So what do customer value propositions and strategic planning have to do with teaching and learning?

Within most universities there are central areas that assist with teaching and learning and, in the case of universities offering programs through distance education or flexible learning, there are also units that develop and or manufacture course material. As budget constraints squeeze universities and, with a plethora of choices in online and integrated learning, the usefulness of centralised learning resource units can be called into question. To ensure these units remain vital and can justify their budgets to their parent organisations they need to demonstrate delivery of customer value. What do faculty staff value from a central unit? What irritates students about their course materials? What are the most important services from the point of view of a head of school? This paper outlines the process followed by Learning Services at Deakin University to discover its customers’ value model. Customer value propositions and the removal of what irritates the customer are then used to drive strategic planning, service offerings and continuous process improvement.

Implementing an online audio lecture streaming facility

This paper describes our experiences in implementing an audio lecture streaming facility for Deakin University. For many years Deakin students have benefited from some of the most comprehensive printed study notes of any university in Australia. In 2002, portable digital audio recorders were utilised by academic staff to capture lecture presentations in order to supplement existing unit learning materials and teaching delivery methods. Audio recordings were processed to enable streamed access via the web browser interface using QuickTime. A trial of incorporating PowerPoint presentations was conducted on a limited basis. 68 undergraduate and postgraduate units implemented lecture streaming. This represented over1700 lecture recordings and 20000 audio streams. Evaluation findings indicate that students find this facility highly valuable to their studies and regularly access the audio recordings throughout semester. Benefits include; access to lecture presentations for off-campus enrolled students, the ability to revisit lecture presentations, and the ability to study at a place and time of convenience. Future enhancement to the audio lecture streaming may include implementing a hard-wired audio capture system into lecture theatres and providing for a more rapid turn around of audio processing.

Reuse of learning objects? why, how and when?

This paper describes the rationale behind the specification and acquisition of a Digital Objects Management System (DOMS) at Deakin University. Key drivers are: compliance with the provisions of the Digital Agenda Act for the communication of copyright works; improved management of Deakin’s intellectual property, and reduction in costs of delivering online content via a learning management system.

Details of the desired functionality and potential integration issues are addressed. During the specification stage, additional uses for a digital object management system were identified that relate to the broader notion of knowledge management, and these will be discussed.

At the time of writing, no decision has been made as to which vendor(s) will be successful in gaining the University’s contract for the management of digital learning objects.

Challenges of integrating learning resources within the learning management system at Deakin University

This paper discusses the integration of learning resources, using electronic readings as an example, into the learning management system. This integration has been completed for over 40 course units as of the beginning of first semester 2003. The paper will discuss some challenges that have been resolved, and how they were resolved. Unresolved challenges will also be discussed with possible solutions that have come to the attention of the authors. [Disclaimer: Although facts and figures are as stated, views and opinions are those of one or more of the authors. Views are not necessarily indicative of an institutional viewpoint.]

I think, therefore I print

Deakin University has for all of its existence supplied its distance education students with packs of printed course material. Despite the growth of online education the demand for printed material continues to grow. Faced with the challenge of improving processes Deakin University has turned to a process mapping model and ithink software to help it dynamically model internal processes allowing for the monitoring of demand shifts to see when and where tension is occurring in the system. The software allows the user to modify resource allocations to graphically observe where and when the ‘bottle-necks’ and capacity gaps are occurring and to perform a series of ‘what-if’ scenarios to address these capacity issues. These results are then allowing the University to work out where the ‘sticking points’ are and to improve resource allocation and processes. While the printing part of the course materials development process has been the pilot, the University expects to model all course material development processes, including hard copy, multimedia and online, using the ithink software.

'Cum together' : spectatorship, presence and La Fura Baus' XXX

Based on the Marquis De Sade's novel, Philosophy in the Bedroom, XXX, a controversial work by the Spanish Performance group La Fura Dels, has divided critics and audiences in Europe and Australia. On the one hand, the performance has been chastised for its lack of intellectual coherence and tedium. On the other hand, it has been lauded as a piece of innovative theatre that addresses the audience's senses through a variety of theatrical and multi-media devices in order to challenge their preconceptions about the connections between sex and politics in contemporary culture. Writing in the Sydney Morning Herald, Stephen Dunne asks "Why is this so desperately-naughty show so dull to watch?"

This paper challenges Dunne's assessment of the performance by examining the relationship between the performers and spectators in terms of what Susan Melrose calls theatre's specular and somatic economies in order to analyse the specific ways in which XXX simultaneously challenges and confounds traditional notions of theatrical spectatorship.

