Implemetation of electronic commerce and human resource strategies in an Australian retail banking context

As organisations deploy eCommerce and internet technologies for competitive advantage and to satisfy increasingly demanding customers, they will need to develop human resource (HR) strategies that prepare their employees to work with these technologies effectively. Little systematic investigation has been undertaken to discover how companies manage their HR functions to achieve these outcomes. In the retail banking sector these issues have become very important with increased competition, industry changes and heightened competition. This paper examines HR management strategy in one Australian bank as it moves towards online service provision and adopts other eCommerce applications. The paper draws on theoretical insights from Porter’s (2001) views of competitive advantage from the internet and writers discussing the informational society (Castells, 2001) and post-fordist organisations (Clegg, 1990). An analysis of interview data from this case study shows the issues that one bank is dealing with as it seeks competitive advantage from its customer service offerings while it revises its HR strategies.

Noticing a flow of networks

The world of the classroom is no less a ‘flow of networks’ (Castells 1999) than the globalised world outside its doors. In this fluid context of the world outside and the inner world of identity, the linear and somewhat found understandings of reflective practice (Schon 1987) and observations of classroom practice may serve to limit rather than reveal. The authors of this paper have been engaging with the ways teachers shape personal and professional theory through a movement - oriented process of noticing (Moss et al 2004). Noticing,working at the elusive intersections of observation and construction, permits non-linear connections. Noticing theorised in this way draws on the physical (Mason 2002). The movement occurs between the seen and the seer – between beliefs, identity and responses. The movement of the eye in noticing touches the seen in various places – pulling in and out of focus that which is seen. The same movement brings in and out of focus the seer- the beliefs and values held and let go in the seeing. The focusing in the act requires convergence and divergence (‘Notitia’ being known -‘Middle English from Old French from Latin Notitia being known from notus past part. of noscere know’). The paper will report on early data on the impact of implementing this theoretical model in mass teacher education at the University of Melbourne, Australia.

Managing youth transitions in the network society

Castells argues that society is being reconstituted according to the global logic of networks. This paper discusses the ways in which a globalised network logic transforms the nature of young people’s transitions from school to work. Furthermore, the paper explores the ways in which this network logic restructures the manner in which youth transitions are managed via the emergence of a Vocational Education and Training (VET) agenda in Australian post compulsory secondary schooling. It also notes the implications of the emergence of the ‘network society’ for locality generally and for selected localities specific to the research upon which this paper is based. It suggests that schools represent nodes in a range of VET and other networks, and shows how schools and other agencies in particular localities mobilise their expertise to construct such networks. These networks are networked, funded and regulated at various levels—regionally, nationally and globally. But, they are also facilitated by personal networking opportunities and capacities. The paper also points to the ways in which the ‘refexivity chances’ of young people are shaped by this network logic—a situation that generates new forms of responsibility, for schools and teachers, with regard to the management of youth transitions.

Editorial: English afloat on a digital sea

In the 21st Century, new technologies, in particular interactive multimedia and the internet, challenge many aspects of our teaching practice and assumptions. What counts as knowledge, what counts as literacy, the ways we teach, and even the relationships we form are coloured and reshaped by changing cultural and social practices, such as global commerce and ICTs. These issues, and the relationships between them, need to be considered anew. Two current frames of reference for thinking about these changes and their implications for subject English are the notion of an "information revolution" (Castells 1996) and the changing nature of literacy, with its shift towards multiliteracies, or thinking of literacy as design (New London Group, 2000). Both frames have significant implications for how we conceptualise English curriculum (for example, literacy, texts and assessment), for how we re-imagine English teaching, and for the ways in which we ask students to work with and within digital culture and new media.