3 resultados para Eggert Ólafsson, 1726-1768.
em Universitat de Girona, Spain
Resumo:
Ressenya del llibre de Rosa Congost “Notes de societat”, interessant aportació al coneixement de les millors famílies de La Selva entre 1768 i 1862, entenent com a millors famílies les més benestants o amb major poder econòmic. L’estudi es fa a partir bàsicament de l’anàlisi sistemàtica de les dades del Registre d’Hipoteques
Resumo:
Anàlisi territorial del litoral català mitjançant una sèrie de variables tractades amb sistemes d’informació geogràfica (recurs eòlic, perfil batimètric, zones incloses en Xarxa Natura 2000, subestacions elèctriques vora la costa) per tal de localitzar les zones òptimes d’implantació d’un parc eòlic marí
Resumo:
In this article, the results of a modified SERVQUAL questionnaire (Parasuraman et al., 1991) are reported. The modifications consisted in substituting questionnaire items particularly suited to a specific service (banking) and context (county of Girona, Spain) for the original rather general and abstract items. These modifications led to more interpretable factors which accounted for a higher percentage of item variance. The data were submitted to various structural equation models which made it possible to conclude that the questionnaire contains items with a high measurement quality with respect to five identified dimensions of service quality which differ from those specified by Parasuraman et al. And are specific to the banking service. The two dimensions relating to the behaviour of employees have the greatest predictive power on overall quality and satisfaction ratings, which enables managers to use a low-cost reduced version of the questionnaire to monitor quality on a regular basis. It was also found that satisfaction and overall quality were perfectly correlated thus showing that customers do not perceive these concepts as being distinct
