Dead-End Jobs or Career Opportunities? Advancement opportunities in call centers

Employment in call centers has grown significantly throughout the world over the past 15 years. In debates about the quality of these new jobs, there are few studies that specifically address promotion opportunities. Using a survey of over 2400 call centers in 16 countries, this paper documents levels and analyzes factors shaping promotions in call centers, and discusses implications for promotions in the service sector generally. On average, less than 10% of call center agents are promoted in any year--5.7% promoted internally to the call center, and 4% promoted elsewhere in the business. Firms that have more complex labor processes and require agents to have higher levels of firm-specific knowledge tend to also have greater promotion opportunities, which might be expected. There are also unexpected findings, including that increased autonomy in the workplace often provides a ‘substitute' to advancement opportunities, and that unionization is associated with fewer advancement opportunities within call centers, though more advancement opportunities to other parts of the business. Key words: promotions, service industries, call centers.

El retorno a las competencias para los titulados universitarios catalanes

In this paper the impact of different types of competences in the labor market for college graduates is investigated. We use two waves of a new data set of Catalan college graduates interviewed three years after graduation. We use wages equation to calculate the payoff to management, communication, specific and instrumental competences. By far, management competences are those which command a higher pay-off. This positive pay-off seems to be independent of individuals’ cognitive capacities. We show that most of the individual endowment in management competences is developed in the workplace. However, a strong background of theoretical knowledge (developed in the class room) helps a great deal to accumulate working related competences and, hence, has a large indirect pay-off.

Sobreeducación y Sobrecualificación en los Universitarios Catalanes. Una perspectiva de género

Partiendo de una muestra compuesta por más de 19.000 titulados universitarios encuestados en 2008 y 2011, 3 años y medio después de haber finalizado sus estudios, obtenemos que la incidencia de la sobreeducación femenina está por debajo de la masculina. Con la sobrecualificación los resultados son similares. Las estimaciones de las ecuaciones salariales indican que el desajuste educativo y competencial generan una importante reducción de los ingresos para ambos sexos. La penalización a la sobreeducación es mayor para las tituladas. En cambio, se observa que la pérdida de ingresos causada por la sobrecualificación en las competencias de gestión es mayor para los hombres. El efecto de la sobrecualificación en sus niveles más elevados llega a equilibrar el impacto más favorable de la sobreeducación masculina. Los resultados obtenidos no se pueden explicar a través de la segmentación del mercado laboral de los graduados, ni tampoco a partir de la preferencia femenina por condiciones laborales a las cuales otorgan atributos positivos. En cambio, no es posible rechazar la existencia de discriminación hacia las egresadas. Tampoco es posible descartar que las asimetrías en el impacto de los desajustes estén causadas por una concepción distinta del fenómeno de la sobreeducación por parte de hombres y mujeres.

An investigation on the pay-off to generic competences for core employees in Catalan manufacturing firms

The aim of this paper is to measure the returns to human capital. We use a unique data set consisting of matched employer-employee information. Data on individuals' human capital include a set of 26 competences that capture the utilization of workers' skills in a very detailed way. Thus, we can expand the concept of human capital and discuss the type of skills that are more productive in the workplace and, hence, generate a higher payoff for the workers. The rich information on firm's and workplace characteristics allows us to introduce a broad range of controls and to improve previous research in this field. This paper gives evidence that the returns to generic competences differ depending on the position of the worker in the firm. Only numeracy skills are reward independent of the occupational status of the worker. The level of technology used by the firm in the production process does not directly increase workers’ pay, but it influences the pay-off to some of the competences. JEL Classification: J24, J31

Productivity and human capital: a business-level analysis

This paper aims to analyse the impact of human capital on business productivity, focusing the analysis on the possible effect of the complementarity that exists between human capital and new production technologies, particularly advanced manufacturing technologies (AMTs) for the specific case of small and medium enterprises (SMEs) in Catalonia. Additionally, following the theory of skill-biased technological change, the paper analyses whether technological change produces bias exclusively in the skills required for managers, or whether the bias extends to the skills required of production staff. With this objective, we have compared the possible existence of complementarity between AMTs and the level of human capital for different occupational groups. The results confirm the complementary relationship between human capital and new production technologies. The results by occupational group confirm that to maximise the productivity of new technologies, skilled staff are needed both in management and production, with managers and professionals as well as skilled operatives playing a vital role. Keywords: human capital, process technologies, complementarity, business productivity. (JEL D24, J24, O30).

