Training AAC users in user-centred design

User-centred design (UCD) with a focus on usability provides product developers with a design approach in which users are involved in every stage of the process: when gathering requirements; when evaluating alternative designs; and when evaluating interactive prototypes.The characteristics of people who use augmentative and alternative communication (AAC) make it difficult to follow a truly UCD approach, which in part may contribute to the high rejection of AAC devices. Training workshops have been delivered to introduce users and AAC professionals to the UCD process.Initial feedback indicates that they feel more empowered to evaluate systems and to engage in the design of new systems after attending the workshop.

User-centered design and evaluation of an interactive visual-haptic-auditory interface : a user study on assembly

Utilizing user-centred system design and evaluation method has become an increasingly important tool to foster better usability in the field of virtual environments (VEs). In recent years, although it is still the norm that designers and developers are concerning the technological advancement and striving for designing impressive multimodal multisensory interfaces, more and more awareness are aroused among the development team that in order to produce usable and useful interfaces, it is essential to have users in mind during design and validate a new design from users' perspective. In this paper, we describe a user study carried out to validate a newly developed haptically enabled virtual training system. By taking consideration of the complexity of individual differences on human performance, adoption and acceptance of haptic and audio-visual I/O devices, we address how well users learn, perform, adapt to and perceive object assembly training. We also explore user experience and interaction with the system, and discuss how multisensory feedback affects user performance, perception and acceptance. At last, we discuss how to better design VEs that enhance users perception, their interaction and motor activity.

The degree of usability from selected DVD menus and their navigational systems

The purpose of this research is to investigate the usability of DVD interfaces via their menus and navigation, inspired by Donald Norman who has had a pivotal role in user-centred design and usability. The paper encompasses theoretical aspects of interactivity, usability and DVD technology. A usability test was administered with the DVDs chosen. The results from the usability test were the main focus in this research. Such results were supportive of Normanrsquos claims, as participants experienced varying degrees of usability issues. Furthermore, the findings were used to develop a set of guidelines and recommendations designers could follow. If these were adhered to, it would have significantly alleviated the difficulty the participants had in interacting with the DVDs.

Towards universal accessibility : including users with a disability in the design process

While increased awareness of disability issues has resulted in the development of guidelines for developing accessible software, such guidelines do not guarantee that the end product will be optimal for users with a disability. We present an overview of a user-centred approach to the needs analysis and ultimate design of a disability aware email client (Multimail). We discuss the process we used to work with participants in developing the software and reflect on the benefits and challenges of the process.

Requirements for online teaching and learning at Deakin University : a case study

The dynamics of teaching and learning in higher education are being affected by a combination of educational, social, political and economic factors, and one of the most important changes is the extent to which Learning Management Systems (LMS) are forming the basis for online teaching and learning environments. Deakin University has just completed an extensive evaluation of learning management systems (LMS) to select an enterprise level online teaching and learning system. One of the important aspects of this process is that unlike other evaluations which focused on systems comparison, this evaluation was user-centred, taking into account teaching and learning needs to determine the LMS that would best align with those needs. This paper examines the methods and results of this collection of staff and student needs in online teaching and learning.

Platform for reliable computing on clusters using group communications

Shared clusters represent an excellent platform for the execution of parallel applications given their low price/performance ratio and the presence of cluster infrastructure in many organisations. The focus of recent research efforts are on parallelism management, transport and efficient access to resources, and making clusters easy to use. In this thesis, we examine reliable parallel computing on clusters. The aim of this research is to demonstrate the feasibility of developing an operating system facility providing transport fault tolerance using existing, enhanced and newly built operating system services for supporting parallel applications. In particular, we use existing process duplication and process migration services, and synthesise a group communications facility for use in a transparent checkpointing facility. This research is carried out using the methods of experimental computer science. To provide a foundation for the synthesis of the group communications and checkpointing facilities, we survey and review related work in both fields. For group communications, we examine the V Distributed System, the x-kernel and Psync, the ISIS Toolkit, and Horus. We identify a need for services that consider the placement of processes on computers in the cluster. For Checkpointing, we examine Manetho, KeyKOS, libckpt, and Diskless Checkpointing. We observe the use of remote computer memories for storing checkpoints, and the use of copy-on-write mechanisms to reduce the time to create a checkpoint of a process. We propose a group communications facility providing two sets of services: user-oriented services and system-oriented services. User-oriented services provide transparency and target application. System-oriented services supplement the user-oriented services for supporting other operating systems services and do not provide transparency. Additional flexibility is achieved by providing delivery and ordering semantics independently. An operating system facility providing transparent checkpointing is synthesised using coordinated checkpointing. To ensure a consistent set of checkpoints are generated by the facility, instead of blindly blocking the processes of a parallel application, only non-deterministic events are blocked. This allows the processes of the parallel application to continue execution during the checkpoint operation. Checkpoints are created by adapting process duplication mechanisms, and checkpoint data is transferred to remote computer memories and disk for storage using the mechanisms of process migration. The services of the group communications facility are used to coordinate the checkpoint operation, and to transport checkpoint data to remote computer memories and disk. Both the group communications facility and the checkpointing facility have been implemented in the GENESIS cluster operating system and provide proof-of-concept. GENESIS uses a microkernel and client-server based operating system architecture, and is demonstrated to provide an appropriate environment for the development of these facilities. We design a number of experiments to test the performance of both the group communications facility and checkpointing facility, and to provide proof-of-performance. We present our approach to testing, the challenges raised in testing the facilities, and how we overcome them. For group communications, we examine the performance of a number of delivery semantics. Good speed-ups are observed and system-oriented group communication services are shown to provide significant performance advantages over user-oriented semantics in the presence of packet loss. For checkpointing, we examine the scalability of the facility given different levels of resource usage and a variable number of computers. Low overheads are observed for checkpointing a parallel application. It is made clear by this research that the microkernel and client-server based cluster operating system provide an ideal environment for the development of a high performance group communications facility and a transparent checkpointing facility for generating a platform for reliable parallel computing on clusters.

