Proposta de melhoria do processo de aquisição de material e contratação de serviços na administração pública - modelo aplicável à marinha de guerra

O objetivo deste estudo foi o de propor a aplicação de um modelo que agilize as aquisições de material e contratações de serviços na Marinha de Guerra com os recursos legais existentes na Lei e legislações complementares. O sucesso de tal proposta implica trazer melhorias de toda ordem ao processo de aquisição do setor público tendo em vista as dificuldades serem as mesmas, em função da necessidade do comprimento das mesmas Leis. Da análise técnicas em uso setor privado, que se beneficia do grande potencial da tecnologia da informação, resultou a possibilidade de inserção de um modelo ágil e desenvolvido para todo o setor público.

Perspectivas de incremento econômico alavancado pelo turismo de Bento Gonçalves - RS

É indiscutível, nos dias atuais, que o turismo deva ser encarado como importante motor de desenvolvimento com base local, contemplando as potencialidades endógenas, já que produz mutações no ambiente fisico e social onde se instala .. O município de Bento Gonçalves - RS, abarca inúmeros fatores que podem ser considerados potencialmente atrativos turísticos, como clima, relevo, gastronomia, cultura, eventos, produção agrícola e industrial, etc. Com base nestes fatores, a presente dissertação - que surgiu da detecção de que o mercado do turismo está em franco crescimento em todo mundo e da possibilidade de encontrar uma forma de impulsionar cada vez mais a economia do município - terá como meta estudar cientificamente o fenômeno turístico (prioritariamente receptivo) desta cidade, tendo em vista detectar ações e atividades que ensejem incremento e que possam contribuir para alavancar economicamente a economia local. Embora a palavra "turismo" tenha surgido no século XIX, algumas de suas formas já existiam desde as mais antigas civilizações e a sua participação, até recentemente, estava restrita a uma elite que dispunha de tempo e dinheiro para realizar suas viagens. Atualmente, porém, a maioria das pessoas dos países desenvolvidos, e um número significativo daquelas dos países subdesenvolvidos, têm realizado viagens turísticas uma ou mais vezes por ano, de modo que o turismo já não é uma prerrogativa de alguns cidadãos privilegiados; sua existência é aceita e constitui parte integrante do estilo de vida para um número crescente de pessoas em todo mundo. Por isso, o planejamento é fundamental e indispensável para o desenvolvimento turístico equilibrado e em harmonia com os recursos fisicos, culturais e sociais das regiões receptoras. Num ramo de negócios como o do turismo, sujeito a rápidas mudanças no comportamento da demanda, a pesquisa caracteriza-se como instrumento valioso que permite posteriores previsões e projeções de tendências sobre a evolução futura do setor. Com base nos dados levantados (que deverão espelhar a maior aproximação possível da realidade), a presente dissertação, intitulada Perspectivas de Incremento Econômico Alavancado Pelo Turúmo no Município de Bento Gonçalves - RS, pretende dimensionar equipamentos e serviços que serão necessários para atender as expectarivas da clientela turística que visitar o município de Bento Gonçalves - RS, nos próximos anos. Por último, as informações obtidas neste trabalho auxiliarão nas escolhas de estratégias que poderão ser utilizadas pelas organizações públicas e privadas, que disputarão os cliente-turistas no mercado.

Transição cultural : divergências diante da formação de uma nova identidade : estudo de caso da Companhia Siderúrgica de Tubarão - CST

The employees' partlclpation in the cultural transltIon process occurred in Companhia Siderúrgica de Tubarão (CST) was helpful in the identification of the group of measures that started to be managed in order to be established in the run of the control assumption. The company, in order to acquire proper features, had to change prior values, behaviors and identities through strategies shared by ali the organization members, thus, creating a new culture. The CST was seen as a company controlling and coordinating a group of people. It counted on vertical hierarchical leveis, departments and authority relations. It was neve r taken into account that the company could have its own personality, like each person that worked there. Before getting through this cultural transition process, that extremely changed its values, the company had a dominating culture, with a centralized administration. This way, it influenced the conduct of ali its members, in a controlling environment. When the company realized the necessity of investments in cultural changing programs, in order to eliminate the pathologies and disfunctions that were hitting its business structure, causing damage to productivity and to the quality of the results, it condensed energies in one direction implementing the participation of ali its leaderships as implementing and multiplier elements to orientate and facilitate the achievement of its goals. Trying to understand better the influences suffered by the changes brought by globalization and privatization, some theorical and operational concepts of culture and identity were developed in this study, mainly in the first chapters. In the research extension, several aspects of this complex anthropological and sociological concept of culture were managed, such as affectiveness, cognitive process, valuation process and everything that could be related to or that give elligibility to this concept and to the phenomenon this concept will consist in.

