Extended-duration services evaluation: an exploratory study

There is a lack of research and literature concerned with services which are produced and delivered over substantial, sustained time periods. The growing Leisure Air Travel industry has a major component of extended–duration product (long-haul flights). In the existing literature, there is little or no distinction made between leisure and business travellers regarding their motivation and expectations, the duration of the service encounters and the travellers’ evaluation of the service. The authors propose that leisure and business travellers have distinct and differing motives for travelling which affect their service evaluation. The individual consumers’ characteristics, combined with industry conditions and the complex product component, mean that measuring consumer satisfaction, with leisure air travel, in a useful way is problematic. The authors suggest that a major part of the complexity of the product is that leisure air travel is a high-involvement, high-affect, extended service. In June 2000 and February 2001, exploratory research in the form of focus groups conducted using a total of 110 passengers from a United Kingdom leisure airline, revealed several important criteria used by consumers when evaluating service provision. The criteria are grouped into six factors: Hygiene, Service/Empathy, Psychological, Temporal, Personal Characteristics, and Situation Specifics. A new model for examining the relationships between the factors, the
airline and satisfaction evaluation is proposed.

Timing and frequency data for passenger walk through metal detection at Melbourne domestic airport

The data covers the timing and frequency for passengers walking through the metal detectors as part of the screening process at Melbourne Airport, Victoria.

Timing and frequency data for passenger walk through metal detection at Sydney domestic airport

The data covers the timing and frequency for passengers walking through the metal detectors as part of the screening process at Sydney Airport, New South Wales.

Timing and frequency data for passenger walk through metal detection at Adelaide domestic airport

The data covers the timing and frequency for passengers walking through the metal detectors as part of the screening process at Adelaide Airport, South Australia.

Passenger walking speed data for Australian domestic airports

The data covers the speed at which passengers walk through Australian domestic airport terminals, based on their group size.

Im/Mobile

Im/mobile develops imagery of train passengers photographed using a technique that 'dissolves' the vehicle and reveals the temporary human interactions in the state of transit. It is site-specific in the context of White Street Projects which is in the Frankston Station precinct. In terms of public Melbourne commuter transport particularly for the Metro passengers on the Frankston line. It is a window into the demographic and the social relations of suburban Frankston.

Passenger monitoring in moving bus video

In this paper, we present a novel person detection system for public transport buses tackling the problem of changing illumination conditions. Our approach integrates a stable SIFT (Scale Invariant Feature Transform) background seat modeling mechanism with a human shape model into a weighted Bayesian framework to detect passengers on-board buses. SIFT background modeling extracts local stable features on the pre-annotated background seat areas and tracks these features over time to build a global statistical background model for each seat. Since SIFT features are partially invariant to lighting, this background model can be used robustly to detect the seat occupancy status even under severe lighting changes. The human shape model further confirms the existence of a passenger when a seat is occupied. This constructs a robust passenger monitoring system which is resilient to illumination changes. We evaluate the performance of our proposed system on a number of challenging video datasets obtained from bus cameras and the experimental results show that it is superior to state-of-art people detection systems.

Im/mobile

Im/mobile develops imagery of train passengers photographed using a technique that 'dissolves' the vehicle and reveals the temporary human interactions in the state of transit. It is site-specific in the context of White Street Projects which is in the Frankston Station precinct. In terms of public Melbourne commuter transport particularly for the Metro passengers on the Frankston line. It is a window into the demographic and the social relations of suburban Frankston.

Relationship of osmosis : rise of Emirates, the airline and Dubai, the city

A relationship of economic osmosis is noticed between an airline and the country whose flag it flies. Economic impact studies prepared by government organisations and airline managements usually point out the economic benefits of setting up a new airline or flying a new route. These benefits arise for the airline’s home base by way of greater connectivity with the world and include a number of tangibles such as growth in tourism, increase in retail revenue from transit passengers, access to cargo transport for importers and exporters, employment opportunities and a host of indirect benefits that the local populace can gain from exposure to other countries and cultures. One also notices two very important intangibles associated with an airline and the nation of origin- national pride and national security. This paper analyses the remarkable success story of mutual growth shared by Emirates, the airline and Dubai, the city, over the past twenty-five years and the opportunities that the success of this duo signifies for others in the region.

Time series analysis of air transportation service quality and travel demand in Japan

The evolution of domestic air travel service in Japan is a product of many factors including airline responses to the changing aviation market, government interventions in terms of regulatory/deregulatory policies, infrastructure investments, and changes in market structure. This paper presents an empirical investigation of the changing quality of passenger airline service and its implications in the domestic aviation market in Japan using qualitative review and a time series analysis of the domestic airline markets from 1986 to 2003. The results show that to meet the ultimate aim of deregulation to increase air passengers’ welfare gain, there is a need to instill measures to correct service imbalance and to create innovative airport demand-capacity management measures.

