1 resultado para Online application
em Repositório Digital da UNIVERSIDADE DA MADEIRA - Portugal
Filtro por publicador
- JISC Information Environment Repository (21)
- Repository Napier (3)
- Academic Archive On-line (Jönköping University; Sweden) (1)
- Academic Archive On-line (Stockholm University; Sweden) (1)
- AMS Tesi di Dottorato - Alm@DL - Università di Bologna (2)
- AMS Tesi di Laurea - Alm@DL - Università di Bologna (22)
- Aquatic Commons (1)
- ArchiMeD - Elektronische Publikationen der Universität Mainz - Alemanha (5)
- Archive of European Integration (4)
- Archivo Digital para la Docencia y la Investigación - Repositorio Institucional de la Universidad del País Vasco (3)
- Aston University Research Archive (28)
- Biblioteca de Teses e Dissertações da USP (1)
- Biblioteca Digital | Sistema Integrado de Documentación | UNCuyo - UNCUYO. UNIVERSIDAD NACIONAL DE CUYO. (4)
- Biblioteca Digital da Produção Intelectual da Universidade de São Paulo (3)
- Biblioteca Digital da Produção Intelectual da Universidade de São Paulo (BDPI/USP) (1)
- Biblioteca Digital de Teses e Dissertações Eletrônicas da UERJ (1)
- BORIS: Bern Open Repository and Information System - Berna - Suiça (76)
- Brock University, Canada (1)
- Bucknell University Digital Commons - Pensilvania - USA (1)
- Bulgarian Digital Mathematics Library at IMI-BAS (4)
- Cambridge University Engineering Department Publications Database (5)
- CentAUR: Central Archive University of Reading - UK (6)
- Chinese Academy of Sciences Institutional Repositories Grid Portal (2)
- CiencIPCA - Instituto Politécnico do Cávado e do Ave, Portugal (1)
- Coffee Science - Universidade Federal de Lavras (1)
- CORA - Cork Open Research Archive - University College Cork - Ireland (3)
- Corvinus Research Archive - The institutional repository for the Corvinus University of Budapest (15)
- CUNY Academic Works (4)
- Dalarna University College Electronic Archive (9)
- Deakin Research Online - Australia (20)
- Department of Computer Science E-Repository - King's College London, Strand, London (2)
- DI-fusion - The institutional repository of Université Libre de Bruxelles (1)
- Digital Archives@Colby (1)
- Digital Commons - Michigan Tech (3)
- Digital Commons @ DU | University of Denver Research (4)
- Digital Commons @ Winthrop University (3)
- Digital Commons at Florida International University (28)
- Digital Peer Publishing (3)
- DigitalCommons@The Texas Medical Center (11)
- DigitalCommons@University of Nebraska - Lincoln (4)
- Doria (National Library of Finland DSpace Services) - National Library of Finland, Finland (1)
- DRUM (Digital Repository at the University of Maryland) (1)
- Fachlicher Dokumentenserver Paedagogik/Erziehungswissenschaften (3)
- Funes: Repositorio digital de documentos en Educación Matemática - Colombia (1)
- Greenwich Academic Literature Archive - UK (7)
- Helda - Digital Repository of University of Helsinki (2)
- Helvia: Repositorio Institucional de la Universidad de Córdoba (1)
- Illinois Digital Environment for Access to Learning and Scholarship Repository (1)
- Indian Institute of Science - Bangalore - Índia (37)
- Institutional Repository of Leibniz University Hannover (3)
- Instituto Politécnico de Castelo Branco - Portugal (1)
- Lume - Repositório Digital da Universidade Federal do Rio Grande do Sul (1)
- Massachusetts Institute of Technology (3)
- Memoria Académica - FaHCE, UNLP - Argentina (9)
- Memorial University Research Repository (2)
- Ministerio de Cultura, Spain (1)
- National Center for Biotechnology Information - NCBI (2)
- Nottingham eTheses (5)
- Open University Netherlands (1)
- Portal de Revistas Científicas Complutenses - Espanha (4)
- Publishing Network for Geoscientific & Environmental Data (1)
- QSpace: Queen's University - Canada (1)
- QUB Research Portal - Research Directory and Institutional Repository for Queen's University Belfast (25)
- Queensland University of Technology - ePrints Archive (285)
- REPOSITÓRIO ABERTO do Instituto Superior Miguel Torga - Portugal (2)
- Repositorio Académico de la Universidad Nacional de Costa Rica (2)
- Repositório Alice (Acesso Livre à Informação Científica da Embrapa / Repository Open Access to Scientific Information from Embrapa) (2)
- Repositorio de la Universidad de Cuenca (1)
- Repositório Digital da UNIVERSIDADE DA MADEIRA - Portugal (1)
- Repositório Institucional da Universidade de Aveiro - Portugal (3)
- Repositório Institucional da Universidade de Brasília (1)
- Repositório Institucional da Universidade Federal do Rio Grande do Norte (3)
- Repositório Institucional UNESP - Universidade Estadual Paulista "Julio de Mesquita Filho" (10)
- Repositorio Institucional Universidad Católica de Colombia (1)
- RUN (Repositório da Universidade Nova de Lisboa) - FCT (Faculdade de Cienecias e Technologia), Universidade Nova de Lisboa (UNL), Portugal (1)
- School of Medicine, Washington University, United States (3)
- SerWisS - Server für Wissenschaftliche Schriften der Fachhochschule Hannover (5)
- Universidad de Alicante (30)
- Universidad del Rosario, Colombia (4)
- Universidad Politécnica de Madrid (33)
- Universidade Complutense de Madrid (8)
- Universidade Federal do Pará (1)
- Universidade Federal do Rio Grande do Norte (UFRN) (12)
- Universidade Metodista de São Paulo (3)
- Universitat de Girona, Spain (7)
- Universitätsbibliothek Kassel, Universität Kassel, Germany (2)
- Université de Montréal, Canada (1)
- University of Connecticut - USA (4)
- University of Queensland eSpace - Australia (6)
- University of Southampton, United Kingdom (27)
- University of Washington (6)
- WestminsterResearch - UK (5)
- Worcester Research and Publications - Worcester Research and Publications - UK (6)
Resumo:
Over the past several years technology has been evolving in a way that it has become crucial for most businesses and companies to have interactive technology enabled touchpoints available online. Such interactive touchpoints can be developed as mobile application, webpages, or even through social networks. In the end such touchpoints will most surely represent the most easily reachable and marketable side of the business. Today selling a product alone is no longer enough to make consumers satisfied and complete, businesses and business models are changing. Increasingly, companies are choosing to not just sell products but to combine both sale and service. These service-based approaches will provide the client with a unique and personalized experience of what the company is selling. By selling a service the company transmits values that are more complex than the simple selling of a product. A service is something immaterial, happens over time and exists in the moment of the delivery. When conceiving and designing services, the use of the new technologies becomes a crucial step in order to craft touchpoints that facilitate the whole experience cycle of the service, from attracting, orienting, interacting and retaining the client, as well as providing later support to the consumer to advocate for the service itself. This thesis reports on the design and implementation of the online touchpoint of Cozinha da Madeira, which is a service designed to support tourism, specifically promoting the discovery of tradition and landscapes in the island of Madeira. Such touchpoint developed in the form of a website, embodies completely or partially various stages of the Service Experience cycle, from attracting and connecting, orienting, interacting as well as retaining and advocating. Through this thesis we will describe the design and implementation of such touchpoint as well as the evaluation and possible future implications.