Plattform för intern marknadsinformation, Banverkets Marknadsavdelning

Detta examensarbete är genomfört på uppdrag av kundansvariga på Banverkets Marknadsavdelning. Avdelningen ansvarar bland annat för samordning av marknadskontakter och avtalssystem rörande bannätets trafikering. Arbetet syftar till att utreda och beskriva det optimala sättet för kundansvariga för kundsegmentet Järnvägsföretag, att nå ut med intern kundrelaterad information. Förutom en grundlig förstudie av den nuvarande arbetsrutinen genomfördes även jämförelser med liknande rutiner hos fem andra stora organisationer. Idéer från dessa organisationer har anpassats till Banverkets egna förutsättningar och de identifierade behoven.Utredningens resultat är tio förbättringsförslag som syftar till att stärka serviceinriktningen, stärka kundansvarigas roll internt samt att skapa en helhetssyn på kunden. En viktig uppgift är att visa kundnyttan av Banverkets handlande och hur kundansvariga samarbetar med kunderna för att öka järnvägstrafiken. I förlängningen förväntas åtgärderna effektivisera organisationen och motivera medarbetare att göra ett bra jobb. För att åstadkomma resultat och hålla informationsarbetet levande är det viktigt att vara tydlig i sitt budskap, sprida rätt och tillräcklig intern marknadsinformation samt att skapa fasta rutiner.

Barns strategier och ekonomisk utsatthet : knappa resurser som utgångspunkt för en förhandling av positionerna i familjen

Economic hardship and children’s strategies – scarce resources as a starting point for negotiating family positions The aim of this article is to discuss how children and adolescents experience everyday life in economic hardship and how a negotiation of the family positions can be linked to these experiences. The article takes its theoretical starting point in childhood sociology, and is based on an interview study involving 17 children between the ages of 6–18 in families living on or below the limit for receiving welfare benefits. The purpose of these interviews is to explore how these children experience economic hardship at home and among friends, focusing their own strategies and agency. I argue that the financial situation in these families do indeed challenge the way that the child position is traditionally understood, which also has implications for the children’s identity work. Including children as participants in research therefore becomes crucial in order to fully understand the ramifications of child poverty. 

The relative perceptual weight of two Swedish prosodic contrasts

Abstract. In addition to 9 vowel and 18 consonant phonemes, Swedish has three prosodic phonemic contrasts: word stress, quantity and tonal word accent. There are also examples of distinctive phrase or sentence stress, where a verb can be followed by either an unstressed preposition or a stressed particle. This study focuses on word level and more specifically on word stress and tonal word accent in disyllabic words. When making curriculums for second language learners, teachers are helped by knowing which phonetic or phonological features are more or less crucial for the intelligibility of speech and there are some structural and anecdotal evidence that word stress should play a more important role for intelligibility of Swedish, than the tonal word accent. The Swedish word stress is about prominence contrasts between syllables, mainly signaled by syllable duration, while the tonal word accent is signaled mainly by pitch contour. The word stress contrast, as in armen [´arːmən] ‘the arm’ - armén [ar´meːn] ‘the army’, the first word trochaic and the second iambic, is present in all regional varieties of Swedish, and realized with roughly the same acoustic cues, while the tonal word accent, as in anden [´anːdən] ‘the duck’ - anden [`anːdən] ‘the spirit’ is absent in some dialects (as well as in singing), and also signaled with a variety of tonal patterns depending on region. The present study aims at comparing the respective perceptual weight of the two mentioned contrasts. Two lexical decision tests were carried out where in total 34 native Swedish listeners should decide whether a stimulus was a real word or a non-word. Real words of all mentioned categories were mixed with nonsense words and words that were mispronounced with opposite stress pattern or opposite tonal word accent category. The results show that distorted word stress caused more non-word judgments and more loss, than distorted word accent. Our conclusion is that intelligibility of Swedish is more sensitive to distorted word stress pattern than to distorted tonal word accent pattern. This is in compliance with the structural arguments presented above, and also with our own intuition.

Effects of computer reminders on complications of peripheral venous catheters and nurses' adherence to a guideline in paediatric care : a cluster randomised study

BACKGROUND: Reminder systems in electronic patient records (EPR) have proven to affect both health care professionals' behaviour and patient outcomes. The aim of this cluster randomised trial was to investigate the effects of implementing a clinical practice guideline (CPG) for peripheral venous catheters (PVCs) in paediatric care in the format of reminders integrated in the EPRs, on PVC-related complications, and on registered nurses' (RNs') self-reported adherence to the guideline. An additional aim was to study the relationship between contextual factors and the outcomes of the intervention. METHODS: The study involved 12 inpatient units at a paediatric university hospital. The reminders included choice of PVC, hygiene, maintenance, and daily inspection of PVC site. Primary outcome was documented signs and symptoms of PVC-related complications at removal, retrieved from the EPR. Secondary outcome was RNs' adherence to a PVC guideline, collected through a questionnaire that also included RNs' perceived work context, as measured by the Alberta Context Tool. Units were allocated into two strata, based on occurrence of PVCs. A blinded simple draw of lots from each stratum randomised six units to the control and intervention groups, respectively. Units were not blinded. The intervention group included 626 PVCs at baseline and 618 post-intervention and the control group 724 PVCs at baseline and 674 post-intervention. RNs included at baseline were 212 (65.4 %) and 208 (71.5 %) post-intervention. RESULTS: No significant effect was found for the computer reminders on PVC-related complications nor on RNs' adherence to the guideline recommendations. The complication rate at baseline and post-intervention was 40.6 % (95 % confidence interval (CI) 36.7-44.5) and 41.9 % (95 % CI 38.0-45.8), for the intervention group and 40.3 % (95 % CI 36.8-44.0) and 46.9 % (95 % CI 43.1-50.7) for the control. In general, RNs' self-rated work context varied from moderately low to moderately high, indicating that conditions for a successful implementation to occur were less optimal. CONCLUSIONS: The reminders might have benefitted from being accompanied by a tailored intervention that targeted specific barriers, such as the low frequency of recorded reasons for removal, the low adherence to daily inspection of PVC sites, and the lack of regular feedback to the RNs. TRIAL REGISTRATION: Current Controlled Trials ISRCTN44819426.