3 resultados para Customer services - Information technology

em Digital Commons @ Winthrop University


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Academic libraries are faced with a daunting series of challenges brought on by the digital revolution. In an era when millions of books, articles, images, and videos available instantaneously via the web, libraries across all institutional types are experiencing declining demand for their traditional services, built around the storage and dissemination of physical resources. At the same time, new demand for digital information services and collaborative learning spaces promise new areas of opportunity and engagement with patrons. A rapid and orderly transition to “the library of the future” requires difficult trade-offs, however, as no institution can afford to continue expanding both its commitment to comprehensive, local print collections as well as new investments in staff, technology, and renovations. This report illustrates how progressive academic libraries are evolving in response to these challenges, providing case studies and best practices in managing library space, staff, and resources.

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This article outlines many different ways of using technology to better link academic librarians and faculty, focusing particularly on how the appropriate use of technology in Acquisitions can improve the image of the library. The article presents a comprehensive overview of how technologies can be used to make Acquisitions not just a book purchasing department, but a department that works proactively to impress consituents, helping to make the library a central and prestigious part of the campus community. While the article's primary focus is on academic libraries, much of the discussion is also applicable to other types of libraries.