Organizational excellence through quality governance

This paper provides an overview of an Enterprise Engineering method called IEM (Integrated Enterprise Modeling) and it describes the usage of SIX SIGMA approach for performance measurement of an enterprise. Based on these two instruments a methodology including procedure and tools is developed, which allows enterprises to define their adequate quality criteria for performance, to measure performance and quality and to derive reasonable actions to take for optimization. Determination of adequate quality and performance criteria and reasonable measures for the enterprise organization means “Quality Governance”.

Visibility and Voice for Union Women

A new collection of Case studies about gender and trade unions in nine countries, ranging from Turkey to India, Brazil to Africa, the Philippines and New Zealand. Researched and written by insider/outsider union activists and officers, the book is the culmination of five years of collaborative research by the Global Labour University Gender and Trade Unions Research Group.