Digitalisering av Universitetsservice kvalitetsstyrning genom programmet AutoFlowChart

Universitetsservice US-AB är ett tryckeri som specialiserat sig på akademiska trycksaker såsom avhandlingar, visitkort samt studentlitteratur.Sedan en tid tillbaka har företaget arbetat mot ISO 9001 standarden. De dokument som styr standarden har hittills förvarats i pärmar på de lokala kontoren. Detta har visat sig vara ineffektivt då det är lätt hänt att pärmarna bara blir stående och de anställda på grund av det inte hålls uppdaterade.Syftet med detta examensarbete är att göra dessa dokument mer användarvänliga genom programmet AutoFlowChart från Netforms. Arbetet resulterade i en HTML-sida som Universitetsservice US-AB kan använda i sitt intranät, vilket gör att medarbetarna får snabb och lätt åtkomst till alla dokument. Detta medför även att när dokumentationen uppdateras på intranätet får samtliga fyra kontor direkt åtkomst till uppdatering.Dokumenten skulle även utformas så att de blir mer lättlästa och får ett trevligare utseende. En fördjupning gjordes därförinom kvalitetsstyrning för att få en förståelse över hur dokumenten bör hanteras och utformas.

En förstudie till kvalitetsutveckling på GD-tryck

The print- and mailroom at Gefle Dagblad (GD-tyck) is handling an increasing amount of commercial jobsalong with the newspaper production. Investments have above all been done in the mailroom to be able tooffer commercial costumers a higher degree of finishing and there are plans to expand further in the commercialmarket. GD-tryck is of the opinion that they need to secure the quality of their production to be ableto do such expansion, which is the reason why a quality system of some kind may be appropriate. Howeverthere are no plans to certify such a quality system according to ISO 9001:2000.In this exam report the present methods of working have been analysed from a quality perspective.Suggestions on how GD-tryck should be working with quality development is presented in the fields whereshortage of quality has been discovered. The suggestions taken together do not form a quality system butcan be looked at as ideas of approach to quality fields that have to be developed if a working quality systemshall be accomplished.Many of the quality fields that have been discussed do not have anything to do with technical qualitydirectly but are in some degree requirements for a working quality system. It also feels urgent to illustratethese fields in this exam report when most people at GD seems to place quality as identical with technicalquality. Technical quality is also a quality field where GD-tryck has few concrete problems today and theyalready produce printed matters of a high quality. Afact that might make it difficult to adopt a quality systemas the benefits of such a system is not obvious.

Optiska egenskapers påverkanav möjligheten att trycka eftermålvärden i ISO 12647-2.

This thesis investigates how the optical properties of paperboard influences printing with targets in ISO 12647-2. The targets for optical properties in ISO 12647-2 are defined for paperboard without optical brightening agents and fluorescent brightening agents wich makes it difficult to reach the targets when printing paperboard containing these agents.Seven different types of paperboard, some with and some without the agents, have been printed and instrumentally andvisually measured to see if there is any deviation from the standard targets and if it shows visually.The result shows that paperboard containing optical brightening agents and fluorescent brightening agents can print with targets in ISO 12647-2 but in many measurments the difference between the types of paperboard were to small to assess. The differences between the types of paperboard in the instrumental measurements did not fully correspond with the waythe panel appraised them visually.

La noción de lo esencial en la enseñanza de lenguas modernas según los profesores. : Entrevistas con cinco profesores sobre la norma "Todo lo esencial de la enseñanza debe realizarse en la lengua meta" de Gy11.

La tesina investiga cómo cinco profesores interpretan la norma de Gy11 que indica que todo lo esencial de la enseñanza de lenguas modernas debe realizarse en la lengua meta. Las entrevistas semiestructuradas indican que los profesores interpretan la norma de maneras parecidas, es decir, que los profesores deben usar la lengua meta lo máximo posible en la enseñanza. La mayoría de los profesores están de acuerdo con la norma, sin embargo, tienen varias críticas contra Skolverket y la formulación de la norma. Ninguno de los profesores ha cambiado su uso de la lengua meta en el aula debido a la norma.