Management Material: Understanding the Contradictory Perspectives of Lower Level Managers in a Canadian Call Centre

Call centres have emerged during a time of rapid technological change and represent a form of ready employment for those seeking to replace or supplement "traditional" forms of employment. Call centre work is considered characteristic of the kinds of service work available in the new economy. This paper examines the experiences and practices of lower level managers in a call centre in southern Ontario. Findings are based on analysis of semi-structured interviews. The findings suggest that lower level managers resolve the contradictory social space they occupy by aligning themselves primarily with more powerful executives, in part because they know this might lead to increased job security. The implications of this trend for building a strong labour movement capable of combating neoliberal discourses regarding the need for work restructuring are discussed.

Morris Norman collection, 1863-1971, n.d.

Morris Norman is a chartered accountant and partner at Norman, Goldberg & Co. LLP, an accounting firm in Toronto. He is an avid collector of Canadiana and generously donates much of the material he acquires to various Archives.

Care and Preservation of Artillery Material, 1917

A manual instructing on the "Care and Preservation of Artillery Material" from the Field Artillery School of Instruction (Saumur). The name of Arthur A. Schmon is handwritten across the front cover.

Automatic Preparation of ETD Material from the Internet Archive for the DSpace Repository Platform

A big challenge associated with getting an institutional repository off the ground is getting content into it. This article will look at how to use digitization services at the Internet Archive alongside software utilities that the author developed to automate the harvesting of scanned dissertations and associated Dublin Core XML files to create an ETD Portal using the DSpace platform. The end result is a metadata-rich, full-text collection of theses that can be constructed for little out of pocket cost.

Memorandum of material furnished for superstructure on the line of the Port Dalhousie Thorold Railway by contract

Memorandum of material furnished for superstructure on the line of the Port Dalhousie Thorold Railway by contract. This document includes: Bills of timber, memorandums of planking, fencing, ties, track laying, masonry and bolts and spikes. There are also diagrams of culverts. One of the pages is loose and the outer pages are somewhat discoloured (32 pages, handwritten and bound with ribbon, n.d.

Letter to S.D. Woodruff from J. Amsden, acting collector, Dunnville

Letter to S.D. Woodruff from J. Amsden, acting collector, Dunnville. He explains that they have never had any “up” freight at that office and therefore he omitted the “up” column altogether, Jan. 24, 1862.

Letter to S.D. Woodruff from William Turner, collector at Port Maitland

Letter to S.D. Woodruff from William Turner, collector at Port Maitland. He is submitting the returns for the years 1859-1861.This is accompanied by an envelope, Jan. 28, 1862.

Letter to S.D. Woodruff from William Turner, collector at Port Maitland

Letter to S.D. Woodruff from William Turner, collector at Port Maitland. This letter notes the enclosure of the yearly returns of 1857 and 1858, Feb. 5, 1862.