Estudos sobre a indeterminação de Senior, vol. II

Objetiva-se aqui desenvolver uma longa série de textos para discussão com prioridade para trabalhos dos alunos de minhas disciplinas em Filosofia Econômica que em si já se constitui numa realização deste programa de pesquisa. Além de exercício e estímulo para os alunos atuais, pois a participação é voluntária, a série deverá servir como fonte de exemplares para atrair e orientar novos alunos. Tem-se nela uma extensão da literatura sobre o tema, mas na forma de circulação restrita. Buscar assim a critica de colegas e de todos que possam dar alguma contribuição também nos motiva determinantemente. Os textos deverão ser submetidos para apresentação em congressos e publicação em revistas acadêmicas, podendo a série eventualmente levar-nos à organização de livros.

A Teoria de segmentação face à satisfação do consumidor de serviços bancários: um estudo de caso em um banco de varejo

There is a intensity change within financial services industry: deregulation, technology, joint ventures and, in Brazil, privatization, increase of foreign competitors and fall of industry participating from 31 per cent to 5,4 per cent in Brazilian GDP.In this context financial institutions are working very hard to improve their market share, besides promoting customer retention and creating customer loyalty.In this paper we are presenting the scenario of industry in the 90's, opportunity to use segmentation and relationship strategies used by banks through distribution channels.The purpose of this study is to examine the relationship between customer satisfaction and segmentation. To ascertain whether such a link exists, a primary study of 3.378 individuals was conducted in two branches at Rio de Janeiro in March 2001. The results suggest that there is little relationship between customer satisfaction and segmentation, besides other qualitative findings.

Welfare characterization of monetary-applied models and three implications

This paper demonstrates that the applied monetary models - the Sidrauski-type models and the cash-in-advance models, augmented with a banking sector that supplies money substitutes services - imply trajectories which are Pareto-Optimum restricted to a given path of the real quantity of money. As a consequence, three results follow: First, Bailey’s formula to evaluate the welfare cost of inflation is indeed accurate, if the longrun capital stock does not depend on the inflation rate and if the compensate demand is considered. Second, the relevant money demand concept for this issue - the impact of inflation on welfare - is the monetary base. Third, if the long-run capital stock depends on the inflation rate, this dependence has a second-order impact on welfare, and, conceptually, it is not a distortion from the social point of view. These three implications moderate some evaluations of the welfare cost of the perfect predicted inflation.

A model of the rule of law

Economic development requires some limits on what those in power can do | the rule of law | but how can restraints be imposed on the powerful when there is no-one above them? This paper studies equilibrium rules allocating power and resources established by selfinterested incumbents under the threat of rebellions from inside and outside the group in power. Commitment to uphold individuals' rights can only be achieved if power is not as concentrated as incumbents would like it to be, ex post. Power sharing endogenously enables incumbents to commit to otherwise time-inconsistent laws by ensuring more people receive rents under the status quo, and thus want to defend it.