Satisfação dos Usuários do Ambulatório Geral do Hospital das Clínicas de Botucatu

The searches for a health service it’s a part of a process, searches for a qualified evaluation can arise the perception, in form of irritating factors taking for an alert state. The personal expectation, it makes influence in its perceptions, too. The objective was to evaluate the satisfaction degree of the users of “Seção Técnica de Ambulatório Geral do Hospital das Clínicas de Botucatu”. The work is about a quantitative and transversal study, with calculated sample of 366 users, chosen randomly and invited to participate through a questionnaire. The population was compounded by a majority of women (64,5%), between 50 to 59 years old and average degree of education (38,3%). 25 specialties were cited. The evaluate about comfort, cleaning, reception, waiting time, medical attention and nursing vary between “very good” and “good”. Obtained significant “regular” assessment, the comfort in the waiting rooms (24%), silence (25%) and cleaning bathroom (63%). Others negative evaluation was the reception about the waiting time (26%), waiting time between arrival and the consultation (34%), waiting time between the request and consultation (27%). 30,6% report to know the place for complaints and 79,4% of these pointed to the ombudsman. 62% consider their problems solved, 84,4% would indicate the hospital, 57,4% would consider the hospital better than imagined. 42,62% used the opened area for thanking, critical for staff, suggestion infrastructure improvements, cleaning and waiting time. The biggest complaint was the staff turnover in the treatment. There was disharmony between the objective and subjective questions, but, all of them must be considered to propose improvements. The satisfaction evaluation makes the service more effective, bringing credibility to the health service and the patients adhere better to the treatment

Compreendendo o acolhimento em uma unidade de saúde da família na perspectiva dos usuários

The present study aimed at understanding humanized reception at a Family Health Unit in a city in São Paulo state according to users’ perspectives. It is a qualitative investigation with a Case Study as its methodological framework and the Theory of Complexity (TC) as its theoretical basis. Data were collected from March to July, 2011 by means of non-directive interviews and participant observation, and the Flowchart that analyzes the care provision model in health care services was used. The discourses were analyzed according to Bardin’s thematic approach, from which two themes emerged: humanized reception as an act that precedes medical consultation and humanized reception as a solution to demands stemming from medical action. The study provided visibility to the forms how humanized reception is understood, that is, the moment that precedes medical consultation, being configured as a pre-consultation instance when punctual actions are performed, such as measuring vital signs, and when users are sure that they will be seen by a doctor, in addition to the perception that humanized reception is not part of the process to solve their need, since such result is achieved by means of medication dispensation permeated by the polite treatment given by professionals. These results show how the fragmented, reductionist and linear approach to caregiving is still present in the words, thoughts and culture of health service users as well as in those of health care team members. TC seems to shed light on these issues, and it may result in important improvement in the understanding of interactional relationships between team members and users concerning the work process in the Family Health model as the main strategy in Primary Care

Automatização de testes funcionais utilizando a ferramenta Sikuli

This work seeks to demonstrate the advantages in functional software test automation using Sikuli tool, which uses image recognition to find the graphical elements of a system, in addition to using a custom library with methods made to automate the summarization of obtained results through the tests and their evidence

Desenvolvimento de um smart meter: um estudo sobre eficiência energética através das redes inteligentes

Pós-graduação em Engenharia Elétrica - FEB

Avaliação do conhecimento e do grau de satisfação dos usuários em relação à estratégia de saúde da família no município de Pedregulho-SP

Pós-graduação em Serviço Social - FCHS

Padronização do teste dot blotting e comparação entre testes de diagnóstico de brucelose em bovinos

Pós-graduação em Medicina Veterinária - FCAV

Investigação da toxicidade, citotoxicidade e genotoxicidade de uma formulação comercial de 2,4-D (Diclorofenoxiacético) utilizando os organismos testes Allium cepa e Tradescantia pallida

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Cuida e ser cuidado: compreendendo as significações desse processo para famíliares cuidadores e idosos dependentes usuários de um Centro Dia

