New voice, same story? Social entrepreneurship and active social capital formation

The development of the third sector in Australia has involved the negotiation of varying forms of state and market regulatory mechanisms. In the course of these settlements, ground-up initiatives have often found that authenticity is only the starting point on journeys that end in incorporation. Social entrepreneurship is an emerging set of ideas which attempts to hold on to the authentic and unique elements generated by grassroots actions. What are its chances of success? This article sets out to answer this question through a discussion of regulation and social capital. A four-fold model of social cap ita I formation is advanced which outlines 'defensive', 'consolidative', 'inclusive' and 'regulated' social capital. It is concluded that while social entrepreneurship has the potential to shift social capital formation from reactive to active forms, it is likely to become increasingly standardised and regulated.

Validity and reliability of a voice-recognition game analysis system for field sports

The purpose of this study was to assess the ability of observers to use voice-recognition analysis to accurately classify gait transitions and quantify gait durations typical of team games. Inter-rater and intra-rater reliability was also determined. Four males were filmed performing pre-determined gait protocols, each comprising different sequences of walking, jogging. running and sprinting. Two operators independently classified gait transitions and the time spent in each gait was determined by the voice recognition system. All gait modes as measured by trained observers demonstrated statistically significant correlations (p<O.O I) to predetermined measurement criteria. The mean absolute error for all gait transitions was less than half a second (0.32-0.36 5) with the maximum percentage error being approximately 4% for the walk, jog and run gaits and 10% for sprinting. Gait classification error was low at 1-9%. The intra-rater and inter-rater reliability was consistently high ranging from r =' 0.87 to 0.99. In conclusion, observers using voice-recognition software provided valid measures of time spent in each of the four gait categories with 90% or better accuracy achieved.

Relocating the writer's voice - from voice to story and beyond

Voice has been a persistent and recurring metaphor in English teaching. Conceptually, it took centre stage in Australia in the 1980s through writing process pedagogies, where students were advised to find their own voices in writing, teachers were advised to listen to student voices, and a 'clear personal voice' in writing was regarded as the mark of an effective writer (Gilbert 1990, p. 61). Voice has also played a central role in a variety of critical and emancipatory pedagogies where it has been used as a motivation to write, as a mode of politicisation, and as a way to understand and disrupt patriarchy and other oppressive social formations.

A new voice in a new place: musical encounters with a difference

Australian education providers at the university level are being challenged to be more inclusive of cultural diversity and associated knowledge systems in their curricula. This article reports on some findings of a research study that aimed to evaluate the introduction of African music to primary teacher education students and to provide them with a context for assimilating African music into their own teaching practice. This paper reports on my work as a music educator in sharing my different worlds of experience ‘with one voice’ in order to expand students’ local knowledge base. It also discusses the nature and applications of African music and demonstrates some aspects that correlate with Western music. Through a study of both Western and African pedagogies and repertoire, students were able to gain a more holistic perspective of the role of music in society and were able to contextualize and transfer epistemological and pedagogical insights from one society to another.

Conceptualizing the ιnfluence of the self-service technology context on consumer voice

The self-service technology (SST) context is characterized by consumer participation in service production and delivery, independent of service personnel; a lack of interpersonal interaction between consumers and service personnel; and consumers being required tointerface and interact with technology. With these features of the SST context in mind, in situations where SSTs fail to perform as promised, some challenges arise: consumers who are dissatisfied do not have the security or reassurance of service personnel to assist them; service personnel do not have the opportunity to prompt consumers to voice their dissatisfaction; and consumers need to initiate their own complaint response. If consumers fail to report their dissatisfaction directly to the organization, organizations will not know that a problem exists and may experience negative consequences such as consumer switching behavior. As reports of consumer dissatisfaction with SSTs become increasingly common, it is important, therefore, to investigate how organizations with SST-based offerings can encourage consumers to voice their dissatisfaction directly to the organization. Although the antecedents of consumer voice are well documented in the interpersonal services context, in the context of SSTs they have been subject to very little conceptual or empirical scrutiny. This paper argues that voice needs to be revisited with respect to SSTs due to their unique characteristics compared to interpersonal services, and presents a conceptual model of the antecedents of consumers' voice behavior in the context of SSTs.

Self-service technologies and voice intentions : an empirical investigation

Consumer dissatisfaction with self-service technologies (SSTs) has become prevalent. Although consumers’ voice has been studied in the interpersonal services context, in the context of SSTs it has been subject to very little conceptual or empirical scrutiny. To fill this void, this study tests empirically a model of the antecedents of consumers’ voice intentions in the context of unsatisfactory SST encounters. The findings suggest the need to integrate both “new” and “conventional” complaint behaviour management in the SST setting.

Boys and girls talking about what matters: student voice as text in the English classroom

For some years now we have been talking with young people across Australia. They have shared their experiences with us about school, family, their friends, relationships and just life in general (see Pallotta-Chiarolli 1998, Martino & Pallotta-Chiarolli 200la). Our major aim in this work has been to give young people the opportunity to 'speak their hearts and minds', to collaborate with us in the structuring and stylisation of a text 'by them and for them', and to enable their voices to be heard in the broader society, beyond the exclusive space of the academic journal (see Le Compte 1993). This is established praxis in feminist and postcolonial research that challenges the detached and hierarchical relations between researcher and researched in traditional Western masculinist research.

Exploring the role of relationship variables in predicting customer voice to a service worker

Customers’ perceptions of service workers’ trustworthiness and power, and their commitment to the service worker were investigated as possible determinants of the likelihood of customer voice directly to the service worker in the event of a service failure. Set in the context of hairdressing salons, it was found that hair stylists’ perceived trust (benevolence and credibility) and expert power were positively associated with clients’ intention to voice. By contrast, the level of coercive power hair stylists were perceived to have was negatively associated with intentions to voice. Hair stylists’ perceived benevolence was the strongest predictor of client voice.