Management Material: Understanding the Contradictory Perspectives of Lower Level Managers in a Canadian Call Centre

Call centres have emerged during a time of rapid technological change and represent a form of ready employment for those seeking to replace or supplement "traditional" forms of employment. Call centre work is considered characteristic of the kinds of service work available in the new economy. This paper examines the experiences and practices of lower level managers in a call centre in southern Ontario. Findings are based on analysis of semi-structured interviews. The findings suggest that lower level managers resolve the contradictory social space they occupy by aligning themselves primarily with more powerful executives, in part because they know this might lead to increased job security. The implications of this trend for building a strong labour movement capable of combating neoliberal discourses regarding the need for work restructuring are discussed.

Application of thermal ion-molecule reactions in tackling spectroscopic inferences in inductively coupled plasma mass spectrometry

Part I: Ultra-trace determination of vanadium in lake sediments: a performance comparison using O2, N20, and NH3 as reaction gases in ICP-DRC-MS Thermal ion-molecule reactions, targeting removal of specific spectroscopic interference problems, have become a powerful tool for method development in quadrupole based inductively coupled plasma mass spectrometry (ICP-MS) applications. A study was conducted to develop an accurate method for the determination of vanadium in lake sediment samples by ICP-MS, coupled with a dynamic reaction cell (DRC), using two differenvchemical resolution strategies: a) direct removal of interfering C10+ and b) vanadium oxidation to VO+. The performance of three reaction gases that are suitable for handling vanadium interference in the dynamic reaction cell was systematically studied and evaluated: ammonia for C10+ removal and oxygen and nitrous oxide for oxidation. Although it was able to produce comparable results for vanadium to those using oxygen and nitrous oxide, NH3 did not completely eliminate a matrix effect, caused by the presence of chloride, and required large scale dilutions (and a concomitant increase in variance) when the sample and/or the digestion medium contained large amounts of chloride. Among the three candidate reaction gases at their optimized Eonditions, creation of VO+ with oxygen gas delivered the best analyte sensitivity and the lowest detection limit (2.7 ng L-1). Vanadium results obtained from fourteen lake sediment samples and a certified reference material (CRM031-040-1), using two different analytelinterference separation strategies, suggested that the vanadium mono-oxidation offers advantageous performance over the conventional method using NH3 for ultra-trace vanadium determination by ICP-DRC-MS and can be readily employed in relevant environmental chemistry applications that deal with ultra-trace contaminants.Part II: Validation of a modified oxidation approach for the quantification of total arsenic and selenium in complex environmental matrices Spectroscopic interference problems of arsenic and selenium in ICP-MS practices were investigated in detail. Preliminary literature review suggested that oxygen could serve as an effective candidate reaction gas for analysis of the two elements in dynamic reaction cell coupled ICP-MS. An accurate method was developed for the determination of As and Se in complex environmental samples, based on a series of modifications on an oxidation approach for As and Se previously reported. Rhodium was used as internal standard in this study to help minimize non-spectral interferences such as instrumental drift. Using an oxygen gas flow slightly higher than 0.5 mL min-I, arsenic is converted to 75 AS160+ ion in an efficient manner whereas a potentially interfering ion, 91Zr+, is completely removed. Instead of using the most abundant Se isotope, 80Se, selenium was determined by a second most abundant isotope, 78Se, in the form of 78Se160. Upon careful selection of oxygen gas flow rate and optimization ofRPq value, previous isobaric threats caused by Zr and Mo were reduced to background levels whereas another potential atomic isobar, 96Ru+, became completely harmless to the new selenium analyte. The new method underwent a strict validation procedure where the recovery of a suitable certified reference material was examined and the obtained sample data were compared with those produced by a credible external laboratory who analyzed the same set of samples using a standardized HG-ICP-AES method. The validation results were satisfactory. The resultant limits of detection for arsenic and selenium were 5 ng L-1 and 60 ng L-1, respectively.

Care and Preservation of Artillery Material, 1917

A manual instructing on the "Care and Preservation of Artillery Material" from the Field Artillery School of Instruction (Saumur). The name of Arthur A. Schmon is handwritten across the front cover.

Automatic Preparation of ETD Material from the Internet Archive for the DSpace Repository Platform

A big challenge associated with getting an institutional repository off the ground is getting content into it. This article will look at how to use digitization services at the Internet Archive alongside software utilities that the author developed to automate the harvesting of scanned dissertations and associated Dublin Core XML files to create an ETD Portal using the DSpace platform. The end result is a metadata-rich, full-text collection of theses that can be constructed for little out of pocket cost.

Livestock Behavior as Related to Handling Facilities Design

This article is from the International Journal for the Study of Animal Problems, Vol. 1, No. 1, 1980. The article focuses on the "behavior of different species of livestock as well as different breeds" to aid with the design of handling facilities.

Serpentine Cattle Chute Gives Handling Advantages

The article discusses the efficiency of a curved chute as opposed to a straight chute when leading cattle into a conveyor restrainer. The article was published in The National Provisioner in 1984.

Assessment of Stress During Handling and Transport

The article focuses on assessing the stress levels of animals when transported and handled. The paper was presented at a symposium titled Effects of Stress in Farm Animals at the American Society of Animal Science 87th annual meeting, July 1995.

Livestock Handling Guide

The contents of the pamphlet include: Handling Stress, Understanding Animal Psychology, Handling Facility Design Tips, Bruise Losses By Species, Preventing Bruises, Loading Chute Recommendations.

Progress and Challenges in Animal Handling and Slaughter in the U.S.

The article discusses the McDonald's Corporation audit and the ways to improve the handling of livestock on the way to slaughter.

Safe Handling of Large Animals

The article discusses improving welfare by reducing fear by studying: Animal Sensory Perception, Animal Behavior Patterns, Animal Habituation and Temperament, Effects of Previous Handling, Training Animals, Training Time and Temperament, Genetic Effects on Handling, Handling of escaped Animals, Facilities, Aggression in Grazing Animals, Inherent Danger of Large Animals, Cattle and Car Accidents.

Designing Meat Packing Plant Handling Facilities for Cattle and Hogs

The focus is on design, more specifically, "animal handling facilities which are labor saving and reduce bruise losses". The article studies: Unloading Chutes, Stockyard Design, Hog Plant Stockyard, General Purpose Small Stockyard, Beef Stockyard, Cattle Crowding Pens, Hog Crowding Pens, Slopes in Chutes and Crowding Pens, Single File Chutes General Recommendations, Single File Chutes for Cattle, Slaughter Restrainers,

Reduce Stress of Handling to Improve Productivity of Livestock

The article focuses on stress factors, which include: Genetic Background, Individual Differences, Past Experiences. The conclusion of the article states "reducing handling stress of animals will improve their weight gain, reproductive performance, and ability to resist disease".

Livestock Handling Needs Improvement

The article discusses problems with the handling of livestock and the conclusion of the article states "rough handling of livestock is not only inhumane, but can cause excessive losses due to sickness and slower growth...careful handling of livestock in all phases of production is prerequisite to a profitable business".

Double Rail Restrainer for Handling Beef Cattle

The summary of the article reads "A new double rail conveyor restrainer for handling cattle at the slaughter plant is described. It has improved safety and ergonomics compared to the V restrainer conveyor it replaces. Cattle ride astride a moving conveyor. This design could also be adapted for veterinary work."