Linking eCommerce and human resource strategies: a case study in a large Australian retail bank

The implementation of eCommerce technologies has considerably changed how employees in the banking industry interact with customers. For example, some customers use electronic banking applications to such an extent that they find little or no need to go into a branch. This change has had a significant impact on the way that jobs are designed and the way that employees are being managed. The preliminary findings from the case study of a large bank in Australia indicate that moving customers out of the branch to an online environment has created unforeseen issues for the way employees interact with customers and this in turn has changed the way that they do their jobs. The key challenge for banks in the future is how to form effective relationships with customers without some kind of face-to-face interaction. This impacts how organisations recruit and retain their staff as well as the level and type of skills required for jobs redesigned after the implementation of eCommerce applications. It is also an important factor in employee satisfaction.

Regulatory Change v's volume of trade effects in HSIF and HSI volatility

In an earlier paper we adopted a BEKK-GARCH framework and employed a systematic approach to examine structural breaks in the HSIF and HSI volatility. Switching dummy variables were included and tested in the variance equations to check for any structural changes in the autoregressive volatility structure due to the events that have taken place in the Hong Kong market. A Bi-variate GARCH model with 3 switching points was found to be superior as it captured the potential structural changes in return volatilities. Abolishment of the uptick rule, increase of initial margins for the HSIF and electronic trading of HSIF were found to have significant impact on the volatility structure of HSIF and HSI. In this paper we include measures of daily trading volume from both markets in the estimation. Likelihood ratio tests indicate the switching dummy variables become insignificant and the GARCH effects diminish but remain significant.

Australian consumers expectations for expanded nursing roles in general practice - choice not gatekeeping

While research has focussed on the current and potential role of the practice nurse (PN) in Australia, the acceptability of this role by consumers has not been investigated. In 2002, two independent studies were carried out into consumer perceptions of PNs. A discussion between the two groups of researchers at the inaugural National Practice Nurse Conference in 2003, identified significant similarities in the findings of these studies. This article reports the combined findings as they relate to consumers' desire for access to the health practitioner of their choice, and their concern that PNs may assume a gatekeeping role. These perceptions may have significant impact on the acceptance of PNs across Australia.

The challenge for the dairy industry arising from the new health claims standard: an impetus for innovation

The publication of a Preliminary Final Assessment Report on 4 April 2007 heralded another step towards the introduction of a new Health Claims Standard to be inserted into the Australia New Zealand Food Standards Code. This Health Claims Standard, once approved by the Board of Food Standards Australia New Zealand and by the Australia New Zealand Food Regulation Ministerial Council, will permit the making of certain substantiated health claims. Prior to the introduction of the new Standard, health claims have not been permitted on food labels, with the exception of claims in relation to maternal folate consumption and its positive effect in reducing the risk of foetal neural tube defects. The new Health Claims Standard as outlined in the Preliminary Final Assessment Report is likely to have a significant impact on the dairy industry. This paper seeks to analyse that impact, including threats, opportunities and challenges that the Standard poses to the dairy industry and other food suppliers.

Children's perceptions of the use of public open spaces for active free-play

Activity performed by children in their free-time may have a significant impact on overall physical activity levels, however, very little is known about the influences on children's active free-play. To examine the role and use of public open spaces, 132 children (6-12 years) from a selection of primary schools participated in small focus group interviews. Children reported that their use of public open spaces was influenced by a combination of intrapersonal, social and environmental factors including; the play equipment and facilities at local parks, lack of independent mobility, urban design features, presence of friends, and personal motivation.

Returning to work: exploring the experiences of women with acute coronary syndromes

Aims: The aim of this study was to explore the transition experiences of Australian women in resuming paid employment after an acute coronary syndrome (ACS) event. Background: Until recently cardiovascular research has focused predominantly on men but this is changing and research exploring women’s experiences of ACS has increased. Despite knowing that many women do not resume paid employment following an ACS event, little is known about the experience of those women who do, even though it is understood that returning to the previous level of employment after an ACS event is a positive outcome. Design: An exploratory qualitative approach underpinned by naturalistic inquiry was undertaken. Methods: A purposive sample of seven women who had experienced their first ACS event 12 months ago was selected. Each woman was interviewed using a semi–structured format and their interviews were transcribed verbatim. Thematic analysis of the transcript set and conceptual mapping were employed to formulate key themes. Findings: All women (mean age 52.6 years) resumed paid employment at various stages during their recovery, but reported similar transition processes. Three key themes representing this process were identified: primary motivation; influence through guidance and support; and resuming paid employment. Conclusions: Study findings revealed that these women required substantial support from family, friends and employers, with ongoing guidance from health professionals to return to paid work. The time frames for their return varied and some modified their roles within the workforce to enable them to return to paid work. However, formal cardiac rehabilitation did not appear to have a significant impact on these participants' decisions to return to work. They felt that more information about this decision may have been helpful if given at the time of cardiac rehabilitation.

