Analysis of quality indicators of central sterile supply departments at accredited public hospitals

O objetivo do estudo foi descrever e analisar os indicadores de qualidade de Centros de Material e Esterilização de hospitais públicos acreditados do Estado de São Paulo e sua gestão pelos responsáveis do setor. Trata-se de um estudo de casos múltiplos, onde são apresentados os dados interligados de três hospitais acreditados num relatório de casos cruzados. Os dados foram coletados por entrevista semiestruturada com o responsável e por visita técnica com análise documental. Os resultados constatam a dificuldade dos responsáveis em pontuar os indicadores específicos do setor e os referidos foram os de produção e pesquisa de satisfação do cliente que não retratam a qualidade efetiva do serviço, pois são fragmentados, sem consolidação de resultados na busca de melhorias, o que sugere baixa especificidade e baixa sensibilidade dos critérios da Organização Nacional de Acreditação à realidade deste setor.

Investigadores de mayor visibilidad en Organización y Representación del Conocimiento: un estudio desde el análisis de cocitaciones

The most visible researchers in Knowledge Organization and Representation were identified, from the perspective of Brazilian researchers, based on cocitations from the papers presented in the last five meetings of the Encontros Nacionais de Pesquisa of the Associação Nacional de Pesquisa e Pós- Graduação em Ciência da Informação (ENANCIBs) from 2003 to 2008. First, the total number of references was identified, a total of 134 articles. Second, a citation analysis was conducted, being considered the most cited authors those who received 12 citations or more, which resulted in 31 most cited authors. Third, the Pajek software was used for the construction of the co-citation network and, thereafter, some indicators were calculated with the Ucinet software, which describe the structure and cohesion of the generated network, and, particularly, its density, and its degree of centrality, betweenness and proximity. The high cohesion of the network and the compliance between the most co-cited authors and the calculated indicators were verified.

Persuasão ou performance: as estratégias comunicacionais para transformar o rúgbi em paixão nacional

This paper analyzes the communication strategy of the Brazilian Rugby Confederation in the promotion of sport in the country, with three television campaigns developed since 2010 together with manufacturer Topper. One of the goals of the organization is to make the sport better known among the Brazilian public, with a view to inclusion of rugby in the Olympics in Rio de Janeiro in 2016. Very popular in countries colonized by Britain, the sport still has little visibility in the national sports scene, something to be transformed in organizational communication and advertising.