92 resultados para service value


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Quality Customer Service Action Plan 2005 – 2007 Quality Customer Action Plan

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The Government Decision1 on the Structural, Organisational, Financial Management and Systems Reform of the Health Sector of June, 2003 acknowledged that in order to increase the effectiveness of the health service generally, and its capacity to deliver the reform agenda, it was important that the service was fully concentrated on addressing its core health objectives. The Minister for Health and Children and Minister for Finance felt that there could be scope to transfer certain functions out of the health service and locate them more appropriately within other functional areas of Government. As part of the overall decision, it was agreed that a working group would be established, to include the Departments of Health and Children, Finance and An Taoiseach, to examine the scope for transfer of certain activities to other, more appropriate, Departments and agencies and that on completion of this review, the Minister for Health and Children would bring proposals to Government. Read the Report (PDF, 70kb)  

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Dental Treatment Services Scheme (DTSS) – Service Utilisation and Treatment Need (Lot 9) Since 2002, following agreement between the Department of Health and Children and the GMS Payments Board, data from the DTSS payments database has been transferred routinely to the Oral Health Services Research Centre (OHSRC), in University College, Cork for analysis. Queries have been developed in the OHSRC to provide individual level data on the treatments provided to patients, such as examinations, extractions, fillings, scale and polish, removal/amputation of roots, root treatment (upper and lower anterior teeth), radiographs, partial dentures and full dentures, and also data on the characteristics of the dentist providing services. Click here to download PDF 2.4mb

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14 principles of best practice for Service Delivery: An Interculturally Competent Approach to Meeting the Needs of Victims/Survivors of Gender-based Violence Click here to download PDF 390kb This is a publication of the Womens Health Council

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1. Summary of Main Progress Achieved in the Six Month Period April 2011 to September 2011 ICT services and Accounts/Finance services are being provided by the Department to the new Department of Children and Youth Affairs on an ongoing basis.A Special Delivery Unit, as provided for in the Programme for Government, is currently being established.A survey of all staff workloads is currently underway to verify that all staff are appropriately deployed and utilised.   Click here to download PDF 46KB

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In order to inform the work of the Value for Money (VFM) Review of Disability Services, an Expert Reference Group was established comprising representatives from the DoH and HSE, disability agencies and representative groups. The Group conducted an extensive policy review and its Report is here. In essence, it proposes a reframing of disability services towards a model of individualised supports, underpinned by mainstreaming of all public services.   Click here to download PDF 1.67MB  

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Public Service Agreement 2010-2014 (Croke Park Agreement) – Departmental Progress Report – May 2011. Click here to download PDF 106KB

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Public Service Agreement 2010 – 2014 (Croke Park Agreement): Departmental Action Plan Click here to download PDF 33KB

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Public Service Agreement – Health Sector Progress Report and Savings – May 2011 Click here to download PDF 4.69MB

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Public Service Agreement – Health Sector Progress Report – October 2011 Click here to download PDF 7.66MB

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Non-Commercial State Agencies – Public Service Agreement Progress Report – October 2011 Click here to download PDF 35KB

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Facilitation Process Concerning the Difficulties in Implementing A Vision For Change in the South Tipperary and Carlow Kilkenny Catchment Area Mental Health Service Click here to download PDF 4.27MB

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This Review is an evaluation of the efficiency and effectiveness of the HSE-funded statutory and non-statutory disability services in Ireland. It was conducted by the Department of Health and the HSE under the auspices of the Governmentâ?Ts programme of Value for Money Reviews for 2009-2011. It makes a range of recommendations about how these services should be structured. www.dohc.ie/press/releases/2012/20120720.html Click here to download PDF 3.7mb Value for Money and Policy Review of the Disability Services Programme – Recommendation PDF 205kb Value for Money and Policy Review of the Disability Services Programme – Questions & Answers PDF 44kb Value for Money and Policy Review of the Disability Services Programme – Questions & Answers PDF 151kb Â