Announcement effect on the credit spreads of US dollar Malaysian bonds

We find that international political events have more influence on the changes of bond yield spreads from Malaysian USD issues than domestic events. Significant results are consistent across different issues. The resignation by the former Prime Minister, Dr. Mahathir, however created mix response from the market. Using error correction model, this study also found the monetary policy by Federal Reserve have long term and significant impact on the behaviour of the Malaysian USD issues.

Whose history? Whose heritage? Positing a sustainable future for Point Nepean, Victoria

Australia's national heritage comprises exceptional natural and cultural places which help give Australia its national identity. This paper reports on work in progress. It critically and reflectively explores the bonds and  limitations between the work of historians, heritage professionals and ‘free thinkers’ – architects, artists and writers – in the task of identifying, protecting and interpreting the possibilities and opportunities presented by our cultural heritage at Point Nepean, Victoria. Underway is the development of an extensive knowledge database, as historians grapple with the problem of understanding the complex history of Point Nepean. Historians and heritage professionals aspire to recreate the past; they search for the patterns of history; they use historical evidence to gain political objectives; they distil insights from the historical record itself. While scholarship and rigorous procedures are generally adhered to, much hangs on interpretation and perspective; how documentation and imagination are interwoven; on how and by whom the story is told. Once a place is listed on National and/or State registers, the conservation process is invoked for transferring information about the past into the future, using current skills, knowledge and  techniques. In Australia conservation is underpinned by the principle that change to a heritage place should not occur at the expense of its special character and qualities, by what is described as its heritage significance. This requires that approval be obtained before any action takes place which has, will have, or is likely to have, a significant impact on the national heritage values of a listed place. Conflict in heritage management arises because there are many different views on how different values are  managed. It is the role of the architectural historian, conservation architect and architect to creatively reveal the inherent values, to interpret them and sustain the place into the future, never losing sight of Point Nepean’s unique ‘sense of place’.

Interventions for preventing obesity in children (Review)

Background
Obesity prevention is an international public health priority. The prevalence of obesity and overweight is increasing in child populations throughout the world, impacting on short and long-term health. Obesity prevention strategies for children can change behaviour but efficacy in terms of preventing obesity remains poorly understood.

Objectives
To assess the effectiveness of interventions designed to prevent obesity in childhood through diet, physical activity and/or lifestyle and social support.

Search strategy
MEDLINE, PsycINFO, EMBASE, CINAHL and CENTRAL were searched from 1990 to February 2005. Non-English language papers were included and experts contacted.

Selection criteria
Randomised controlled trials and controlled clinical trials with minimum duration twelve weeks.

Data collection and analysis
Two reviewers independently extracted data and assessed study quality.

Main results
Twenty-two studies were included; ten long-term (at least 12 months) and twelve short-term (12 weeks to 12 months). Nineteen were school/preschool-based interventions, one was a community-based intervention targeting low-income families, and two were family-based interventions targeting non-obese children of obese or overweight parents.

Six of the ten long-term studies combined dietary education and physical activity interventions; five resulted in no difference in overweight status between groups and one resulted in improvements for girls receiving the intervention, but not boys. Two studies focused on physical activity alone. Of these, a multi-media approach appeared to be effective in preventing obesity. Two studies focused on nutrition education alone, but neither were effective in preventing obesity.

Four of the twelve short-term studies focused on interventions to increase physical activity levels, and two of these studies resulted in minor reductions in overweight status in favour of the intervention. The other eight studies combined advice on diet and physical activity, but none had a significant impact.

The studies were heterogeneous in terms of study design, quality, target population, theoretical underpinning, and outcome measures, making it impossible to combine study findings using statistical methods. There was an absence of cost-effectiveness data.

