Analysis of quality in Brazilian e-commerce (B2C)

The business world has changed the way how people think and act on products and services. In this context, the most recent amendment of the scenarios of retail operations has been the use of technology in sales and distribution. The internet has revolutionized the way people communicate, and moreover as they purchase their goods and services. Thus, the e-commerce, specifically the relation business to customer, or simply B2C, has acted so convincingly in this change of paradigm, namely the purchases in the physical location for the virtual site. Quotes online, ease of payment, price, speed of delivery, have become real order winners of applications for companies that compete in this segment. With the focus on quality of services on e-commerce, the research examines the dimension related to the quality of services, and looks for what of these factors are winners of applications. © 2010 IFIP International Federation for Information Processing.

Model of a game for improving integrated decisions in production management

This paper presents the results obtained with a business game whose model represents the decision making process related to two moments at an industrial company. The first refers to the project of the industrial plant, and the second to its management. The game model was conceived so the player's first decision would establish capacity and other parameters such as quantities of each product to produce, marketing expenses, research and development, quality, advertising, salaries, if purchases will be made in installments or in cash, if there will be credit sales and how many installments will be allowed and the number of workers in the assembly area. An experiment was conducted with employees of a Brazilian company. Data obtained indicate that the players have lack of contents, especially in finances. Although these results cannot be generalized, they confirm prior results with undergraduate and graduate students and they indicate the need for reinforcement in this undergraduate area. © 2012 Springer-Verlag.

A crise econômica no Japão após os anos 90

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Um estudo da implantação do planejamento agregado em uma pequena indústria moveleira para aquisição de materiais

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Aplicação dos modelos clássicos de estoques em uma rede de varejo supermercadista

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Logística reversa das embalagens de bebidas pós consumo: os sistemas de depósito e a viabilidade de sua implantação no Brasil

Pós-graduação em Engenharia de Produção - FEB

Obtenção de um ataque químico padrão, zona de annealing parcial e temperatura de fechamento para o epídoto através do método dos traços de fissão

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Análise de sistemas de máquinas térmicas em plantas de processos químicos

Pressure drop and energy efficiency of compressors in chemical plants are the focus of this study. Its objective is an analysis of possible sources of energy loss through the study of pressure loss in pipes, calculation of thermodynamic efficiency of the compressors. Important issues are raised for this analysis such as the types of compressors, the operating range of each compressor, compression types, as well as a study of accessories such as filters and valves. After studying these issues was carried out calculations of pressure drop step-bystep and with a software WIPCD. Followed by the calculation of efficiency of compressors and monthly energy cost of each compressor in operation. Finally, the study shows some suggestions for immediate improvements, changes and suggestions for possible future purchases of compressors

As compras coletivas como estratégia do comércio na atualidade: análise do consumo e das redes geográficas na região metropolitana de Campinas

The collective purchases translate into new business strategies that so far are poorly studied, but they have modifyied considerably the forms of consumption through the consumers individualisation, which causes changes in society's routine. The analysis of the theme was performed by study cases of collective shopping places in the city of Campinas, country of the state of São Paulo, and on its influence in the metropolitan area, which intented to understand, through custumers interviews, the contradictions and peculiarities of this service that has increased each day more . For this purpose, the research methodology is focused on the consumer , that's because the process of productive change tied to forms of trade and distribution of goods have been transforming social values considerably, based increasingly on impulsive consumming . Thus, to understand how the electronic commerce and more specifically the collective shopping websites works, it's necessary to examine the forms of commerce and the consumer's behavior in order to explain the city organization and the contradictions of the geographic space