A recuperação da informação sob a ótica dos usuários: um estudo de caso da base de dados Accessus

Trata das questões de organização e recuperação da informação no caso específico do acervo do Centro de Pesquisa e História Contemporânea do Brasil – CPDOC. Baseia essa análise num estudo de caso do uso do serviço de referência da instituição prestado pela Sala de Consulta e também no utilização da base de dados Accessus. Traça um perfil do usuário do acervo da instituição além de um perfil de pesquisa desses indivíduos ao mapear o comportamento dos usuários diante da ferramenta Accessus. Aborda o contexto da elaboração da base de dados e investiga a criação da linguagem controlada em história e ciências afins que serviu de base para o Accessus. Problematiza as questões de acessibilidade da linguagem a um público não relacionado com a área. Pareia essa problematização com análise dos diferentes perfis de usuários. Discute a forma de indexação do acervo do CPDOC e suscita reflexões sobre esse processo que considere uma relação direta com o perfil dos usuários.

O mercado fonográfico no Brasil: alterações nas relações de poder a partir do desenvolvimento tecnológico e da pirataria virtual

The phonographic market has experienced a period of significant change caused by technological evolution. This phenomenon of global proportions has been the subject of considerable debate in the media and in academia. The entry of new actors, as well as piracy and new forms of commercialization of musical products, has significantly altered the relationships of power existing in this field. Therefore, the scope of this article is to analyze the phonographic industry in Brazil as an arena of forces and power struggles, based on notions of the field of cultural production, from the perspective of Bourdieu. This study constitutes a qualitative research and data was analyzed using a descriptiveinterpretative approach. In the case of the sector under scrutiny, and on the basis of the theoretical reference material, it would appear to be correct to affirm that economic capital is what is being sought on the part of the actors who comprise the field. Nevertheless, it is important to stress that the critical incidents that brought about the changes in the structure of the field over the course of time were predominantly of a technological nature. The field of the Brazilian phonographic market is currently experiencing a period of structural alteration that was especially affected by the development of MP3 technology and the emergence of virtual piracy. The fact is that formerly the major recording companies dominated the market and had the necessary resources of power to exercise their role as dominant actors and maintain this position. However, the aforementioned factors favored the entry of new actors in the field and the empowerment of those that prior to this time did not have the resources to compete against this domination.

Implantação de tecnologia de monitoramento remoto para e-service: um estudo exploratório

The purpose of this study is to define measures to increase customer satisfaction and company competitiveness using a remote monitoring technology, in an exploratory study of Alpha Elevator Company (nick name chosen to the company by the actor of the dissertation). Regarding the competitive market, the service industry is striving to achieve productivity, following the example of the manufacturing industry. Nevertheless, these efforts are limited by the amount of hours worked per week, month or year, since the sector charges its services based on the hours spent working on the equipment of the client or based on the numbers of visits. This study is based in the overcoming of the traditional paradigm of selling number of hours by a system of selling results and performance. Employing a remote monitoring system, the elevators under the company service are monitored continually and defects are detected and transmitted to the customer care center, via phone line. The customers can access this data through the Internet and obtain information like availability rate of their elevators and call back response time rate, besides being able to buy products on the company¿s home page and to send feedback. The results were obtained by participating in conferences among experts of the company, in Japan and the United States. Through the analysis of the business environment and based on the bibliographic reference, a strategy was developed to implement e-service as a competitive differentiation.