Airport and air cargo operation systems

Analysis of airport and air cargo operations is commonly performed in isolation, sharing only simple information such as flight schedules. Systems theory and Systems methodology can enhance such analysis by considering all aspects of air operations. It provides the decision-maker with an improved understanding of the implication of policy decisions, resource allocations and infrastructure investment strategies, through the capture of emergent behaviours and interdependencies. For example, the term airport operations, initially reminds us of the thought of passengers being transported by aircraft. Deeper thinking would identify activities that affect passenger operations, such as baggage handling systems, aircraft maintenance, and passenger security. In reality, airport operations consist of numerous aspects, including; concourses, runways, airlines, fuel depots, cargo terminal operators, retail, parking, cleaning, catering and many interacting people including travellers, service providers and visitors. For the airport to function effectively, these numerous systems must work together. This talk will focus on new tools and methodologies that are required for model development and analysis. It will then focus on modelling, simulation and analysis of the airport operations, providing greater understanding of airport operation with an emphasis towards security.

Social on the road: enabling secure and efficient social networking on highways

 This article presents SOR, a vehicular social network to enable social communications and interactions among users on the road during their highway travels. Motivated by the limited connection to Internet contents and services, the essential goal of SOR is to encourage distributed users on the road to spontaneously contribute as the information producer, assembler, and distributer in order to provide timely and localized infotainments to each other through low-cost inter-vehicle communications. To be specific, SOR enables individual users to maintain a personal blog, similar to one on Facebook and Twitter, over which users can create and share personal content information to the public such as travel blogs with pictures and videos. By accessing each other's SOR blogs and commenting on interesting topics, passengers can exchange messages and initiate social interactions. In the specific highway environment, SOR addresses two challenges in the context of vehicular social communications. First, vehicular social communications tend to be frequently interrupted by diverse vehicle mobility and intermittent intervehicle connections, which is annoying to users. To address this issue, SOR adopts a proactive mechanism by estimating the connection time between peer vehicles, and recommending vehicles with relatively long-lasting and stable intervehicle connections for social communications. Second, as users on the road are typically strangers to each other, they are reluctant to disclose personal information to others. This makes it challenging to identify users of shared interests and accordingly restricts the scale of users' social interactions. To remedy that, SOR provides a secured solution to protect sensitive user information during social communications. Lastly, we use simulations to verify the performance of SOR. © 2015 IEEE.

Feel bored? Join Verse! Engineering Vehicular Proximity Social Network

Travellers in vehicles often have strong willingness to share their travel experience and exchange information to each other through social networks2, such as Facebook and Twitter. This, however, can be costly due to the limited connections to Internet on the road. In this paper we develop Verse to facilitate the social communications among vehicle travellers on highways. Verse enables passengers on-board vehicles to share the content information, such as travel blogs with pictures, among each other using the impromptu wireless inter-vehicle communications. Unlike traditional online social networks, which are built upon the reliable IP networks, vehicular social networks face fundamental challenges in that: 1) users are anonymous and strangers to each other and hard to identify potential friends of shared interests, and 2) users communicate through intermittent and unreliable inter-vehicle connections. On addressing the two challenges, Verse implements a friend recommendation function, which helps passengers efficiently identify potential social friends with both shared interests and relatively reliable wireless connections. In addition, Verse is equipped with a social-aware rate control scheme towards efficient utilization of network bandwidth. Using extensive simulations, we show that the friend recommendation function of Verse can effectively predict the mobility of vehicles to assist the social communication, and the social-aware rate control scheme quickly and efficiently adapts the vehicle’s transmission rate according to their social impacts.

Self-regulatory driving behaviours amongst older drivers according to cognitive status

Self-regulation of older drivers was explored according to their cognitive status in this pilot study by examining situations commonly avoided by older drivers. In addition, the role of driver insight on self-regulation was examined via passenger reports. Telephone interviews were conducted comprising 49 drivers aged 65 years and above and 40 passengers who acted as informants. Self-regulation was found to be common, with the majority of drivers (71.4%) reporting sometimes or always avoiding one of seven driving situations. However, drivers with cognitive impairment reported self-regulating more often than drivers without cognitive impairment. The largest discrepancy between passenger and driver reports of self-regulation behaviours was found for the drivers with cognitive impairment. These results possibly reflect a decreased awareness of self-regulatory driving behaviours in this subgroup of older drivers and may suggest that other external factors are contributing to self-regulation in older drivers with cognitive impairment. A discussion of these factors is provided with the aim of maintaining mobility and enhancing quality of life in this growing segment of the driver population.

A manufacturing process using the infrared ray local heating method for seat cross members

Recent studies have shown that the infrared (IR) local heating method drastically reduces springback of advanced high-strength steels (AHSSs). Though the IR local heating method saves heating energy because it utilizes focused IR rays to heat only the plastic deformation zone, there has yet to be an attempt to show that the heating method can be applied to industrial manufacturing processes. In this work, the IR local heating method is used to manufacture a seat cross member. Seat cross members require high strength because they are responsible for protecting passengers from broadside collisions. Although AHSS is preferred in seat cross members, the large amount of springback of AHSS makes a problem in the accuracy of the shape. This work verifies that the IR local heating method is able to make the seat cross member with the target shape in the manufacturing process. A thermo-mechanical analysis was also conducted with the finite element method to discuss the springback results.