Authors' conclusions
The majority of studies were short-term. Studies that focused on combining dietary and physical activity approaches did not significantly improve BMI, but some studies that focused on dietary or physical activity approaches showed a small but positive impact on BMI status. Nearly all studies included resulted in some improvement in diet or physical activity. Appropriateness of development, design, duration and intensity of interventions to prevent obesity in childhood needs to be reconsidered alongside comprehensive reporting of the intervention scope and process.

Is there a need for cyberethics in the middle school curriculum

This research in progress is a qualitative and quantitative case study that is exploring the need for the integration of cyberethics into the curriculum for the middle school years 6 through 8. The broader research question in the study investigates: ‘Is there a problem with how school students in the middle years use the Internet in and out of school?’ The study has been exploring the level of understanding the group of students have of ethical behaviour on the Internet. This research helps identify areas where an understanding of cyberethics will increase students’ current and future understanding in the use of the Internet and their interaction with other aspects of the Internet and its environment. If a student encounters unsafe behaviour on the Internet, the student will be able to behave and act appropriately. The research is also investigating teachers and parents perceptions of the evidence of problems associated with their students/children’s access to the Internet.

This area was chosen for research because of the significant impact computers have had in education in the last decade. Since the advent of personal computers and networking the Education Departments in many developed nations have taken the opportunity to promote the technology’s educational benefits. There have been several studies on the educational value of computers in schools and the research thus far describes some of the ethical changes that have emerged as a result of the technology as well as the benefits and shortcomings of the use of this technology within the Australian environment as compared to its usage in other Western nations, namely the U.S. and U.K.

Identifying the problems in the use of the Internet by middle school students is a part of this investigation and it will make recommendations with regard to the integration of cyberethics into the middle school curriculum. This approach will help prompt students, teachers and parents to re-examine their decision framework with regard to Internet usage and hence move them to reflect and consider the use of the technology ethically. Further the research is examining students’, parents’ and teachers’ need for the introduction of cyberethics into the curriculum. The case study is drawing data from individual surveys of parents, teachers and students. The questionnaires consist of relevant scenarios so that it may identify the general understanding and use of the Internet by students, teachers and parents.

During the study, any modification to the curriculum for the integration of cyberethics is to be identified and these findings should be of interest to the wider educational community in Australia and New Zealand. The questions raised in this research may affect teacher education and help demonstrate the importance of the parents’ role in their children’s Internet usage. The research will cover current issues of cyberethics and its effects on middle school students.

How E-business can provide a sustainable framework for online learning in the vocational education and training arena

The author undertook a major national study of e-business for the Australian National Training Authority (ANTA) from November 1999 - February 2000, resulting in the report E-competent Australia: The Impact of E-commerce on the National Training Framework (ANTA, 2000; available at http;://www.anta.gov.au). This ANTA study and other research by the author show that e-business will eventually have a significant impact on the Australian economy, on industries, organisations, occupations and education and training organisations. From April-May 2000, the author is undertaking a major study for the Commonwealth Government (DETYA): a scoping study of e-commerce in the education and training sector (higher education, VET, schools) of Australia.

This paper starts where the ANTA study (Mitchell 2000a) and the DETYA study stop, by exploring the implications of e-business for online learning systems. E-business will eventually impact not only on the organisations providing online education but on their online learning systems.

The paper is based also on research by the author for a Doctorate in Education within the Faculty of Education at Deakin University that commenced in 1997 and is continuing. The research for this paper involved a review of national and international developments in ebusiness, relating them to online learning systems.

This paper traces the origins, definitions and drivers of both e-business and online learning systems in the 1990s, showing how e-business principles and strategies in the future will have a beneficial impact on online learning systems, even if online learning systems eventually lose their identities as separate from the rest of the organisation.

An e-business focus for online learning systems would start with an understanding of the customers' needs; would find a customer-centric solution, not a technology-centric solution; would empower the customer; would provide sufficient and multiple types of support for the customer; would provide quality and skilled input; and would provide cost effective, reliable and accessible technology.

This vision of an e-business approach to training varies greatly from the traditional business model for the delivery of training, particularly by VET Registered Training Organisations (RTOs). The traditional business model includes real estate prices dictating location of campuses; architecture dictating class sizes; industrial relations dictating the number and length of sessions and prescribing tight role descriptions; queues of students enrolling in February and July each year; and students seated in teacher-dominated classrooms. In contrast, an e-business basis for RTOs would involve the use of electronic communication to improve business performance, improve the use of existing resources, enhance existing services and increase market reach.

