A set of patterns for the web-based interfaces of an employee services system

The provision of Human Resource (HR), especially payroll, is a core function in every organization. Previously, providers of HR/payroll have offered their services to their clients via conventional modes of communication, such as telephones, facsimile, and courier services. In recent years, with the advent of the Internet and the emergence of web-based electronic commerce, there has been a rise in the adoption of web-based technology and information
systems by service providers, thereby enabling them to interact with their clients through this medium. This development necessitates the use of web-based user interfaces as workspaces between the HR/payroll providers and their clients, and thus, raises certain concerns that determine the effectiveness of web-based workflow systems. These concerns, related to the use of web interfaces, form the basis of the patterns discussed in this paper

Quality-of-service routing for web-based multimedia servers

Quality-of-Service is an important issue in multimedia applications; so far most of the research focuses on bandwidth guarantee, few pays attention to the server performance guarantee. In this paper we pay more attention to the server performance guarantee under the prerequisite of guaranteed bandwidth quality. We take advantage of anycast to find the "best" multimedia server among a distributed server group in terms of bandwidth, the request will be submitted to the selected server, moreover, the selected server's neighbours' (all the servers with feasible paths) addresses are delivered to the selected server simultaneously. If the selected server can not guarantee the QoS for the request in terms of server performance, then a proposed QoS-Aware Server Load Deviation (QASLD) mechanism wiII be employed, which will deliver the request to one of its neighbours until there exists a suitable server that can guarantee the server performance for the request. Our experiments show that the proposed QASLD algorithm works well.

End-user control in web-based electronic services : a case study

This paper reports a case study of end-user control in delivery of Web-based electronic services. The case study concentrates the adoption of a Web-based electronic system being implemented in processing student’s admission applications on a Web site. The end-user’s control interface provides information on the detail existing in the Web-based electronic service. This insight into end-user synthesis in developing effective control in Web service environment relates to ease of use in doing the task. To assume the leverage of end-user control strictly on the basis of the Web service usage would limit the purpose of understanding. Rather it is suggested that it would be better to develop an approach to study the end-user ease of use interface in doing the task with the user’s perception towards Web-based interactivity.

Enhancing web-based adaptive learning with colored timed petri net

One of the issues for Web-based learning applications is to adaptively provide personalized instructions for different learning activities. This paper proposes a high level colored timed Petri Net based approach to providing some level of adaptation for different users and learning activities. Examples are given to demonstrate how to realize adaptive interfaces and personalization. Future directions are also discussed at the end of this paper.

Adaptable, model-driven security engineering for SaaS cloud-based applications

Software-as-a-service (SaaS) multi-tenancy in cloud-based applications helps service providers to save cost, improve resource utilization, and reduce service customization and maintenance time. This is achieved by sharing of resources and service instances among multiple "tenants" of the cloud-hosted application. However, supporting multi-tenancy adds more complexity to SaaS applications required capabilities. Security is one of these key requirements that must be addressed when engineering multi-tenant SaaS applications. The sharing of resources among tenants - i.e. multi-tenancy - increases tenants' concerns about the security of their cloud-hosted assets. Compounding this, existing traditional security engineering approaches do not fit well with the multi-tenancy application model where tenants and their security requirements often emerge after the applications and services were first developed. The resultant applications do not usually support diverse security capabilities based on different tenants' needs, some of which may change at run-time i.e. after cloud application deployment. We introduce a novel model-driven security engineering approach for multi-tenant, cloud-hosted SaaS applications. Our approach is based on externalizing security from the underlying SaaS application, allowing both application/service and security to evolve at runtime. Multiple security sets can be enforced on the same application instance based on different tenants' security requirements. We use abstract models to capture service provider and multiple tenants' security requirements and then generate security integration and configurations at runtime. We use dependency injection and dynamic weaving via Aspect-Oriented Programming (AOP) to integrate security within critical application/service entities at runtime. We explain our approach, architecture and implementation details, discuss a usage example, and present an evaluation of our approach on a set of open source web applications.

Analysis of cultural conflict in the development of web-enabled information systems

