Supporting user evaluation of IT security certification schemes

IT Security Certification is an increasingly important qualification for information technology (IT) professionals seeking employment in IT security. Yet currently there is a lack of rigorously developed approaches to support the evaluation and selection by key stakeholders of the most appropriate IT security certification scheme from among hundreds of vendor-neutral and vendor-specific schemes. This paper develops a framework based on categories, characteristics and criteria to support user evaluation and selection of an (IT) Security Certification scheme that satisfies user priorities and requirements. The paper illustrates the use of the framework to support an experienced IT Professional’s evaluation. Theoretical and practical implications of the framework and trial evaluation are discussed.

Requirements for online teaching and learning at Deakin University : a case study

The dynamics of teaching and learning in higher education are being affected by a combination of educational, social, political and economic factors, and one of the most important changes is the extent to which Learning Management Systems (LMS) are forming the basis for online teaching and learning environments. Deakin University has just completed an extensive evaluation of learning management systems (LMS) to select an enterprise level online teaching and learning system. One of the important aspects of this process is that unlike other evaluations which focused on systems comparison, this evaluation was user-centred, taking into account teaching and learning needs to determine the LMS that would best align with those needs. This paper examines the methods and results of this collection of staff and student needs in online teaching and learning.

Framework for understanding creativity in requirements engineering

Creativity is important in the discovery and analysis of user and business requirements to achieve innovative uses of information and communication technologies. This paper builds a theoretical framework for understanding creativity in requirements engineering. The framework provides a systematic means of understanding creativity in requirements engineering and comprises five elements (product, process, domain, people and socio-organisational context). The framework provides researchers with a sound basis for exploring how the five elements of creativity can be incorporated within RE methods and techniques to support creative requirements engineering. It provides practitioners with a systematic means of creating environments that nurture and develop creative people, cognitive and collaborative processes and products.

Intranet and internet uptake and usage within UK building surveying practices. A user based evaluation of advantages and disadvantages

The ‘single most important technological discovery since the birth of the p.c.’, (Gates, 1996). The swift increase in Internet utilisation within businesses and surveying has changed working methods within UK based Surveying practices. User numbers expanded rapidly since the early 1990’s and estimates place a figure of 150 million internet users globally (www.Yahoo.com, 2000). Sloan and Kee Low (2000) established that ‘e-commerce’ is a revolutionary way of trading and conducting business activities. There are opportunities for surveying practices including, reducing communication time, increasing revenues from new and existing sources, enhanced client satisfaction and competitive advantage (Cronin, 1996). Others (Dixon, 1998) perceive threats, such as ‘disintermediation’, to the traditional role of the surveyor.

This research examined the levels of internet and intranet access within the UK Building and Quantity Surveying practices and corporate firms to establish how the internet has affected working methods and client requirements. The research method comprised a qualitative approach using an email and postal questionnaire survey of a random sample of practices. The questionnaire findings formed the basis of semi structured interviews conducted with senior management of large practices to gain a deeper understanding of the issues identified within the survey.

Data analysis revealed the traditional role of the surveyor as a broker of information may be under threat in the long term. Generally levels of internet access in the sample exceed that of general business levels (Dti, 2000) with the largest growth pre 1997. The perceived advantages and barriers to Intranet and Internet usage were identified by the research.

Conceptualizing user satisfaction in the ubiquitous computing era

In this research-in-progress paper we argue that technology in the ubiquitous computing era offers experiences to users that extend well beyond the functional, practical applications offered in the world of work. In this era a realm of engagement is opening up to the individual that transcends the utilitarian, to encompass hedonic and social existence. Our central argument, therefore, is that user satisfaction is a notion which must extend to encompass rich, holistic human experience involving complex and fleeting interactions, driven by highly personal circumstances. We argue that the expectations, requirements and value perceptions of individuals in this dynamic context may only be anticipated and understood if situational factors (such as location, time, context, history-of-use) and quality of life factors (such as life stage, mobility, health, income, background, education) are taken into account. We identify the fundamental differences in key characteristics of user satisfaction between the traditional and ubiquitous computing environments and provide details about our own research approach, in which we are exploring ubiquitous content provision from the perspective of content providers.

Training AAC users in user-centred design

User-centred design (UCD) with a focus on usability provides product developers with a design approach in which users are involved in every stage of the process: when gathering requirements; when evaluating alternative designs; and when evaluating interactive prototypes.The characteristics of people who use augmentative and alternative communication (AAC) make it difficult to follow a truly UCD approach, which in part may contribute to the high rejection of AAC devices. Training workshops have been delivered to introduce users and AAC professionals to the UCD process.Initial feedback indicates that they feel more empowered to evaluate systems and to engage in the design of new systems after attending the workshop.

MaramaAIC: tool support for consistency management and validation of requirements

Requirements captured by requirements engineers (REs) are commonly inconsistent with their client’s intended requirements and are often error prone. There is limited tool support providing end-to-end support between the REs and their client for the validation and improvement of these requirements. We have developed an automated tool called MaramaAIC (Automated Inconsistency Checker) to address these problems. MaramaAIC provides automated requirements traceability and visual support to identify and highlight inconsistency, incorrectness and incompleteness in captured requirements. MaramaAIC provides an end-to-end rapid prototyping approach together with a patterns library that helps to capture requirements and check the consistency of requirements that have been expressed in textual natural language requirements and then extracted to semi-formal abstract interactions, essential use cases (EUCs) and user interface prototype models. It helps engineers to validate the correctness and completeness of the EUCs modelled requirements by comparing them to “best-practice” templates and generates an abstract prototype in the form of essential user interface prototype models and concrete User Interface views in the form of HTML. We describe its design and implementation together with results of evaluating our tool’s efficacy and performance, and user perception of the tool’s usability and its strengths and weaknesses via a substantial usability study. We also present a qualitative study on the effectiveness of the tool’s end-to-end rapid prototyping approach in improving dialogue between the RE and the client as well as improving the quality of the requirements.

TestMEReq : generating abstract tests for requirements validation

This paper introduces TestMEReq, an automated tool for early validation of requirements. TestMEReq supports requirements engineers (REs) in the validation of the correctness, completeness and consistency of elicited requirements with minimum effort and time through generated abstract tests components: test requirements and test cases, and a mock-up prototype of the user interface (UI). Abstract tests are derived from abstract models called Essential Use Cases (EUCs) and the Essential User Interface (EUI). Our evaluation results show that TestMEReq is useful in the requirements validation process: it reduces the effort and time spent to ensure good quality requirements.

An automated collaborative requirements engineering tool for better validation of requirements

This demo introduces an automated collaborative requirements engineering tool, called TestMEReq, which is used to promote effective communication and collaboration between client-stakeholders and requirements engineers for better requirements validation. Our tool is augmented with real time communication and collaboration support to allow multiple stakeholders to collaboratively validate the same set of requirements. We have conducted a user study focusing on validating requirements using TestMEReq with a few groups of requirements engineers and client stakeholders. The study shows that our automated tool support is able to assist requirements engineers to effectively communicate with client-stakeholders to better validate the requirements virtually in real time. (Demo video: https://www.youtube.com/watch?v=7sWLOx-N4Jo).