Designing online usability strategies for multicultural Australia

The research found that multicultural societies need to acknowledge the importance of online usability as a social justice, access and equity issue. For effective usability, government public access websites need to be informed by the language and cultural needs of the diverse target groups, best realised through a user-centred design methodology. Utilising the thesis' research an accompanying website "The women of Scylla : a digital odyssey" was designed and included via the enclosed CD-ROM.

Multidimensional evaluation framework for virtual environment efficacy assessment

This research is related to the user-centred design and use of Virtual Environment (VE) training systems. A multidimensional user-centred systematic training evaluation framework that combines ideas from human-computer interaction, training, education and psychology was proposed, which contributes to better design and evaluation of VE user interfaces.

Human performance measures for interactive haptic-audio-visual interfaces

Virtual reality and simulation are becoming increasingly important in modern society and it is essential to improve our understanding of system usability and efficacy from the users’ perspective. This paper introduces a novel evaluation method designed to assess human user capability when undertaking technical and procedural training using virtual training systems. The evaluation method falls under the user-centred design and evaluation paradigm and draws on theories of cognitive, skillbased and affective learning outcomes. The method focuses on user interaction with haptic-audio-visual interfaces and the complexities related to variability in users’ performance, and the adoption and acceptance of the technologies. A large scale user study focusing on object assembly training tasks involving selecting, rotating, releasing, inserting and manipulating 3D objects was performed. The study demonstrated the advantages of the method in obtaining valuable multimodal information for accurate and comprehensive evaluation of virtual training system efficacy. The study investigated how well users learn, perform, adapt to and perceive the virtual training. The results of the study revealed valuable aspects of the design and evaluation of virtual training systems contributing to an improved understanding of more usable virtual training systems.

Optimising safety, fidelity and usability of an Intelligent Clinical Support Tool (ICST) for acute hospital care: an Australian case Study using a multi-method Delphi process

This research focuses on a major health priority for Australia by addressing existing gaps in the implementation of nursing informatics solutions in healthcare. It serves to inform the successful deployment of IT solutions designed to support patient-centered, frontline acute healthcare delivery by multidisciplinary care teams. The outcomes can guide future evaluations of the contribution of IT solutions to the efficiency, safety and quality of care delivery in acute hospital settings.

End-user control in web-based electronic services : a case study

This paper reports a case study of end-user control in delivery of Web-based electronic services. The case study concentrates the adoption of a Web-based electronic system being implemented in processing student’s admission applications on a Web site. The end-user’s control interface provides information on the detail existing in the Web-based electronic service. This insight into end-user synthesis in developing effective control in Web service environment relates to ease of use in doing the task. To assume the leverage of end-user control strictly on the basis of the Web service usage would limit the purpose of understanding. Rather it is suggested that it would be better to develop an approach to study the end-user ease of use interface in doing the task with the user’s perception towards Web-based interactivity.

User mobility prediction in hybrid and ad hoc wireless networks

Next Generation Networks will employ hybrid network architectures using both cellular and ad hoc networking concepts. The vision of real-time
multimedia services requires that mobility management be addressed in a proactive manner. If the user movements can be predicted accurately in a
hybrid network environment then handoff/cluster change, resource reservation and context transfer procedures can be efficiently completed as required by node mobility. In this work we propose a sectorized ad hoc mobility prediction scheme for cluster change prediction. Simulation study of the scheme shows it to be efficient in terms of prediction accuracy and prediction related control overhead despite randomness in user movement.

Toward highly available, self-healing, adaptable, grid-like and user friendly nondedicated clusters

The human body was used to illustrate an Autonomic Computing system that possesses self-knowledge, self-configuration, self-optimization, self-healing, and self-protection, knowledge of its environment and user friendliness properties. Autonomic Computing was identified by IBM as one of the Grand Challenges. Many researchers and research groups have responded positively to the challenge by initiating research around one or two of the characteristics
identified by IBM as the requirements for Autonomic Computing. One of the areas that could benefit from the comprehensive approach created by the Autonomic Computing vision is parallel processing on nondedicated clusters. This paper shows a general design of services and initial implementation of a system that moves parallel processing on clusters to the computing mainstream using the Autonomic Computing vision.