality management and competitiveness: the diffusion of the ISO 9000 standards in Latin America and recommendations for government strategies

Includes bibliography

Quality management, ISO 9000 and government programmes

Includes bibliography

Quality management promotion to improve competitiveness

Includes bibliography

ISO 9000 standards: quality as a market strategy

In a context of increasing globalization it is essential to have a comprehensive system to guarantee the quality of the final products and inputs that are traded around the world. The main goal is to satisfy the expectations and needs of the final customer, wherever s/he may be. The quality management systems set out in the ISO 9000 standards, used in conjunction with third party certification, have become a factor in market success for all commercial and industrial firms that have achieved this goal.

Las normas ISO 9000: calidad como estrategia de mercado

Con la creciente globalización resulta imprescindible contar con un sistema integral que garantice la calidad, tanto de los productos finales como de los insumos que se comercializan en el mundo. El propósito principal es satisfacer las expectativas y necesidades del cliente final en cualquier lugar que éste se encuentre. La utilización de los Sistemas de Gestión de la Calidad, enunciados en las Normas ISO 9000, así como su certificación por una tercera entidad, se ha convertido en un factor de éxito en el mercado para todas las empresas comerciales e industriales que han alcanzado este objetivo.

Midiendo el impacto de la infraestructura de la calidad en América Latina: experiencias, alcances y limitaciones

Incluye bibliografía.

Argentina: recent dynamics in the software and IT services industry

Includes bibliography.

CEPAL Review no.65

Income distribution, poverty and social expenditure in Latin America / José Antonio Ocampo. -- Military expenditure and development in Latin America / Eugenio Lahera and Marcelo Ortúzar. -- Growth, distributive justice and social policy / Andrés Solimano. -- Equity, foreign investment and international competitiveness / Adolfo Figueroa. -- Tensions in Latin American structural adjustment: allocation versus distribution / Daniel M. Schydlowsky. -- Competitiveness and labour regulations / Luis Beccaria and Pedro Galin. -- Latin American families: convergences and divergences in models and policies / Irma Arriagada. -- Free trade agreements and female labour: the Chilean situation / Alicia Frohmann and Pilar Romaguera. -- Macroeconomic trends in Paraguay from 1989 to 1997: consumption bubble and financial crisis / Stephane Straub. -- The strategies pursued by Mexican firms in their efforts to become global players / Alejandra Salas-Porras. -- Regulating the private provision of drinking water and sanitation services / Terence R, Lee and Andrei S. Jouravlev. -- Quality management promotion to improve competitiveness / Hessel Schuurman.