Banrisul: do PROES ao IPO com governança corporativa

The scene prevalecente, in this work was to analyze the capacity of BANRISUL - Bank of the State of the Rio Grande Do Sul, as bank of public control, was assumen of the continued increase of the profitability of the Brazilian banking sector, remaining itself as a brought up to date financial institution tecnologicamente and managemental structuralized by mechanisms of brought up to date taking of decision and permanently revised in compatibility with the increasing instabilidades imposed for the incited competition of the banking sector in adequacy with the macroeconomic volatillidades. On the basis of the extremely positive performance in the analyzed period enters 1997 the 2007, the commercial strategy remains focada in the constant improvement of the rendering of services and in the growth of the credit average small the physical people and the e companies. The abrangência of the attendance points and the ample base of customers are aggregate advantages to an exclusive differential: the Banricompras, the biggest card of proper mark of Latin America. Stronger and income-producing, with an adequate and transparent management, the BANRISUL follows in propósito de to gain position of prominence in the national economic-financial scene.

A inteligência competitiva como difusora da ação estratégica: diagnóstico do setor vinícola de Bento Gonçalves - RS

The transformation that occurs in the scenery of the companies at this moment, leads them to a competitive environment, making exist more demands of the organizations, turning them more efficient. The companies search each time for more knowledge to follow this transformation, existing the concerning in the adequate way of arranging an organizational strategy that really works. The companies that really get to stand out through a clear, flexible and evolutive strategy have some strength that leads them, followed by directed information to the development of this strategy. This essay analyses the competitive intelligence of the winegrowing sector of Bento Gonçalves, through the establishment of the variable motive-power, organizational strategy and distinguished information. This way, we seek to make a research of this sector improving its peculiarities. The essay starts with the definition of the problem, characterizing the sector through a historic, problem and studied theme. On the theoretical reference, there is an evolution through the variable considered vital to the instauration of the competitive intelligence, beginning from the information to motive-power, organizational strategy, to the strategic information directed to the action. The results of this essay are in a chapter (Competitive Intelligence Analysis), which has the objective to analyze the research through a diagnosis of the winegrowing sector. This essay evaluates the winegrowing sector of Bento Gonçalves, with clear and defined strategies according to its objectives, but it¿s still not achieving in its greatest part to establish an organizational competitive intelligence.

Gestão de transferência de inovações tecnológicas para empresas do setor produtivo: complexidade no relacionamento entre organizações de culturas diferentes

The motivation of this study is based on the expectation of understanding, at least in part, the reason why the brazilian academic production ¿ which is among the largest if compared to the developing countries, has not been translated in a useful way into concrete technology transference for the production sector. The supposition that different cultures and subcultures, in terms of values, behavior, practices among organizations and groups of selected actors involved in that process,- which is the central problem of this study, and peculiar to the technology context, has elected that relationship process the object of this research this study theoretical fundaments rely on culture and technology to analyze the subcultures which manifest themselves through the typified groups of researchers, in the public organizations, small scale employers, acting on technology based companies in the private sector (ebts) and mediators. Who also act in the process the preliminary step was the case study. Several qualitative methods an procedures were used. And the investigation has advanced toward interacting interviews, at the end added by the focal group method. The conclusions reject the existence of incompatibility among the subject groups points of view, however, points out some divergent values, the presence of mutual stereotypes and also confirms the supposition that the research platform is strongly influenced by the financial factor. Although, the study reveals that the presence of common objectives which lay behind the cited divergences make possible to present a core of practical suggestions to implement the studied relationships for the benefit of the production sector as well. The peculiarities perceived while dealing with that singular context suggest futures research to clarify possible new and obscure areas in that complex relationships.

A Eletrobrás de hoje e a Eletrobrás do futuro: construindo cenários institucionais e identificando novos negócios

This dissertation has as objective builds institutional sceneries capable to describe possible future paths they be traveled it by the Centrais Elétricas Brasileiras S.A. - Eletrobrás. Guided for the field of the managerial strategies, the author adopted the PROSPEX method, by Eduardo Marques (2003), and the obtained results pointed three main sceneries: spotlight, light and lamp. To these sceneries, the theory of the strategic business area (SBA) was applied, what allowed to detect new businesses for Eletrobrás.

A Teoria de segmentação face à satisfação do consumidor de serviços bancários: um estudo de caso em um banco de varejo

There is a intensity change within financial services industry: deregulation, technology, joint ventures and, in Brazil, privatization, increase of foreign competitors and fall of industry participating from 31 per cent to 5,4 per cent in Brazilian GDP.In this context financial institutions are working very hard to improve their market share, besides promoting customer retention and creating customer loyalty.In this paper we are presenting the scenario of industry in the 90's, opportunity to use segmentation and relationship strategies used by banks through distribution channels.The purpose of this study is to examine the relationship between customer satisfaction and segmentation. To ascertain whether such a link exists, a primary study of 3.378 individuals was conducted in two branches at Rio de Janeiro in March 2001. The results suggest that there is little relationship between customer satisfaction and segmentation, besides other qualitative findings.