The advent of the World Wide Web (WWW) and the emergence of Internet commerce have given rise to the web as a medium of information exchange. In recent years, the phenomenon has affected the realm of transaction processing systems, as organizations are moving from designing web pages for marketing purposes, to web-based applications that support business-to-business (WEB) and business-to-consumer (B2C) interactions, integrated with databases and other back-end systems (Isakowitz, Bieber et al., 1998). Furthermore, web-enabled applications are increasingly being used to facilitate transactions even between various business units within a single enterprise. Examples of some of the more popular web-enabled applications in use today include airline reservation systems, internet banking, student enrollment systems in universities, and Human Resource (HR) and payroll systems. The prime motive behind the adoption of web-enabled applications are productivity gains due to reduced processing time, decrease in the usage of paper-based documentation and conventional modes of communication (such as letters, fax, or telephone), and improved quality of services to clients. Indeed, web-based solutions are commonly referred to as customer-centric (Li, 2000), which means that they provide user interfaces that do not necessitate high level of computer proficiency. Thus, organizations implement such systems to streamline routine transactions and gain strategic benefits in the process (Nambisan & Wang, 1999), though the latter are to be expected in the long-term. Notwithstanding the benefits of web technology adoption, the web has ample share of challenges for initiators and developers. Many of these challenges are associated with the unique nature of web-enabled applications. Research in the area of web-enabled information systems has revealed several differences with traditional applications. These differences exist with regards to system development methodology, stakeholder involvement, tasks, and technology (Nazareth, 1998). According to Fraternali (1999), web applications are commonly developed using an evolutionary prototyping approach, whereby the simplified version of the application is deployed as a pilot first, in order to gather user feedback. Thus, web-enabled applications typically undergo continuous refinement and evolution (Ginige, 1998; Nazareth, 1998; Siau, 1998; Standing, 2001). Prototype-based development also leads web-enabled information systems to have much shorter development life cycles, but which, unlike traditional applications, are regrettably developed in a rather adhoc fashion (Carstensen & Vogelsang, 2001). However, the principal difference between the two kinds of applications lies in the broad and diverse group of stakeholders associated with web-based information systems (Gordijn, Akkermans, et al., 2000; Russo, 2000; Earl & Khan, 2001; Carter, 2002; Hasselbring, 2002; Standing, 2002; Stevens & Timbrell, 2002). Stakeholders, or organizational members participating in a common business process (Freeman, 1984), vary in their computer competency, business knowledge, language and culture. This diversity is capable of causing conflict between different stakeholder groups with regards to the establishment of system requirements (Pouloudi & Whitley, 1997; Stevens & Timbrell, 2002). Since, web-based systems transcend organizational, departmental, and even national boundaries, the issue of culture poses a significant challenge to the web systems’ initiators and developers (Miles & Snow, 1992; Kumar & van Dissel, 1996; Pouloudi & Whitley, 1996; Li & Williams, 1999).

Requirements engineering for web-based information systems

This chapter overviews the existing methods of requirements analysis as prescribed by some of the best-known web-development methods. It also discusses the pre-eminent importance of stakeholder analysis, identification of stakeholder views and concerns, and the processes governing elicitation of web systems requirements. The chapter finally derives a model of concern-driven requirements evolution from several case studies undertaken in the area of web-enabled employee service systems.

Towards an interactive architecture for web-based databases

World Wide Web has brought us a lot of challenges, such as infinite contents, resource diversity, and maintenance and update of contents. Web-based database (WBDB) is one of the answers to these challenges. Currently the most commonly used WBDB architecture is three-tier architecture, which is still somehow lack of flexibility to adapt to frequently changed user requirements. In this paper, we propose a hybrid interactive architecture for WBDB based on the reactive system concepts. In this architecture, we use sensors to catch users frequently changed requirements and use a decision making manager agent to process them and generate SQL commands dynamically. Hence the efficiency and flexibility are gained from this architecture, and the performance of WBDB is enhanced accordingly.

A load balancing algorithm for web based server grids

Load balance is a critical issue in distributed systems, such as server grids. In this paper, we propose a Balanced Load Queue (BLQ) model, which combines the queuing theory and hydro-dynamic theory, to model load balance in server grids. Base on the BLQ model, we claim that if the system is in the state of global fairness, then the performance of the whole system is the best. We propose a load balanced algorithm based on the model: the algorithm tries its best to keep the system in the global fairness status using job deviation. We present three strategies: best node, best neighbour, and random selection, for job deviation. A number of experiments are conducted for the comparison of the three strategies, and the results show that the best neighbour strategy is the best among the proposed strategies. Furthermore, the proposed algorithm with best neighbour strategy is better than the traditional round robin algorithm in term of processing delay, and the proposed algorithm needs very limited system information and is robust.

Knowledge transfer in enterprise information technology support using web-based self-service systems

This paper explores Critical Success Factors (CSFs) in the transfer
of after-sales support-oriented knowledge from Information Technology (IT)
support organisations to enterprise customers, using Web-based self-service Systems (WSS). As it appears that best-in-class companies are ahead of the academic work in this area, we approached the topic through an exploratory CSF study of a best-in-class multinational IT services firm and identified 26 CSFs. Key findings from the study indicate that best-in-class IT service organisations may be cognisant of a range of factors relating to supporting customers, but are less aware of what is needed to support their own frontline support agents. Such organisations also lack an understanding of what is needed to provide enterprise support in the later stages of knowledge transfer, where enterprise customers can experience problems attempting to integrate resolutions. The study further showed that many aspects that might be characterised as encompassing socio-technical issues relating to the provision of web-based self-service are still poorly understood.

Developing wikis to foster web-based learning communities : an iterative approach

This paper discusses ongoing research at Deakin University, which focuses on developing wikis to foster web-based learning communities. Research to date has used wikis to facilitate collaborative icebreaker exercises, discussions, and to create knowledge repositories. Student feedback has contributed to the iterative revision of the wiki interface, the icebreaker exercise and the development of new tasks for students to complete using the wiki. The analysis and discussion of the experiments presented in this paper focuses on usage trends such as the signature, viewing and editing patterns exhibited by the student cohort. The community building potential of wikis is discussed, highlighting the specific wiki features that can be used to foster a sense of community in a web-based learning environment. Finally, issues surrounding the development of web-based learning communities, which have emerged through the wiki study, are discussed and future directions are outlined.

Development of a web-based information system for cascading utilisation of construction materials

This paper presents a Web-based information system for promoting the cascading utilisation of construction materials in order to mitigate the increasing environmental pressure by the construction industry. First, this paper points out me weaknesses of current waste material exchange systems. Then, a new approach is introduced to reuse demolished materials, by which the utilisation of demolished materials may be ascertained before the demolition is actually produced.. Information technologies, including web-based intelligent and distributed systems, are applied to actua1ise this approach. Finally, the development and implementation of the system is described in detail.