Stakeholder-defined corporate responsibility for a pre-credit-crunch financial service company: lessons for how good reputations are won and lost

This paper presents a study that identifies a stakeholder-defined concept of Corporate Responsibility (CR) in the context of a UK financial service organisation in the immediate pre-credit crunch era. From qualitative analysis of interviews and focus groups with employees and customers, we identify, in a wide-ranging stakeholder-defined concept of CR, six themes that together imply two necessary conditions for a firm to be regarded as responsible— both corporate actions and character must be consonant with CR. This provides both empirical support for a notable, recent theoretical contribution by Godfrey (in Acad Manag Rev 30:777–798, 2005) and novel lessons for reputation management practice.

Le calunnie etniche nella lingua italiana

“Le calunnie etniche nella lingua italiana” (“Ethnic slurs in the Italian language”) is a very long chapter (c. 35.000 words) included in the second volume (pp. 513-587) of the multi-volume La cultura italiana, published by UTET in 2009-2010. (http://cultura.utet.it/cultura/catalogo/details.jsp?id=2076). La cultura italiana is an innovative multidisciplinary 12 volume (8.000 pages) work directed by the internationally acclaimed scientist Luigi Cavalli Sforza (http://en.wikipedia.org/wiki/Luigi_Luca_Cavalli-Sforza); each volume has been coordinated and edited by a very prominent Italian scholar, and every contribution has been written by academics with national and international reputations. The second volume of La cultura italiana has been coordinated by Professor Gian Luigi Beccaria, and is entirely devoted to language (“Lingue e linguaggi”). “Le calunnie etniche” brings together, for the first time in Italy, methodological issues and case studies on ethnic slurs in Italian and Italian dialects, and it particularly sheds new light on the semantic field of zingaro (gypsy), highlighting both the historical construction of the label, through the analysis of a huge amount of sources, and its social and political implication.

'Doctor, Doctor...' entrepreneurial diagnosis and market making

Doctor-patient jokes are universally popular because of the information asymmetries within the diagnostic relationship. We contend that entrepreneurial diagnosis is present in markets where consumers are unable to diagnose their own problems and, instead, may rely on the entrepreneur to diagnose them. Entrepreneurial diagnosis is a cognitive skill possessed by the entrepreneur. It is an identifiable subset of entrepreneurial judgment and can be modeled – which we attempt to do. In order to overcome the information asymmetries and exploit opportunities, we suggest that entrepreneurs must invest in market making innovations (as distinct from product innovations) such as trustworthy reputations. The diagnostic entrepreneur described in this paper represents a creative response to difficult diagnostic problems and helps to explain the success of many firms whose products are not particularly innovative but which are perceived as offering high standards of service. These firms are trusted not only for their truthfulness about the quality of their product, but for their honesty, confidentiality and understanding in helping customers identify the most appropriate product to their needs.