Pedagogy of the flesh : artaud and pedagogical fault lines

In the form of an installation, this panel will question the problems of combining the fleshiness of our bodies and the technologies of (re-)presentation in the production of knowledge that is contemporary teaching in a material environment. Do the aesthetics and methods of the performing arts open up new, dynamic approaches towards teaching practices? Conversely, how do traditional approaches to classroom management and learning undermine the performativity of our disciplinary concerns? We wish to challenge in the strongest possible terms the appropriateness of the traditional format for academic conferences with their monologic presentation of research outcomes. We crave new and unimagined formats for conferences that rely upon the very theatrical devices that we study, master, enact, and live through. This installation will express each participant's response to these provocations and will provide an interactive environment with many dialogic elements. Participants will use video images, live performers, and other theatrical devices to create an installation that deconstructs the experience of teaching. Signalling though the flames, should our teaching be any less?

The installation will be available for perusal as five simultaneous events occur in over-lapping space. This will last approximately 45 minutes and will be followed by a round-table discussion for the remainder of our time.

Trial by fire

Victoria is facing its driest summer for nearly one hundred years, with conditions worse than in 1983 when the state was swept by the devastating Ash Wednesday bushfires. The fires were particularly fierce in Mount Macedon in central Victoria, and the Woodend Fire Brigade is in the front line of the struggle to avoid a repeat of Ash Wednesday. Trial by Fire follows this brigade as they do all that they can to keep their community safe from the devastation of the fires.

Stories from the stone age

An exploration of the revolutionary period of prehistory that began when humans abandoned the nomadic hunting and gathering existence they had known for millennia to take up a completely new way of life the decisive move to farming and herding the ration of permanent settlements and the discovery of metals setting the stage for the arrival of the worldʼs first civilisation. Stores from the Stone Age ask some intriguing questions. Why did some of our ancestors never become farmers at all? Why do some still continue hunting and gathering despite their contact with farming people and advanced technologies? How and why did our paths become uniquely shaped after emerging as a species from a single genetic family in Africa? Based on extensive research, Stories from the Stone Age takes us on a journey where we get to live alongside our ancestors as they cross between the Old and the New Worlds and into Civilisation. The series utilises detailed re-enactments and short interviews with key archaeological experts.

Translating text into motion : performance analysis for singers and directors

The study proposes a method of interpretation, which gives the contemporary singer-actor and director a method of performance analysis considering both the visual and the auditory aspects of vocal performance. The analysis begins with an analysis of the structure, which maps out the key ideas and translates them into main states of mind. The text analysis is followed by an analysis of the musical treatment of the text, also scanning for extra dramatic meaning inherent in vocal line and musical accompaniment. The so isolated dramatic ideas in text and musical structure and content are finally discussed in terms of their physical aspects, using the system of gesture as practiced by actors and singers before, during and beyond the Baroque period. The method is exemplified by the obbligato recitative "In quali eccessi" from Donna Elvira’s scene in the second act of the opera "Don Giovanni" by L. Da Ponte and W. A. Mozart. The musical example includes gestural notation and a table gestural notation symbols.

Welcome 2 my deaf world

Presents the story of two students at the Victorian College for the Deaf (VCD). They are Bethany Rose and Scott Masterson, two ordinary teenagers, who live in the extraordinary world of the deaf. But, to both, it is a world of rich culture, full of human possibility. It has its own language, Auslan, with its own rules, challenges and inspirations. It is a culture which very few people know or fully understand. This documentary gives footage of the last few months of Bethany and Scott's schooling at the college. These teenagers have dreams of success in life, and are eager to enter the wider world. The Victorian College for the Deaf is the first school for deaf kids, as well as being the only school in Australia where the Australian sign language (Auslan) is used from Prep to Year 12, helping its students prepare for life in the adult world.

Two mums and a dad

2 Mums and a Dad is the story of the rocky road of 3-way parenting, a unique exploration of the nature of family in today’s complicated society, as well as an insightful resource for everyone concerned with issues regarding the raising of children such as access, parent’s rights and family conflict. Fiona is 33 and wants to have a baby. But her partner, Kellie, is a woman and sperm isn’t handy. Fiona has a solution: an English gay guy from work wants to be a dad. Fiona and Kelly want their child to have a father. It seems perfect…but is it?

Information source usage and enthusiasm in opera : a comparative study

The research reported in this paper investigated the relationship between information usage and individual ticket-purchasing activity of Opera Australia customers in relation to specific Opera Australia products, namely, operetta and opera. The results provide some support for the notion that consumers of operetta and opera can be distinguished on the basis of their different behaviour in some areas. However, there is substantial “crossing-over” or inconsistency in the data. Longevity of association with the art-form, and purchasing tickets to both types of productions, tended to be related to increased reliance on information sources closer to Opera Australia.