Feral practices

In this paper we introduce the concept of feral practices which we define as the usage of information technology which deviates from the standard organizational norms and which exists beyond the control and/or knowledge of the organizational IT management. We argue towards using a ‘practice’ perspective in understanding noncompliant IT practices where we suggest a greater emphasis on usage of IT artifacts rather than the artifacts itself. We also outline a scope of feral practices by clarifying some of the concepts associated with the phenomenon. We propose a model based on the Merton’s Theory of Anomie, which seeks to explain why feral practices come about and what are the technological and social influences and supporting factors which lead to this phenomenon. This study thus intends to build a conceptual base for future studies on feral practices by providing a holistic view on the phenomenon and also identify directions for future research.

What drives the end user to build a feral information system?

A Feral Information Systems (FIS) is any technological artefact (e.g. spreadsheets) that end users employ instead of the mandated Enterprise System (ES). ES proponents suggest that the installation of an ES will boost productivity. However, Production Possibility Frontier theory provides insights as to why the introduction of an ES may instead suppress an end user's productivity. Structuration Theory offers insights that explain how certain end users may have access to powerful resources. Rather than submitting to the ES, the end user can employ FIS to block or circumvent aspects of the ES. Further, the concept of life chances helps explain why individuals may or may not develop the core skills required to construct an alternate to the ES, the FIS. In relation to the ES usage, an end user may adopt one of four Modes of Operation, namely: Submit, Dismiss, Hidden, or Defiant.