Classificació i reconeixement de vídeo

El principal objectiu d’aquest projecte és aconseguir classificar diferents vídeos d’esports segons la seva categoria. Els cercadors de text creen un vocabulari segons el significat de les diferents paraules per tal de poder identificar un document. En aquest projecte es va fer el mateix però mitjançant paraules visuals. Per exemple, es van intentar englobar com a una única paraula les diferents rodes que apareixien en els cotxes de rally. A partir de la freqüència amb què apareixien les paraules dels diferents grups dins d’una imatge vàrem crear histogrames de vocabulari que ens permetien tenir una descripció de la imatge. Per classificar un vídeo es van utilitzar els histogrames que descrivien els seus fotogrames. Com que cada histograma es podia considerar un vector de valors enters vàrem optar per utilitzar una màquina classificadora de vectors: una Support vector machine o SVM

Application of the european customer satisfaction index to postal services. Structural equation models versus partial least squars

Customer satisfaction and retention are key issues for organizations in today’s competitive market place. As such, much research and revenue has been invested in developing accurate ways of assessing consumer satisfaction at both the macro (national) and micro (organizational) level, facilitating comparisons in performance both within and between industries. Since the instigation of the national customer satisfaction indices (CSI), partial least squares (PLS) has been used to estimate the CSI models in preference to structural equation models (SEM) because they do not rely on strict assumptions about the data. However, this choice was based upon some misconceptions about the use of SEM’s and does not take into consideration more recent advances in SEM, including estimation methods that are robust to non-normality and missing data. In this paper, both SEM and PLS approaches were compared by evaluating perceptions of the Isle of Man Post Office Products and Customer service using a CSI format. The new robust SEM procedures were found to be advantageous over PLS. Product quality was found to be the only driver of customer satisfaction, while image and satisfaction were the only predictors of loyalty, thus arguing for the specificity of postal services