El marketing experiencial en espais i botigues de Barcelona

Des de la perspectiva del brand management, el present treball pretén demostrar que una incoherent aplicació del marketing experiencial en entorns espacials pot contribuir a malmetre la construcció de la marca. Per corroborar la hipòtesi, el treball consta d’una una part teòrica, on s’aborda des de la marca fins al marketing experiencial, i una part pràctica en què s’exposa l’anàlisi de cinc entorns espacials de la ciutat de Barcelona: Nespresso, IceBarcelona, Pans&Company, Sephora i Starbucks Coffee.

Creación y gestión de una marca. El caso IUBUD, fundas de madera para dispositivos Apple

Aquest treball d’investigació, té com a objectiu principal, desenvolupar una estratègia de Brand management després d’haver estudiat diferents teories sobre creació i gestió de marques. Des de el naixement de las marques, han sigut molts els autors que han estudiat aquest fenomen per assentar las bases del que avui es coneix com branding, disciplina que s’encarrega de l’estudi d’aquestes. Entre aquests autors podem trobar diferents teories o models de Brand management. El meu treball de final de carrera, en una primera part, analitzarà els conceptes des de la perspectiva dels diferents autors. Són diverses las metodologies que podem trobar en aquesta disciplina, des de el seu origen més acadèmic, de màrqueting o econòmic, per tant, durant el desenvolupament d’aquest treball final de carrera, s’estudiaran algunes d’aquestes vessants i es valoraran las seves conclusions, per a posteriorment desenvolupar una metodologia pròpia i dur la a la pràctica per a la creació d’una marca real. La segona part consisteix en aplicar la metodologia, a un cas pràctic, i poder crear una marca des de cero, amb una base científica, que ens guiï al llarg de tots els processos de presa de decisions. Des de l’anàlisi previ, passant per l’estratègia de marca i finalment de comunicació. Això ens ha permès crear una marca per a un producte concret, i aconseguir posicionar lo en el mercat. Per finalitzar, es presenten las aplicacions corresponents a la marca, resultants d’haver seguit la metodologia plantejada inicialment. Aquest treball de final de carrera es contempla amb annexos en els que queden documentats els processos y anàlisis citats al llarg del desenvolupament.

The effects of uncertainty avoidance on brand performance: Marketing creativity, product innovation and the brand duration

This paper investigates the link between brand performance and cultural primes in high-risk,innovation-based sectors. In theory section, we propose that the level of cultural uncertaintyavoidance embedded in a firm determine its marketing creativity by increasing the complexityand the broadness of a brand. It determines also the rate of firm product innovations.Marketing creativity and product innovation influence finally the firm marketingperformance. Empirically, we study trademarked promotion in the Software Security Industry(SSI). Our sample consists of 87 firms that are active in SSI from 11 countries in the period1993-2000. We use the data coming from SSI-related trademarks registered by these firms,ending up with 2,911 SSI-related trademarks and a panel of 18,213 observations. We estimatea two stage model in which first we predict the complexity and the broadness of a trademarkas a measure of marketing creativity and the rate of product innovations. Among severalcontrol variables, our variable of theoretical interest is the Hofstede s uncertainty avoidancecultural index. Then, we estimate the trademark duration with a hazard model using thepredicted complexity and broadness as well as the rate of product innovations, along with thesame control variables. Our evidence confirms that the cultural avoidance affects the durationof the trademarks through the firm marketing creativity and product innovation.

Ownership structure, customer satisfaction and brand equity

This paper studies the interaction between ownership structure, taken as a proxy for shareholders commitment, and customer satisfaction - the main driver of consumer loyalty - and their impact on a firm s brand equity. The results show that customer satisfaction has a positive direct effect on brand equity but an indirect negative one because of reductions in ownership concentration. This latter effect emerges when managers are mainly customer-oriented. Such result gives out a warning signal that highlights the perverse effect of implementing policies, focused excessively on satisfying customers at the expense of shareholders, on a firm s brand equity. The empirical analysis uses an incomplete panel data comprising 69 firms from 11 nations, for the period 2002-2005.

Generating global brand equity through corporate social responsibility to key stakeholders

In this paper we argue that corporate social responsibility (CSR) to various stakeholders(customers, shareholders, employees, suppliers, and community) has a positive effect on globalbrand equity (BE). In addition, policies aimed at satisfying community interests help reinforcecredibility to social responsible polices with other stakeholders. We test these theoreticalcontentions using panel data comprised of 57 global brands originating from 10 countries (USA,Japan, South Korea, France, UK, Italy, Germany, Finland, Switzerland and the Netherlands) forthe period 2002 to 2008. Our findings show that CSR to each of the stakeholder groups has apositive impact on global BE. In addition, global brands that follow local social responsibilitypolicies over communities obtain strong positive benefits in terms of the generation of BE, as itenhances the positive effects of CSR to other stakeholders, particularly to customers. Therefore,for managers of global brands it is particularly productive for generating brand value to combineglobal strategies with the satisfaction of the interests of local communities.