Australian telecommuting : management communication strategies

This paper reports findings on the significance of management communication strategies to telecommuting, based on a survey of telecommuters at IBM Australia. With increased adoption of telecommuting, many strategies have been proffered to ensure that telecommuters have appreciable levels of job satisfaction. Low levels of job satisfaction can lead to unduly rapid employee turnover that is detrimental to business operation. The objective of this paper is to ascertain the perceptions of telecommuters at IBM Australia on a number of telecommuting practice measures, and to suggest how job satisfaction can be improved and maintained at high levels by giving greater attention to particular communication management strategies in Australia. Although the management communication strategies proffered in the literature appear to apply generally, this study concludes that a few aspects are distinctively applicable to the Australian environment. Those aspects should be specifically noted by those interested in benefiting from telecommuting practice.

Management communication strategies determine job satisfaction in telecommuting

The aim of this article is to examine the relationships between several management communication strategies and the job satisfaction of telecommuters. A review of the literature revealed that several management communication strategies directly influence job satisfaction of telecommuters. However, this claim has not been objectively tested on Australian telecommuters. Hence, a sample of 43 telecommuters, mostly from IBM Australia, were surveyed and the results analysed using Pearson’s product-moment correlation. Eleven aspects of the strategies were found to have significant influence on the job satisfaction of telecommuters: communicating job responsibilities; goals and objectives; deadlines and job expectations; communicating freely and regularly; providing appropriate equipment; training and career development; and reviewing work and salary regularly. This article concludes that cultural, economic and social contexts may have a distinct part to play in the impact of management communication strategies on the job satisfaction of telecommuters.