An e-business model for RTOs would include the following features: the development of new relationships with customers, using electronic communication to strengthen the relationship; the pursuit of new student markets; and the development of new relationships and alliances between providers. In this new arena of potential and threat, of disintermediation and reintermediation, there will be new roles for new intermediaries; and there will emerge new ways of supporting teaching and learning. Progressive education and training organisations will realize the potential offered by e-business and enjoy the fruits of reintermediation.

Rethinking the English pedagogy at Hope College in Taiwan

For many years Communicative Language Teaching (CLT) and an English-Only approach to English teaching have characterised pedagogy at Hope College in Taiwan.

These approaches have had a significant impact on the ways in which students understand their cultural identities and develop competency in both oral and written English. Sometimes, in the EFL context in Taiwan, an English-Only policy can impact on students' learning in two ways. Firstly, it may cause students to doubt the validity of their own culture in comparison to English speaking culture. Secondly it may lead to students' resisting English culture because of enhanced feelings of nationalism. Furthermore, sometimes, students may feel disturbed when learning English in an English-Only class because the lack of cognitive understanding usually makes them misunderstand the content expressed in the target language (English) and misuse the target language.

In this paper I consider the need to reintroduce elements of the Grammar-Translation method to an EFL context and suggest an integrative pedagogy in which native English-speaking teachers, applying English only in the classes, focus on teaching listening and speaking to directly foster students' English linguistic competence, while local English teachers, applying both English and Chinese in the classes, focus on teaching reading and writing to foster students' in-depth cognitive ability of English culture and suitable written expression. The purpose of such integrative pedagogy is to keep students' cultural identity as well as advance students' understanding and correct use in English.

Exploring the links between relational bonds and customer loyalty : the case of loyal Arabic guests at five-star hotels

Relationship marketing aims to build and maintain relationships between customers and organizations. While building strong bonds is a key objective of relationship marketing, limited empirical attention has been paid to the role of relational bonds on enhancing loyalty. This study explores the impact of financial, social and structural bonds on consumer loyalty, using a sample of loyal Arabic hotel guests. The results of this study suggest that structural bonds increase loyalty, although financial and social bonds were not found to have a significant impact on loyalty.

Developing intercultural teachers : the Mumbai Global Experience Project

Interculturalism is a major theme that needs to inform the teaching and learning of all subjects in teacher education courses. Moreover, the practicum is an area where there needs to be more attention given to developing the attributes of an intercultural teacher.
In 2008 I took a group of thirteen teacher education students on a three-week practicum to Mumbai, India. This paper reports on that project with a research focus on the impact the international teaching experience had on developing understandings of and practice in the teaching attributes of an intercultural teacher. The research question for the project was: In what ways has the Mumbai Global Experience enabled the development of attributes of an intercultural teacher?
Students were interviewed by a research assistant before, during and after the practicum.
About halfway through the practicum the terrorist attack on Mumbai occurred. This had a significant impact on the practicum and is reported in the paper.

Library learning space design : a good student fit

We are seeing a renewed interest nationally and internationally in the design and development of new learning environments. There is, at Deakin and more generally in the higher education sector, recognition that the students' experience of a flexible and supportive educational environment is central to excellent teaching and fosters student success. Recent Carrick Institute (now the Australian Learning and Teaching Council) grants have supported the need for a greater understanding of good practice, with workshops being held around the country.

The student experience is integral to planning the re-purposing of Library spaces at Deakin's two larger campuses, Waurn Ponds and Burwood. The physical spaces within the Library will be flexible and provide support for individual learning and study, group learning and discussion, with ubiquitous ICT access and assistance services readily accessible. The improvement to the amenities, including contemporary, wired casual spaces, will encourage students to come on to campus and stay, strengthening opportunities to build a learning community. This learning community can extend through opportunities for social networking to students studying online and off-campus.

Library services and spaces will align with the new pedagogical needs of the university, providing holistic support for students' flexible learning experiences.
"We know that space can have a significant impact on teaching and learning . . . What we know about how people learn has changed our ideas about learning space. There is value from bumping into someone and having a casual conversation. There is value from hands on, active learning as well as from discussion and reflection. There is value in being able to receive immediate support when needed and from being able to integrate multiple activities [and multiple information sources] to complete a project." (Diane Oblinger, Learning Spaces, EDUCAUSE, 2006).