Productivity in southern European small firms: When and how work organization complements process innovation

The aim of this paper is to analyse the effects of human capital, advanced manufacturing technologies (AMT), and new work organizational practices on firm productivity, while taking into account the synergies existing between them. This study expands current knowledge in this area in two ways. First, in contrast with previous works, we focus on AMT and not ICT (information and communication technologies). Second, we use a unique employer-employee data set for small firms in a particular area of southern Europe (Catalonia, Spain). Using a small firm data set, allows us to analyse the particular case of small and medium enterprises, since we cannot assume they have the same characteristics as large firms. The results provide evidence in favor of the complementarity hypothesis between human capital, advanced manufacturing technologies, and new work organization practices, although we show that the complementarity effects depend on what type of work organization practices are used by a firm. For small and medium Catalan firms, the only set of work organization practices that improve the benefits of human capital and technology investment are those practices which are more quality oriented, such as quality circles, problem-solving groups or total quality management.

Staffing strategies in SME's: determinants of external recruitment and internal promotion

The purpose of this paper is to examine the determinants of use internal or external labour market to fill a firm vacancy in SME’s taking into account the differences existing among blue and white collar jobs. Following different theories we can identify three main reasons for use internal candidates rather than external ones‐ firm specific knowledge, adverse selection problems and motivation‐. However, there are others factors that might affect this choice but the last theories don’t take into account. In this paper we try to shed some light on what are these other factors that may affect firm decision to use internal or external labour market. Particularly we analyses the relationship among new technologies, innovation activity and firm location on the staffing strategy. The results shows difference behaviour on the decision to fill a vacancy using internal or external labour markets between manufacturing and service firms, and this decision depends not only on firm internal characteristics, like technological complexity or innovation activity, but also on firm location. The results also support the hypothesis of ports of entry especially in the manufacturing sector.

Contextualizing the impact of work organization on employee satisfaction

The paper assesses the relationship between the use of alternative workplace practices (AWP) and job satisfaction. Using a unique employeremployee data set with rich information on both firm and employee characteristics we test whether there is a positive impact of AWPs on job satisfaction (motivation hypothesis) or it is negative (intensification hypothesis). We expand a growing empirical literature focusing on small and medium size firms from a southern European area. Our results show an overall positive effect, depending on the specific practice considered. We also obtain some sort of time-dependence with the effects turning from negative to positive once the practice has been implemented for some time. Keywords: Job satisfaction, work organization, unobserved heterogeneity.

Internal and External Determinants of Radical and incremental Innovation in SMEs: the case of Catalonia

There is a major concern in economic literature about innovation, which is the interaction between internal and external factors.. In this paper those activities are hypothesized as being determined by some territorial characteristics like labour skills, technological infrastructure, educational facilities, agglomeration economies and industrial structure. This assumption allows understanding why those innovative activities are not spread across space and are located into specific areas. We use a detailed survey containing microdata for 497 SMEs located in Catalonia.

Workers cooperation within the firm: an analysis using small and medium size firms

We investigate the determinants of teamwork and workers cooperation within the firm. Up to now the literature has almost exclusively focused on workers incentives as the main determinants for workers cooperation. We take a broader look at the firm's organizational design and analyze the impact that different aspects of it might have on cooperation. In particular, we consider the way in which the degree of decentralization of decisions and the use of complementary HRM practices (what we call the .rm.s vertical organizational design) can affect workers'collaboration with each other. We test the model's predictions on a unique dataset on Spanish small and medium size firms containing a rich set of variables that allows us to use sensible proxies for workers cooperation. We find that the decentralization of labor decisions (and to a less extent that of task planning) has a positive impact on workers cooperation. Likewise, cooperation is positively correlated to many of the HRM practices that seem to favor workers'interaction the most. We also confirm the previous finding that collaborative efforts respond positively to pay incentives, and particularly, to group or company incentives.

Planificador de tasques

El projecte TFC Planificador de Tasques és una aplicació web que compleixprincipalment la funció de compartir fites, anotacions, recordatoris, etc percadascun dels projectes que desenvolupa una empresa.

Intraovarian sperm storage in Helicolenus dactylopterus dactylopterus fertilitzation, crypt formation and maintenance of stored sperm

The females of the bluemouth rockfish, Helicolenus dactylopterus dactylopterus (DelaRoche, 1809), store sperm within their ovaries for periods of up to 10 months. Twenty six females with standard lengths between 152 and 257 mm and six males with standard lengths between 253 and 209 mm were caught storage crypts with stored spermatozoa and to describe their evolution over the year. After internal fertilization and once sperm reaches the ovary, a crypt forms probably by an epithelial inclusion at the base of the lamellae of one or several spermatozoa groups that are floating freely in the interlamellar space of the ovarian lumen. Stored spermatozoa have a large cytoplasm bag surrounding their heads. This bag could serve as a nutritive reservoir during the long storage period. Many desmosonal and tight junctions between the crypt cells ensure tha male sex cells are protected against the female immune system

