Data collection in Internet environment in social representations studies

The present study aimed at comparing social representations structures concerning data collection procedures: through internet forms, diffused in the WWW, and through conventional paper and pencil questionnaire methods. overall 893 individuals participated in the research, 58% of whom were female. A total of 217 questionnaires about the social representation on football (soccer) and 218 about the representation on aging were answered by Brazilian university students in classrooms. Electronic versions of the same instrument were diffused through an internet forum linked to the same university. There were 238 answers for the football questionnaire and 230 for the aging one. The instrument asked participants to indicate five words or expressions related to one of the social objects. Sample characteristics and structural analyses were carried out separately for the two data collection procedures. data indicated that internet-based research allows for higher sample diversity, but it is essential to guarantee the adoption of measures that can select only desired participants. Results also pointed out the need to take into account the nature of the social object to be investigated through internet research on representations, seeking to avoid self-selection effects, which can bias results, as it seems to have happened with the football social object.

Continuous improvement programs as processes for organizational learning: a case study of a company in the food products industry

This article intends to show the relationships between quality practices and the process of organizational learning. When we look at the literature about programs of continuous improvement we see that theoreticians consider that the process of organizational learning is a superior stage in the quality culture adopted by companies. To investigate this possibility, we put together a series of indicators taken from classic authors who have written about organizational learning. Adopting a multiple methodology, we applied these indicators to two plants belonging to the Nestlé food product company which have introduced continuous improvement programs over the last two years.