Pós-graduação em Saúde Coletiva - FMB

Qualidade do serviço público odontológico no Brasil: a percepção de usuários e profissionais da saúde

Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq)

Aplicação de testes hemostáticos na avaliação do risco trombótico em cadelas com carcinoma mamário

Pós-graduação em Medicina Veterinária - FMVZ

Estabelecimento de colônia de Lutzomyia (L.) longipalpis (Diptera:Psychodidae) e testes de túnel de vento para avaliação de substâncias atrativas para Flebotomíneos

Flebotomíneos (Diptera, Psychodidae) são incriminados na transmissão das leishmanioses. A criação destes insetos em laboratório é considerada complexa, porém é importante para que testes na área de comportamento e ecologia química sejam realizados. Um dos ramos da chamada ecologia química, avalia compostos voláteis, os quais podem ser liberados por hospedeiros ou sintetizados em laboratório, com poder atrativo para insetos hematófagos. Vem sendo bastante estudada para o grupo dos culicídeos, mas para flebotomíneos estes estudos ainda são escassos. Neste estudo foi feito o estabelecimento da colônia da espécie Lutzomyia (L.) longipalpis, coletados em Ipecaetá - BA, importante vetor da leishmaniose visceral nas Américas, e realizado testes de atratividade utilizando alcoóis (1-octen-3-ol, 1-octanol, 1-heptanol e 1- nonanol), em túnel de vento no laboratório de Parasitologia da Faculdade de Ciências Farmacêuticas - UNESP, campus de Araraquara. Os testes foram feitos com fêmeas e machos, da colônia previamente estabelecida. Os resultados mostraram que as fêmeas apresentaram melhor resposta para os compostos nonanol e octenol e os machos para os compostos octenol, nonanol e heptanol.

Alocação ótima de chaves de interconexão nas redes de distribuição de energia elétrica

Pós-graduação em Engenharia Elétrica - FEIS

Laboratory testes with quality data in Dentistry

In laboratory tests, just following the manufacturer’s instructions of materials or equipments may not be enough to obtain reliable data. Thus, intra and inter-examiners studies may be required. The aim of this study was to illustrate the application of the Intraclass Correlation Coefficient (r) in a study related to the color changing and hardness of composite resin conducted by two examiners. The color and hardness of 10 specimens of composite resin were evaluated by a colorimetric spectrophotometer and hardness tester, respectively, at two different times. Two trained examiners performed two measurements with an interval of one week. Specimens were stored in artificial saliva at 37±1ºC for 7 days. The Intraclass Correlation was used for analysis of intra and inter-examiner reproducibility. The intra-examiner reproducibility was 0.79, 0.44 and 0.76 for L, a and b color coordinates for the examiner 1 and 0.84, 0.23, 0.21 for examiner 2. For hardness, r-values were 0.00 and 0.23 for the examiner 1 and 2, respectively, showing unsatisfactory agreement on color and hardness evaluation for both examiners. It was noted that only the observation of protocol for use of equipment and examiners training were not sufficient to collect reliable information. Thus, adjustments in the experimental protocol were made and devices were produced to standardize the measurements. The reproducibility study was performed again. For examiner 1, values as 0.90, 0.59 and 0.79 were verified for L, a and b coordinates and, for examiner 2 were obtained values of 0.90, 0.75, 0.95. In relation to hardness, r-values of 0.75 and 0.71 were obtained for examiners 1 and 2, respectively. The inter-examiner reproducibility was 0.86, 0.87, 0.91 for L, a and b coordinates and 0.79 for hardness. It was concluded that intra and inter-examiner calibration is essential for obtaining quality measurements in laboratory tests.

Desordens temporomandibulares em usuários de prótese parcial removível: prevalência de acordo com a classificação de Kennedy

Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq)

Usabilidade, percepção estética e força de preensão manual: influência no design ergonômico de instrumentos manuais : um estudo com tesouras de poda

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)