Putting Public Service Motivation into Context. A Balance Between Universalism and Particularism

Research on Public Service Motivation (PSM) has increased enormously in the last 20 years. Besides the analysis of the antecedents of PSM and its impact on organizations and individuals, many open questions about the nature of PSM itself still remain. This article argues that the theoretical construct of PSM should be contextualized by integrating the political and administrative contexts of public servants when investigating their specific attitudes towards working in a public environment. It also challenges the efficacy of the classic four-dimensional structure of PSM when it is applied to a specific context. The findings of a confirmatory factor analysis from a dataset of 3754 employees of 279 Swiss municipalities support the appropriateness of contextualizing parts of the PSM construct. They also support the addition of an extra dimension called, according to previous research, Swiss democratic governance. With regard to our results, there is a need for further PSM research to set a definite measure of PSM, particularly in regard to the international diffusion of empirical research on PSM.Points for practitionersThis study shows that public service motivation is a relevant construct for practitioners and may be used to better assess whether public agents are motivated by values or not. Nevertheless, it stresses also that the measurement of PSM must be adapted to the institutional context as well. Public managers interested in understanding better the degree to which their employees are motivated by public values must be aware that the measurement of this PSM construct has to be contextualized. In other words, PSM is also a function of the institutional environment in which organizations operate.

Influence des habitudes alimentaires sur la morbidité chez 645 patients obèses d'une consultation spécialisée. [Effect of eating habits on morbidity in 645 patients at a specialized clinic].

Among 645 obese patients examined at an out-patient clinic for obese patients by physical examination and a computerized questionnaire, two subgroups of patients could be identified according to their nutritional preferences: 177 patients preferred carbohydrates exclusively (group A) and 73 patients fat exclusively (group B). No definite preferences were formulated by the other patients. Among patients under 25 years, only 3 belonged to group B and 49 to group A, while in older patients no significant differences were found. Among patients with BMI less than 30, there were significantly fewer patients from group B than from group A (p = 0.006), while in patients with BMI greater than 30 no significant difference was observed. There were significantly more men in group B than in group A. 57% of the patients of group B complained of physical symptoms related to their obesity, compared to 37% in group A (p = 0.006). 26% of group B suffered from joints and muscles compared to 13% of group A (p = 0.003). Hyperglycemia (greater than 5,6 mmol/l) was found in 21% of group A and in 40% of group B (p less than 0.005). Hypercholesterolemia (greater than 6.5 mmol/l) was found in 20% of group A and in 32% of group B (p less than 0.05). In conclusion, obese patients who prefer fat have more general symptoms related to obesity, more abnormal physical signs, and more frequently have hyperglycemia and hypercholesterolemia than patients who prefer carbohydrates.

Prédictibilité, incidence et prise en charge chez 3600 patients adultes et pédiatriques anesthésiés hors du bloc opératoire en 2010

