Human Resource Training and National Sport Organization Managers: Examining the Impact of Training on Individual and Organizational Performance

Within sport, a tremendous amount of effort is committed to the on-the-field performance of athletes and coaches, neglecting the off-the-field performance and development of sport managers. This study examines the impact of human resource training on the performance of five Canadian national sport organizations (NSO) and their managers (N=22). Data were collected on three outcome variables (learning, individual performance, organizational performance) and three mediating variables (motivation to transfer, training design, organizational climate) at three time measures (pre-training, post-training1, post-training2). Results indicate that training improves the learning and individual performance of sport managers, as well as the organizational performance of NSOs. Varying relationships were found at each of the three time measures, demonstrating that a progression to training-related performance change exists, while providing support for three levels of analysis (individual, organizational, systemic). Implications and future research directions are discussed and highlight the need for on-going training opportunities for Canadian sport managers.

Management Material: Understanding the Contradictory Perspectives of Lower Level Managers in a Canadian Call Centre

Call centres have emerged during a time of rapid technological change and represent a form of ready employment for those seeking to replace or supplement "traditional" forms of employment. Call centre work is considered characteristic of the kinds of service work available in the new economy. This paper examines the experiences and practices of lower level managers in a call centre in southern Ontario. Findings are based on analysis of semi-structured interviews. The findings suggest that lower level managers resolve the contradictory social space they occupy by aligning themselves primarily with more powerful executives, in part because they know this might lead to increased job security. The implications of this trend for building a strong labour movement capable of combating neoliberal discourses regarding the need for work restructuring are discussed.

J. Steele Residence and Store - Vignette

A vignette of the J. Steele residence and store located in Ridgeville, Pelham.

Advertisement Star Music Store

An advertisement for Star Music Store, established 1869. The advertisement describes the services offered and the brands sold.

Photograph - Baie Comeau, Paper Store House Construction

A photograph at Baie Comeau with the caption "Cement hoist at work on paper store house construction".

Buffalo Liquor Store

A photograph of two men standing behind the counter of a liquor store. The reverse of the photo has a handwritten description that reads "Buffalo Liquor Store 1900-1920".

Map of the Welland Canal including the store house and waste weir no.1

Map of the Welland Canal including the store house and waste weir no.1, n.d.

Map of the Welland Canal including the store house and waste weir no.1 drawn by Shamus A. Begly

Map of the Welland Canal including the store house and waste weir no.1 drawn by Shamus A. Begly of Public Works, n.d.

Receipt from W.H. Eckhardt, Star Music Store, St. Catharines for rent of machine

Receipt from W.H. Eckhardt, Star Music Store, St. Catharines for rent of machine, Feb. 1, 1888.