38 resultados para Normes ISO 9000


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Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

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Os sistemas certificáveis de gestão ambiental, como a norma ISO 14001, têm sido uma opção cada vez mais utilizada pelas organizações para equacionarem suas demandas ambientais, padronizarem seu processo produtivo, reduzirem custos de produção e melhorarem sua imagem. Entretanto, seu processo de implantação em indústrias gera mudanças significativas na cultura e estrutura destas empresas e devem ser devidamente consideradas por gestores e consultores. Pelo exposto, o principal objetivo deste artigo é apresentar práticas, sistematizadas à luz da teoria com especial contribuição da área de gestão de pessoas e com base em dois estudos de caso, para implantação de sistemas de gestão ambiental ISO 14001 em empresas industriais. Para tanto, foram realizados dois estudos de caso: um em uma empresa de baterias automotivas e outro em uma empresa moveleira. Os dados foram coletados a partir de entrevistas semiestruturadas com os gestores diretamente responsáveis por estes sistemas e com colaboradores-chave, observação in loco e análise de documentos. Ao final do artigo são apresentadas sugestões de práticas relacionadas aos seguintes elementos: alta direção, gestão de pessoas, comitê de gestão ambiental, missão e políticas, treinamento e comunicação.

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Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

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Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

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Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

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Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

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The purpose of this article is to identify the contributions of Information Systems (IS) for environmental management practices, as well as the opportunities and challenges in this relation. Thus, we performed two case studies with Brazilian enterprises certified ISO 14001, by conducting interviews, document analysis and direct observation. As results, we present the identification of the main contributions of information systems for environmental management practices in the studied cases, the verification that a more advanced stage regarding IS is a factor that implies a more effective contribution, besides finding challenges and opportunities in this relation. The main contribution of this research consists of the presentation of a framework that identifies the support of information systems for environmental practices.

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This work aims to identify the main motivations and difficulties faced by Brazilian companies to obtain ISO 9001 certification. The key quality management practices that provide support to this certification and the relationship with other types of systems, such as ISO 14001 (Environmental Management) and OHSAS 18001 (Occupational Health and Safety Management System), were also investigated. A survey research was conducted with 191 companies. The main motivations for implementing ISO 9001 are the following: internal organization improvement, production efficiency increase, and brand reliability improvement. Employee resistance was the greatest challenge found during the implementation process. On the other hand, the main benefits identified were: quality processes improvement and increased employee awareness of quality. The results reveal that the most common quality programs and tools used are: 5S, brainstorming, and Ishikawa diagram, while the least common are SERVQUAL and QFD.

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This study aims to test a new conceptual model based on the relationship between quality management (QM), environmental management maturity (EMM), adoption of external practices of green supply chain management (GSCM) (green purchasing and collaboration with customers) and green performance (GP) with data from 95 Brazilian firms with ISO 14001. To our knowledge, such links and relationships are not simultaneously identified and tested in the literature. The results indicate the validation of all of the research hypotheses. This paper highlights that an improvement in green performance will require attention to quality management, environmental management maturity, and green supply chain. (C) 2014 Elsevier Ltd. All rights reserved.

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ISO 26000, published in 2010, focuses on corporate social responsibility. This study presents a systematic review conducted in ISI Web of Knowledge (Web of Science) and Elsevier's Scopus databases to answer the following question: What are the barriers and motivators affecting the adoption of ISO 26000 by organizations? The articles were selected using filters that applied two inclusion criteria. The data were summarized in a table covering the concepts of ISO 26000, the motivators, and the barriers. The motivators were globalization or competition in international markets, congruence with management systems, reputation or image, relationship with employees and improvement of the organizational environment, improvement in the relationship with external stakeholders, competitive advantage and strategy, guide to corporate social responsibility (CSR), and reduction of business risks. The barriers were lack of alignment between CSR and organizational strategy; business (national and international); unfamiliarity with ISO 26000; lack of communication, tools and sensitivity to the subject; short-term focus; knowledge management; fear of not fulfilling the standard; and financial resources. Finally, an agenda for future studies was prepared.

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The aim of this study is to perform a situational analysis of the Laboratory of pulp and paper-UNESP ITAPEVA for conducting proposal the accreditation according to ISO / IEC 17025:2005. The ISO / IEC 17025 establishes the criteria for those laboratories wishing to demonstrate their technical competence, which have an effective quality system and are able to generate technically valid results, establishing a single international standard for certifying the competence of laboratories to carry tests and / or calibrations, including sampling. The case study was conducted on laboratory Pulp and Paper Universidade Estadual Paulista (UNESP), campus Itapeva, where we compared the views of the technician responsible for the laboratory and a regular user. The generated conclusion is that the laboratory is unable to initiate an accreditation process, because it fails the requirements such as quality manual, register of subcontractors, research of customer satisfaction, schedule of internal audits, schedule for completion of critical analysis, profile of the functions required, functions current description, documentation of technical requirements for accommodation and environmental conditions, calibration programs, equipment calibration program, programs calibration standards and reports and / or certificate of test and / or calibration, that are in accordance with ISO / IEC 17025:2005, beyond that there is not the possibility to develop and implement a quality system without the commitment of everyone involved, regardless of the functional hierarchy

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Due to environmental concerns and the current legal requirements, companies are looking for ways to reconcile economic growth with environmental preservation. The purpose of this project is to show the stages of implementation of ISO 14001 in a chemical company and propose changes in chemical procedures creating goals to be achieved. In this paper, the study for the implementation of ISO 14001 is in Viapol ltda., where the lack of environmental management can cause enormous impact to the environment and may generate air, soil and water pollution. The project resulted in a mapping of all the processes and a broad survey of waste and emissions, generating proposals to change some of the processes and and creating programs to achieve the goals and objectives proposed in the Environmental Policy. Adopting an environmental management system (EMS), the company will reduce costs by decreasing the amount of raw material used, shooting down on waste disposal and the amount of it, and increasing productivity. By committing to the implementation of the EMS, companies will be demonstrating a proactive approach to environmental issues and enrich its image to consumers’ point of view

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The use of environmental management systems - EMS has shown to be a key tool for addressing the environmental aspects and impacts of an organization. The vast majority of EMS based on the requirements of ISO 14001:2004, as it is a globally recognized standard and adopt its recommendations is considered to be a guarantee of fulfilling the basic requirements of an EMS. Despite all the benefits that the system provides, we still find many problems in the implementation of EMS, especially in small and medium enterprises or SME. Most of the difficulties of implementation is related to intrinsic factors that companies of this size have, and issues related to the models and methods used to implement an EMS. Thus, this work aimed to assess whether the guidelines of ISO 14005:2012 meet the needs of SMEs for the effective implementation of an environmental management system. For it has been identified in the relation between SMEs and EMS the majof intrinsic problems of SMEs to implement (PII), such as lack of financial and human resources, and lack of commitment from top management to the SGA. Also was also pointed the main implementation issues related to ISO 14001 (ABNT, 2004) or the models or methods (PIM), highlighting the lack of environmental performance criteria, and the need for a path or sequence of steps for implementation. The study of ISO 14005 (ABNT, 2012) showed that the standard guidelines and implementation examples proposed, include solutions for all problems related to EMS implementation SMEs