Telephone survey of service-user experiences of a telephone-based mental health triage service

The participation of service users in all aspects of mental health service delivery including policy development, service planning and evaluation is increasingly an expectation of contemporary mental health care. Although there are a growing number of publications reporting service-user perspectives in the evaluation of mental health services, little attention has been paid to the views of service users about mental health triage services. The purpose of the study reported here was to examine service-users' (consumers and informal carers) experiences of a telephone-based mental health triage service. Using a framework developed from the World Health Organisation's elements of responsiveness, we conducted structured telephone interviews with service users who had contacted a telephone-based mental health triage service in regional Victoria, Australia. The main findings of the study were that consumers experienced more difficulty than carers in accessing the service and that, although most participants were satisfied, only a minority reported being involved in decision-making. Further work is needed to improve accessibility of mental health triage services and to investigate barriers to consumer self-referral. Professional development and practice support systems should be established to support mental health triage nurses in the development of collaborative, consumer-focused care.

Explanations for the United States of America's dominance in basketball at the Beijing Olympic Games (2008)

Anecdotally, the fast pace at which the USA men's basketball team played at the 2008 Olympics was the main reason for their dominance, although there is no way of quantifying what a fast pace is or how it contributed to point differentials. The aim of this study was to examine the game-related statistics that discriminate between fast- and slow-paced games, as well as to identify key performance factors relating to point differentials. We analysed game-related statistics for each quarter of the eight games played by the USA using a k-means cluster analysis to classify game pace using ball possessions per game quarter. We then tested for differences in game statistics between slow- and fast-paced game quarters using analysis of variance and discriminant analysis. How differences in game-related statistics affected point differentials was examined using linear regression. The largest structure coefficient between game paces for the USA was for recovered balls (0.33, < 0.001). The biggest contributors to the point differences in games were recovered balls (16.9, P < 0.001) and field goals (22.2, P < 0.001). We conclude that when the USA play a fast-paced game, they are able to recover more balls from opponents that they then turn into effective field-goal shooting.