Orçamento participativo e a formação para a cidadania

Nossa pesquisa pretende descrever a trajetória do Orçamento Participativo desde seu surgimento, em 1988, até 2000, através de seu processo de implantação e desenvolvimento que vem garantindo uma formação para a cidadania a partir de uma prática de participação política junto às populações integrantes do espaço social de Porto Alegre. Esse sistema estratégico de administração dos recursos públicos constituiu-se num exemplo da participação popular no espaço social. Tomou-se mesmo um instrumento símbolo da cidade, pois suas técnicas contribuem para esboçar um novo perfil da "formação para a cidadania". Nossa metodologia, partindo do objetivo de investigar a natureza da formação para a cidadania proporcionado pelo Orçamento Participativo, utilizou como técnicas de procedimento pesquisas documentais e bibliográficas, além de contatos diretos com vários agentes. Os instrumentos de pesquisa empregados nas coletas de dados, análise e interpretação, seguiram as seguintes técnicas: entrevistas junto aos conselheiros populares regionais e aos delegados das comissões temáticas.(representantes eleitos no processo do Orçamento Participativo); pesquisa documental e análise de conteúdo. As categorias de análise trabalhadas foram: o Orçamento Participativo, a formação para a cidadania e o habitus político (como um conhecimento adquirido, um haver, e/ou capital que indicam uma disposição incorporada, quase postural). Tal pesquisa é inédita devido à utilização do pressuposto teóricometodológico do sociólogo francês Pierre Bourdieu. Seus resultados têm demonstrado que garantir, em nível municipal, a transferência do poder de decisão dos investimentos públicos aos cidadãos de Porto Alegre proporciona um processo de politização cada vez mais amplo através da participação, autonomia e conseqüente formação de um novo habitus, rumo à auto gestão. Considerando que o processo de formação oportunizado pelo Orçamento Participativo garante uma valorização dos agentes sociais, este desencadeia um desabrochar do cidadão. A formação para a cidadania portanto, proporcionada por essa prática em mais de dez anos consecutivos, vem obtendo um reconhecimento internacional de destaque no cenário político do final do século xx.

Desafios na economia do conhecimento - o caso do BNDES

Land, capital and work dictated the organizations¿ success in the industrial era. Added to these factors, the intangible assets are considered the key complement to determine business¿ sustainability in the knowledge era. The globalization creates a new dynamic in the markets and the knowledge management becomes focal point to the organizations. It becomes more common the incorporation of inter-organizational nets to improve business, in a strategy win-win where the tacit knowledge, noncodified, which is shared. More specifically, the innovation management, one of the intangible assets aspects, plays an important role in the Federal Government agenda, through the PDP and other market players. BNDES made significant progress to assist companies¿ demands in the knowledge era, among them: the adoption of the Intangible Assets BSC methodology to evaluate companies¿ credit risk and the partnership with Brightom University (UK) to train innovation management to companies¿ managers. Besides the initial steps, what are the challenges that BNDES will face from now on? In the bibliographic review, it is analyzed the competitive factors in the knowledge era, the evolution of the intangible assets concept, the consolidation of the networking as business strategy, evaluation its advantages and disadvantages, some innovation definitions and its management through the identification of the development level of the Brazilian companies¿ in this aspect. After that, it is analyzed the management tool so-called Balanced Scorecard, which is fundamental to the Intangible Assets BSC. The actions already implemented by BNDES, Sebrae and FINEP focused on the subject are identified in order to evaluate the integration level among those actions. Then, it is demonstrated the relevancy of the subject not only to BNDES, but also to society. This study faces the subject by the preparation of a diagnostic from 30 actives SMEs investments from BNDESPAR portfolio, a BNDES subsidiary, adopting the BSC methodology through questionnaire. The objective is to certify if there is enough space to elaborate an action plan focused on creating value to companies considering them intangible assets and, if it is viable, how this toll can be useful and adequate to achieve such objective. The questionnaire content, answered by the training participants in the innovation management program, is also evaluated to check the suggestions of actions to maximize the expected feedback. In the conclusion, it is verified that the tool so-called Intangible Assets BSC is adequate to the management activity of the investments in PMEs from BNDESPAR portfolio and there is enough space to adopt measures focused on creation of companies¿ value, mentioning some examples and highlighting some preliminary academicals contributions to improve the tool and also suggests other steps that BNDES can adopt to optimize the actions already implemented.