L'intubation endotrachéale reste la méthode de premier choix pour assurer la ventilation et la protection des voies aériennes supérieures. Ce geste fait partie intégrante du savoir-faire des équipes d'anesthésiologie, dans un contexte de chirurgie élective, de réanimation ou de soins intensifs. En règle générale, l'intubation s'avère rapide, sûre et efficace. Un apprentissage et une pratique régulière sont néanmoins nécessaires pour acquérir et maintenir les habilités requises pour gérer les situations standards et d'urgences usuelles, et pour minimiser le risque de complication, notamment iatrogènes. De nombreuses techniques ont été conçues pour faciliter l'intubation ou palier aux éventuelles difficultés. De nouveaux outils ne cessent d'être mis au point. La place qu'ils seront amenés à prendre dans la pratique quotidienne reste à définir. Ils font néanmoins désormais partie du paysage anesthésique. Il existe un certain nombre de conditions morphologiques ou pathologiques qui peuvent entraver l'intubation et risquer de converger pour aboutir à une situation d'intubation difficile. Afin de minimiser les risques de prise en charge des voies aériennes, il importe de détecter ces conditions et de pouvoir s'y adapter, notamment par le choix d'un matériel et d'un protocole adaptés. Les voies aériennes difficiles représentent en ce sens une interaction complexe entre les facteurs propres au patient, le contexte clinique et les capacités de l'anesthésiste. Les intubations trachéales difficiles restent une source majeure de morbidité et de mortalité dans la pratique clinique, particulièrement lorsqu'elles ne sont pas anticipées et dans les situations d'urgence. Même si la pharmacologie, les méthodes de travail et les moyens techniques ont évolués et garantissent une meilleure gestion du risque et une meilleure prise en charge des situations complexes, la gestion des voies aériennes et la prédiction des voies aériennes difficiles restent un défi central de la prise en charge anesthésiologique. La gestion des voies aériennes difficiles reste donc une composante importante de la pratique anesthésique, de part l'incidence d'événements potentiellement graves pour le patient qu'elle génère. La nécessité d'évaluer le risque d'ID est désormais ancrée dans les préceptes de la prise en charge anesthésique. Lors de l'évaluation préopératoire, le dépistage des facteurs de risque d'ID doit être systématique et correctement documenté. L'anticipation d'un risque trop élevé ou d'une situation potentiellement compliquée permet d'adapter sa planification, de compléter les examens préopératoires, d'orienter le choix de la technique et de se préparer à pouvoir répondre de manière rapide et efficace à une situation urgente. Même si les situations d'ID ne pourront probablement jamais êtres toutes anticipées, il importe donc de définir les facteurs de risque significatifs et de les intégrer dans la prise en charge des voies aériennes. L'accent a notamment été mis sur la recherche de critères prédictifs efficaces. Ces stratégies ont toutes pour but de stratifier le risque de difficultés intubatoires afin de minimiser l'incidence d'événements délétères, par une préparation optimale et la prise en charge adéquate des situations difficiles. L'absence de recommandations internationales standardisées d'identification et de prise en charge de l'ID sont principalement liées à l'absence de définitions standardisées, au manque de critères suffisamment sensibles et spécifiques, au caractère subjectif de certains critères cliniques utilisés et à la kyrielle de techniques et d'outils alternatifs à l'intubation orotrachéale laryngoscopique standard à disposition. Aucune anomalie anatomo-pathologique usuelle ni aucune de leurs combinaisons n'est strictement associée à l'intubation difficile. Certains examens sont en outre difficilement justifiables pour une consultation pré-anesthésique usuelle. Dans le cadre de cette problématique, l'objectif fondamental de ce travail est de participer à l'amélioration la prédictibilité de l'intubation difficile dans la pratique anesthésique. L'étude portera sur l'analyse rétrospective de dossiers anesthésiques de 3600 patients, adultes et pédiatriques, pris en charge par le service d'anesthésiologie dans le secteur hors bloc opératoire au CHUV, entre le 1er janvier et le 31 décembre 2010. L'analyse des résultats devrait permettre de déterminer l'incidence et le taux de prédictibilité de l'intubation difficile prévue et non prévue, ainsi que de citer les techniques actuelles de prise en charge dans une institution hospitalière universitaire telle que le CHUV. Un analyse critique des stratégies de prédiction employées, de leur mise en pratique et des techniques de travail privilégiées dans la prise en charge des situations d'intubations difficiles pourrait permettre l'élaboration de pistes réflexives dans le but de les optimiser et d'améliorer la prise en charge du patient et la gestion du risque anesthésique. Cette étude pourrait déboucher sur la proposition d'un score simple de prédiction de l'intubation difficile à intégrer sur la feuille de consultation pré- anesthésique. Le but est est d'améliorer les recommandations de prise en charge préopératoire et d'améliorer la transmission interprofessionnelle des informations liées aux voies aériennes, afin de minimiser le risque d'intubation difficile non prévue ainsi que l'incidence et la sévérité des complications liées aux ID.

Cost-effectiveness analysis of a European primary-care physician training in smoking cessation counseling.

