Measuring the efficiency of outsourcing: An illustrative case study from the aerospace industry

Outsourcing is related to the action which an organization deals with its suppliers through a kind of business contract where a specific activity or service has been hired to be made. The outsourcing of some activities has become a common practice in the industry, nowadays. It reduces costs, significantly, in the production process and, at the same time, adds some values to the business organization. However it is necessary to measure the performance of these activities. Data Envelopment Analysis (DEA) is a non-parametric method useful to measure comparative performance. It has a wide range of applications measuring comparative efficiency. The Analytic Hierarchy Process (AHP) is a multiple criteria decision-making method that uses hierarchic structures to represent a decision problem and then develops priorities for the alternatives based on the decision-maker's judgments. This paper presents an integrated application based on DEA and AHP to evaluate the efficiency of subcontracted companies in a Brazilian aerospace factory. © 2007 Springer-Verlag London Limited.

As parcerias entre prefeituras paulistas e o setor privado na política educacional: expressão de simbiose?

L'article présente les résultats finaux de l'enquête inter-institutionnelle qui a eu pour objet d'analyser la nature et les conséquences de partenariats conclus entre des secteurs privés et des gouvernements municipaux de la métropole de São Paulo pour le service de l'éducation à la maternelle et à l'enseignement élémentaire. La période a correspondu aux années 1996 à 2006, sachant que la perception d'une augmentation des responsabilités des municipalités pour l'offre éducationnelle, suite à la municipalisation de l'enseignement élémentaire, pourrait stimuler la sous-traitance de l'offre et la privatisation de l'éducation municipale. L'étude présente des tendances en relation avec trois modalités de partenariat: subvention publique pour l'offre de places en institutions privées de l'éducation élémentaire; acquisition de systèmes privés de l'enseignement et recours à des cabinets de conseil privés pour la gestion de l'éducation municipale. Les tendances perçues dans l'analyse indiquent que les actuelles relations entre les sphères publiques et privées dans le champ de l'éducation, suite à la décentralisation survenue dans le secteur, représentent un mouvement dans le sens de sa privatisation.

Benchmarking nos processos de gestão de qualidade entre dois serviços de hemmoterapia

Pós-graduação em Pesquisa e Desenvolvimento (Biotecnologia Médica) - FMB

Os descaminhos da estrada: a organização do trabalho dos caminhoneiros no porto de Santos

Pós-graduação em Ciências Sociais - FFC

Estresse, qualidade de vida e percepção de suporte familiar em porteiros

Pós-graduação em Psicologia do Desenvolvimento e Aprendizagem - FC

Indústria calçadista brasileira e concorrência internacional: uma análise da qualidade dos produtos exportados e das estratégias adotadas pelas empresas (1989-2006)

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Diagnóstico do processo de terceirização do transporte rodoviário de madeira

Pós-graduação em Agronomia (Energia na Agricultura) - FCA

Ser negra na precariedade das relações de trabalho

Pós-graduação em Serviço Social - FCHS

Desenvolvimento de um modelo para medir a eficiência de empresas tercerizadas no processo de publicações técnicas de peças de reposição de aeronaves

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

De movimento social comunitário à institucionalização: análises sobre o Programa Municipal de Alfabetização e Cidadania - PROMAC

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Terceirização e acumulação flexível do capital: notas teórico-críticas sobre as mutações orgânicas da produção capitalista

O objetivo deste ensaio é apresentar elementos teórico-críticos para apreender o processo de terceirização como sendo um traço compositivo da nova configuração do capitalismo flexível no contexto da mundialização do capital. A terceirização visa racionalizar, sob as novas condições da concorrência e acumulação capitalista, a exploração da força de trabalho assalariado no interior de um novo modo de cooperação capitalista: a cooperação complexa, etapa superior da grande indústria sob as condições da revolução informacional.

Desafios e possibilidades: a luta por (re) costurar a vida

Pós-graduação em Serviço Social - FCHS

A terceirização da comunicação: Uma reflexão sobre a realidade brasileira

Business communication, and in it inserted Public Relations, has evolved in the past few years, and after that, new forms to deal with it were arised and developed. Considering this premise, the study talks about the communication inside companies, pointing out the current trend of outsourcing this process. This paper is based in integrated communication, mainly stated by Margarida Kunsch, and in brazilian communication consulting data. Besides, a communication agency was chosen as a study case, which helped at information search for the issue, and as subject to discussion. The study tries to analyze the process of communication service, when executed by an outsourced firm, the pros and cons, from a Public Relations perspective

Geologia do platô N6 - província mineral de Carajás (SP)

The N6 Plateau presents an iron-ore occurence in Carajás Mineral Province, standing near to actually operating deposits. Geological mapping in 1:10,000 scale and integration of geochemical, geophysical, petrography and drilling turns possible interpretation of his geological evolution. The mapped area has lithotypes from Archean Grão Pará Group, comprising very lowgrade metamorphic basic rocks and iron formation and an Proterozoic sedimentary association of conglomeratic sandstones called as Caninana Unity. The structural geology in given by a regional scale homoclinal, where the Grão Pará Group strata dips towards SW, as a part of the Northern Limb of the Carajás Fold. Subsequent deformation associated to the installation of the Carajás Shear Zone presents as E-W fold axis. Geochemical evidence permits to consider de Parauapebas Formation as the rocks which has been hydrothermally-altered to outsourcing fluids responsible to deposition of iron formations in the oceanic system, including different signatures which can be interpreted as possible sub-embayments in the Carajás Basin. The iron ore in the area occurs in subsurface as very fine friable hematite generated by supergenous enrichment of the iron formation. The conceived geologic model differs from the current academic proposal on the fact that hydrothermal alteration has been involved on the jaspelite enrichment. Metamorphism on the Parauapebas Formation presents paragenesis considered as ocean-floor metamorphism which precedes de deformation insofar as the rocks show no tectonic fabric referring to shallow crust evolution. Geophysical methods such as magnetometry and gravimetry presents excellent results for structural interpretation in uneven exposed terrain

Manual de procedimentos técnicos para manutenção preventiva em empilhadeiras na área de prestação de serviços

The service area is in full development in the world, and it is proven the benefits of outsourcing services to large companies, which deliver services and manufacturing experts can focus only on production of their products. In the case of cargo handling is no different, many factories hire specialized companies to reduce fixed costs and factory overhead. And with the intense competition in the market, service providers are increasingly seeking to reduce costs in order to offer services at competitive prices. So if we see a growing need to train its employees to perform services faster and with better quality. In this work, will be a handbook of technical procedures for preventive maintenance, as well as a catalog of parts required to perform the same for Toyota 8 Series forklifts. Will be developed also tools to control and carry out the preventive maintenance of these trucks, such as Check-list and a manual of tools needed for each procedure. The results show that service quality has improved considerably and the cost of wrong parts decreases more than 15%