Violència, religió i la ciutat: els significats de la política liberal dels anys vint i trenta del segle XIX

Estudi realitzat a partir d’una estada a l’Institut Desenvolupat a School of Comparative American Studies adscrit a la University of Warwick, Regne Unit, entre 2011 i 2012. Aquest projecte analitza en primer lloc la mobilització popular del primer liberalisme i la formació de les primeres organitzacions polítiques liberals que es constituïren a partir de les societats secretes i es propagaren a través dels principals centres de sociabilitat liberal: les societats patriòtiques. En segon lloc mitjançant l’estudi de la mobilitat dels liberals entre l’Espanya metropolitana i el virregnat de Nueva Espanya demostra com es dibuixà un nou model polític basat en el federalisme. El tercer aspecte d’anàlisi és com els exiliats catalans a Anglaterra reberen el suport de la Foreign Bible Society perquè havia mantingut contactes des dels primers anys vint amb l’alt clergat espanyol. El darrer aspecte de la recerca abasta l’estudi de l’espai urbà en relació amb les pràctiques polítiques dels ciutadans a partir de l’anàlisi de la formació i ampliació de les places de la ciutat de Barcelona durant la primera meitat del segle XIX.

Síntesi de nous catecols amb aplicació en materials funcionals bioinspirats

Els catecols (compostos aromàtics amb dos hidroxils veïnals) són una unitat estructural present en la naturalesa de formes molt diverses. En el present treball es sintetitza el catecol amb una cadena alquílica saturada de 32 carbonis. L’objectiu és mimetitzar el comportament de les proteïnes segregades pels musclos que formen els filaments pels quals aquest mol·lusc pot adherir-se sobre diverses superfícies de manera hidrofòbica permanent i que li permet mantenir-se adherit tot i estar submergit en l’aigua del mar. Aquesta síntesi es realitza gràcies a l’obtenció d’un valuós intermedi tipus sal de fosfoni que permet introduïr la cadena hidrocarbonada a l’esquelet catecol.

Marta Pessarrodona, traductora

Marta Pessarrodona és una de les traductores més representatives del segle XX en llengua catalana i castellana, juntament amb altres noms femenins que han cultivat l’art de la traducció com Maria Antònia Salvà, Carme Montoriol, Maria Teresa Vernet, Carme Serrallonga, Maria Aurèlia Capmany, Montserrat Abelló, Roser Berdagué, Maria Àngels Anglada, HelenaValentí, Maria Antònia Oliver, Maria Mercè-Marçal, entre d’altres. Tanmateix, per a la majoria, la tasca de torsimanys correspon a una activitat secundària per aquestes autores, en tant que prioritzen la seva faceta com a escriptores i l'ofici de la traducció sovint respon a una voluntat econòmica. De la mateixa manera, Marta Pessarrodona també ha destacat en altres camps de la literatura, concretament en la poesia, però també en l’assaig i la narració curta. Malgrat això, en tota la seva obra té intrínseca la traducció tant pel recurs d’usar paraules d’altres idiomes com també per la temàtica de les seves obres. La seva passió per les diferents llengües i cultures la porten a voler donar-les a conèixer a la nostra llengua i cultura, i per aquest motiu, té una prolífica activitat traductora, que ha restat sempre en la penombra, eclipsada per la seva activitat com a autora, principalment poeta, però també assagista, dramaturga, prologuista i articulista. L’activitat traductològica de Pessarrodona l’ha acompanyat al llarg de la seva carrera com a autora i ha publicat un llarg llistat d’obres, majoritàriament d’autores de parla anglesa, en llengua catalana i castellana. Tanmateix, tot i l’aportació tan important que ha realitzat a la nostra cultura a través de la traducció, la faceta de Marta Pessarrodona com a traductora no ha estat gaire estudiada enfront a la seva activitat com a escriptora, que gaudeix de més rellevància. És per aquest motiu que volem donar reconeixement a aquesta activitat en la qual Pessarrodona hi ha dedicat tant temps i esforç i que ens ha apropat obres cabdals de la literatura universal. Així doncs, l’objectiu principal d’aquest treball és donar a conèixer la faceta traductora de Marta Pessarrodona amb la finalitat de recuperar les veus traductològiques de la nostra història literària. Cal entendre aquesta traductora en relació amb el conjunt de la tradició literària alhora que en el context d’una geneologia femenina de la literatura que ha començat a esbossar-se d’un temps ençà.