Biblioteca Digital

170 resultados para customer observation

Process innovation in reverse logistics : Remodeling of customer returns process in pharmaceutical wholesale sector

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Strategically digitizing the customer interaction process in hospitality industry : case: Holiday resort Järvisydän

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Should customer voice be heard? : The acquisition and significance of customer information in new sports product development

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Starting collaboration in supply chain with a telecom market customer in Russia

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Customer retention in acquisitions : Case: A bulk liquid distribution company

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Customer satisfaction in business-to-business relationships : a value creation perspective, case: Oras Ltd

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Customer relationship management in energy business

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Customer support in the Internet

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Developing customer-responsiveness of outbound supply chain : Atria Group Plc in St. Petersburg and Leningrad Oblast - customer interview analysis.

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Managing customer relationships in industrial context: customer analysis and strategic customer plan : Case Andritz Pulp and Paper Business Area

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Customer value and customer involvement in value co-creation : perspective of knowledge-intensive SMEs

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Importance of customer support in achieving higher customer satisfaction in a business-to-business relationship : case: Veho Group Oy Ab

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Customer satisfaction in web-based support : a quantitative online survey

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Electronic customer relationship management : Business needs analysis for concept development in a telecommunications company

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Internet facilitated customer relationship management

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