Cumulative Approach to Customer Satisfaction with Respect to Compact Segment Car Users

Earlier studies on measurement of customer satisfaction are based on either transaction specific or overall approaches. The transaction specific approach evaluates customer satisfaction with single components in the whole purchase process but the overall satisfaction was based on all the encounters or experiences to the customer throughout the purchase process. Consumers will comment on particular events of their purchase process when asked about transaction-specific satisfaction and they will comment their overall impression and general experiences in overall satisfaction (Bitner & Hubbert 1994) Through a critical review on the literature, it has been identified a new approaches to customer satisfaction, say, cumulative approaches that can be more useful than overall and transaction specific approaches for strategic decision making (Fornell et al 1996). The cumulative approach to customer satisfaction doesn’t study earlier due to the difficulty in operationalization of the concept. But the influencers of customer satisfaction are context specific and the prevailing models doesn’t give the sources of variations in the satisfaction, the importance of cumulative approaches to customer satisfaction has emerges that lights to a new research. The current study has focused to explore the influencers of overall customer satisfaction to form individual elements that can be used to identify the cumulative customer satisfaction.

A study on semigroup action on fuzzy subsets, inverse fuzzy automata and related topics

This thesis comprises five chapters including the introductory chapter. This includes a brief introduction and basic definitions of fuzzy set theory and its applications, semigroup action on sets, finite semigroup theory, its application in automata theory along with references which are used in this thesis. In the second chapter we defined an S-fuzzy subset of X with the extension of the notion of semigroup action of S on X to semigroup action of S on to a fuzzy subset of X using Zadeh's maximal extension principal and proved some results based on this. We also defined an S-fuzzy morphism between two S-fuzzy subsets of X and they together form a category S FSETX. Some general properties and special objects in this category are studied and finally proved that S SET and S FSET are categorically equivalent. Further we tried to generalize this concept to the action of a fuzzy semigroup on fuzzy subsets. As an application, using the above idea, we convert a _nite state automaton to a finite fuzzy state automaton. A classical automata determine whether a word is accepted by the automaton where as a _nite fuzzy state automaton determine the degree of acceptance of the word by the automaton. 1.5. Summary of the Thesis 17 In the third chapter we de_ne regular and inverse fuzzy automata, its construction, and prove that the corresponding transition monoids are regular and inverse monoids respectively. The languages accepted by an inverse fuzzy automata is an inverse fuzzy language and we give a characterization of an inverse fuzzy language. We study some of its algebraic properties and prove that the collection IFL on an alphabet does not form a variety since it is not closed under inverse homomorphic images. We also prove some results based on the fact that a semigroup is inverse if and only if idempotents commute and every L-class or R-class contains a unique idempotent. Fourth chapter includes a study of the structure of the automorphism group of a deterministic faithful inverse fuzzy automaton and prove that it is equal to a subgroup of the inverse monoid of all one-one partial fuzzy transformations on the state set. In the fifth chapter we define min-weighted and max-weighted power automata study some of its algebraic properties and prove that a fuzzy automaton and the fuzzy power automata associated with it have the same transition monoids. The thesis ends with a conclusion of the work done and the scope of further study.

Design and Development of Compact Chipless RFID Tags with High Data Encoding Capacity

The main objective of this thesis is to develop a compact chipless RFID tag with high data encoding capacity. The design and development of chipless RFID tag based on multiresonator and multiscatterer methods are presented first. An RFID tag using using SIR capable of 79bits is proposed. The thesis also deals with some of the properties of SIR like harmonic separation, independent control on resonant modes and the capability to change the electrical length. A chipless RFID reader working in a frequency band of 2.36GHz to 2.54GHz has been designed to show the feasibility of the RFID system. For a practical system, a new approach based on UWB Impulse Radar (UWB IR) technology is employed and the decoding methods from noisy backscattered signal are successfully demonstrated. The thesis also proposes a simple calibration procedure, which is able to decode the backscattered signal up to a distance of 80cm with 1mW output power.

Investigations on Metamaterial Based Spiral Inductors for Compact Microwave Devices

Division of Electronics Engineering