Biblioteca Digital

68 resultados para Customer Focus

Customer-Driven Development for Rapid Production of Assessment Learning Objects

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The differential role of trust and distrust in building relationships with favourable and unfavourable customer groups

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A framework for e-service customer trust- an integrated research model based on multi-theoretical view

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Down but not out: why new development models will have to focus on reformulating public policy aims

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Segmentation and customer insight in contemporary services marketing practice: why grouping customers is no longer enough

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Current topics and prospects for international human resource management: focus on the influence of the recent recession

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Safeguarding customer information: the role of staff

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Using qualitative repertory grid techniques to explore perceptions of business-to-business online customer experience

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Profiles in context: analysis of the development of a customer loyalty programme and a risk scoring practice

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Exploring notions of ideal customer experience in online business-to-business environments: a USA / European comparison

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A conceptual framework of frontline employees management in outsourced customer service operations

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Risk, persistance and focus: a lifecycle of the entrepreneur

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A corpus perspective on the lexis of lecutres with a focus on economics lectures

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Points of focus and position: intertextual reference in PhD theses

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Creating and using customer insight: 12 rules of best practice

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