BACKGROUND: Physician training in smoking cessation counseling has been shown to be effective as a means to increase quit success. We assessed the cost-effectiveness ratio of a smoking cessation counseling training programme. Its effectiveness was previously demonstrated in a cluster randomized, control trial performed in two Swiss university outpatients clinics, in which residents were randomized to receive training in smoking interventions or a control educational intervention. DESIGN AND METHODS: We used a Markov simulation model for effectiveness analysis. This model incorporates the intervention efficacy, the natural quit rate, and the lifetime probability of relapse after 1-year abstinence. We used previously published results in addition to hospital service and outpatient clinic cost data. The time horizon was 1 year, and we opted for a third-party payer perspective. RESULTS: The incremental cost of the intervention amounted to US$2.58 per consultation by a smoker, translating into a cost per life-year saved of US$25.4 for men and 35.2 for women. One-way sensitivity analyses yielded a range of US$4.0-107.1 in men and US$9.7-148.6 in women. Variations in the quit rate of the control intervention, the length of training effectiveness, and the discount rate yielded moderately large effects on the outcome. Variations in the natural cessation rate, the lifetime probability of relapse, the cost of physician training, the counseling time, the cost per hour of physician time, and the cost of the booklets had little effect on the cost-effectiveness ratio. CONCLUSIONS: Training residents in smoking cessation counseling is a very cost-effective intervention and may be more efficient than currently accepted tobacco control interventions.

Beyond the 'dyad': a qualitative re-evaluation of the changing clinical consultation.

OBJECTIVE: To identify characteristics of consultations that do not conform to the traditionally understood communication 'dyad', in order to highlight implications for medical education and develop a reflective 'toolkit' for use by medical practitioners and educators in the analysis of consultations. DESIGN: A series of interdisciplinary research workshops spanning 12 months explored the social impact of globalisation and computerisation on the clinical consultation, focusing specifically on contemporary challenges to the clinician-patient dyad. Researchers presented detailed case studies of consultations, taken from their recent research projects. Drawing on concepts from applied sociolinguistics, further analysis of selected case studies prompted the identification of key emergent themes. SETTING: University departments in the UK and Switzerland. PARTICIPANTS: Six researchers with backgrounds in medicine, applied linguistics, sociolinguistics and medical education. One workshop was also attended by PhD students conducting research on healthcare interactions. RESULTS: The contemporary consultation is characterised by a multiplicity of voices. Incorporation of additional voices in the consultation creates new forms of order (and disorder) in the interaction. The roles 'clinician' and 'patient' are blurred as they become increasingly distributed between different participants. These new consultation arrangements make new demands on clinicians, which lie beyond the scope of most educational programmes for clinical communication. CONCLUSIONS: The consultation is changing. Traditional consultation models that assume a 'dyadic' consultation do not adequately incorporate the realities of many contemporary consultations. A paradox emerges between the need to manage consultations in a 'super-diverse' multilingual society, while also attending to increasing requirements for standardised protocol-driven approaches to care prompted by computer use. The tension between standardisation and flexibility requires addressing in educational contexts. Drawing on concepts from applied sociolinguistics and the findings of these research observations, the authors offer a reflective 'toolkit' of questions to ask of the consultation in the context of enquiry-based learning.

Rewarding civil service performance through team bonuses : findings, analysis and recommendations

Performance-related pay within public organizations is continuing to spread. Although it can help to strengthen an entrepreneurial spirit in civil servants, its implementation is marred by technical, financial, managerial and cultural problems. This article identifies an added problem, namely the contradiction that exists between a managerial discourse that emphasizes the team and collective performance, on the one hand, and the use of appraisal and reward tools that are above all individual, on the other. Based on an empirical survey carried out within Swiss public organizations, the analysis shows that the team is currently rarely taken into account and singles out the principal routes towards an integrated system for the management and rewarding of civil servants.

Production Flow Analysis - cases from manufacturing and service industry

Production flow analysis (PFA) is a well-established methodology used for transforming traditional functional layout into product-oriented layout. The method uses part routings to find natural clusters of workstations forming production cells able to complete parts and components swiftly with simplified material flow. Once implemented, the scheduling system is based on period batch control aiming to establish fixed planning, production and delivery cycles for the whole production unit. PFA is traditionally applied to job-shops with functional layouts, and after reorganization within groups lead times reduce, quality improves and motivation among personnel improves. Several papers have documented this, yet no research has studied its application to service operations management. This paper aims to show that PFA can well be applied not only to job-shop and assembly operations, but also to back-office and service processes with real cases. The cases clearly show that PFA reduces non-value adding operations, introduces flow by evening out bottlenecks and diminishes process variability, all of which contribute to efficient operations management.