1 resultado para browsing lacuny website
em Repositório digital da Fundação Getúlio Vargas - FGV
Filtro por publicador
- JISC Information Environment Repository (2)
- Repository Napier (3)
- Rhode Island School of Design (1)
- Aberystwyth University Repository - Reino Unido (4)
- Acceda, el repositorio institucional de la Universidad de Las Palmas de Gran Canaria. España (1)
- AMS Tesi di Laurea - Alm@DL - Università di Bologna (2)
- Applied Math and Science Education Repository - Washington - USA (1)
- Aquatic Commons (18)
- Archive of European Integration (1)
- Archivo Digital para la Docencia y la Investigación - Repositorio Institucional de la Universidad del País Vasco (8)
- Aston University Research Archive (10)
- Biblioteca Digital da Câmara dos Deputados (5)
- Biblioteca Digital de Teses e Dissertações Eletrônicas da UERJ (10)
- Bibloteca do Senado Federal do Brasil (2)
- BORIS: Bern Open Repository and Information System - Berna - Suiça (4)
- Boston University Digital Common (3)
- Brock University, Canada (1)
- Bulgarian Digital Mathematics Library at IMI-BAS (1)
- CaltechTHESIS (1)
- Cambridge University Engineering Department Publications Database (10)
- CentAUR: Central Archive University of Reading - UK (2)
- Center for Jewish History Digital Collections (2)
- Chinese Academy of Sciences Institutional Repositories Grid Portal (5)
- Corvinus Research Archive - The institutional repository for the Corvinus University of Budapest (1)
- CUNY Academic Works (265)
- Deakin Research Online - Australia (39)
- Digital Commons at Florida International University (3)
- Digital Peer Publishing (3)
- DigitalCommons@The Texas Medical Center (3)
- DigitalCommons@University of Nebraska - Lincoln (2)
- Doria (National Library of Finland DSpace Services) - National Library of Finland, Finland (1)
- Duke University (1)
- eResearch Archive - Queensland Department of Agriculture; Fisheries and Forestry (30)
- Helda - Digital Repository of University of Helsinki (12)
- Indian Institute of Science - Bangalore - Índia (14)
- Infoteca EMBRAPA (1)
- Instituto Politécnico de Viseu (1)
- Instituto Politécnico do Porto, Portugal (4)
- Ministerio de Cultura, Spain (2)
- Open University Netherlands (1)
- Portal de Revistas Científicas Complutenses - Espanha (2)
- Publishing Network for Geoscientific & Environmental Data (16)
- QUB Research Portal - Research Directory and Institutional Repository for Queen's University Belfast (15)
- Queensland University of Technology - ePrints Archive (408)
- ReCiL - Repositório Científico Lusófona - Grupo Lusófona, Portugal (1)
- Repositório Científico do Instituto Politécnico de Lisboa - Portugal (2)
- Repositório digital da Fundação Getúlio Vargas - FGV (1)
- Repositório Digital da UNIVERSIDADE DA MADEIRA - Portugal (1)
- Repositório Institucional UNESP - Universidade Estadual Paulista "Julio de Mesquita Filho" (4)
- RUN (Repositório da Universidade Nova de Lisboa) - FCT (Faculdade de Cienecias e Technologia), Universidade Nova de Lisboa (UNL), Portugal (4)
- SAPIENTIA - Universidade do Algarve - Portugal (1)
- SerWisS - Server für Wissenschaftliche Schriften der Fachhochschule Hannover (1)
- Universidad Politécnica de Madrid (2)
- Université de Montréal, Canada (2)
- University of Canberra Research Repository - Australia (1)
- University of Michigan (2)
- University of Queensland eSpace - Australia (11)
- University of Southampton, United Kingdom (17)
- WestminsterResearch - UK (1)
Resumo:
Companies have looked for many new ways to communicate with their customers. In the current scenario, Facebook has proven to be an efficient communication tool between consumers and businesses. This study aims to understand the differences in the complaint messages sent to companies, through an experiment that measured the emotional tone and the lack of formality in each message received by the website and the Facebook page of the company. As expected, people are more informal on Facebook. However, contrary to our intuition, participants tended to display more emotions on the company website. The social norms theory and the impression management contributed to explain the phenomena found.