Evaluacion y calidad en las bibliotecas universitarias: experiencias españolas entre 1994-2006

Se describen los distintos hitos que han marcado la cultura y la implantación de la gestión de calidad total en el ámbito de las bibliotecas universitarias españolas durante la última década a través de la puesta en marcha de distintos planes de calidad: Plan Experimental para la Evaluación de la Calidad del Sistema Universitario; Proyectos Pilotos Europeos; Planes Nacionales de Evaluación de la Calidad de las Universidades; Evaluación de la Calidad de las Bibliotecas Universitarias Catalanas y Plan Andaluz de Calidad de las Universidades. Basados en el modelo de excelencia EFQM y en las normas ISO 9000, se abordan los sistemas de Certificación de Calidad así como la Planificación Estratégica y otros instrumentos de gestión y mejora. Para el futuro se apuesta por sistemas de aseguramiento de la calidad que tengan como referencia tanto el nuevo paradigma pedagógico, centrado en los procesos de aprendizaje del estudiante, como el principio de disponibilidad de la biblioteca, basado en la mejora continua de la calidad de servicio que los usuarios reciben y perciben.

pH Sensitive surfactants from lysine: assessment of their cytotoxicity and environmental behavior

The toxicity and environmental behavior of new pH-sensitive surfactants from lysine are presented. Three different chemical structures are studied: surfactants with one amino acid and one alkyl chain, surfactants with two amino acids on the polar head and one alkyl chain, and gemini surfactants. The pH sensitivity of these compounds can be tuned by modifying their chemical structures. Cytotoxicity has been evaluated using erythrocytes and fibroblast cells. The toxic effects against these cells depend on the hydrophobicity of the molecules as well as their cationic charge density. The effect of hydrophobicity and cationic charge density on toxicity is different for each type of cells. For erythrocytes, the toxicity increases as hydrophobicity and charge density increases. Nevertheless, for fibroblasts cationic charge density affects cytotoxicity in the opposite way: the higher charge density, the lower the toxicity. The effect of the pH on hemolysis has been evaluated in detail. The aquatic toxicity was established using Daphnia magna. All surfactants yielded EC50 values considerably higher than that reported for cationic surfactants based on quaternary ammonium groups. Finally, their biodegradability was evaluated using the CO2 headspace test (ISO 14593). These lysine derivatives showed high levels of biodegradation under aerobic conditions and can be classified as"readily biodegradable compounds".

Tres argumentos para di/versificar as identidades de xénero: Arden, Pronomes e Lob*s

O noso propósito é presentar o proxecto máis ambicioso de poesía gai e lesbiana galega escrito, en paralelo, por Ana Romaní e Antón Lopo. A súa esculca poética representa unha interesante proposta de experimentación formal, na que se renova a concepción da poesía ó levala e adaptala a outros soportes, sen perder por iso a intensidade e a emoción lírica. Ademais ofrece dúas reflexións diferentes e complementarias sobre as identidades homosexuais, nas que se subliña o dereito a saír da sombra, a reivindicación do goce sexual (a arder e a ser lob*), e a definirse por posición e non pola imposición das convencións xenéricas (a rebeiión contra os pronomes).

Rosalía de Castro, sombra que se fai teoría

A figura auroral de Rosalía de Castro autorizou a aparición de novas poetas a finais do século XX mais, paradoxalmente, a partir da publicación dos seus libros fundacionais non xurdiu unha lexión de autoras que desde Cantares gallegos (1863) e Follas novas (1880) escribisen incesantemente a nación, ou simplemente, escribisen incesantemente en galego e tivesen por iso un recoñecemento canónico. Sen dúbida a intervención do patriarcadogaleguista provocou esa interrupción, que se entende mellor cando se teñenen conta os condicionantes socioliterarios que coutaban as mulleres escritoras (González Fernández, 2005: 15-19). Porque a finais do século XIX, e malia excepcións rechamantes, o pensamento hexemónicoconsideraba que as literatas eran unhas sabias ridículas, tal como sesancionara desde o coñecido capítulo V do Émile, ou l’Education (1762) deJean Jacques Rousseau en diante, aínda que houbese, por suposto, vocesdisidentes entre os seus contemporáneos, como Benito Jerónimo Feijoo noseu moi lido discurso XVI, Defensa de las mujeres, do seu Teatro crítico universal(1726). Nese sentido depreciativo do termo debe lerse o coñecido artigo deRosalía de Castro, Las literatas. Carta a Eduarda (1865). Por outra banda, noemerxente discurso nacionalista que vai do XIX ao primeiro terzo do XXopérase unha corrección misóxina que afecta á concepción sexuada danación. Se Murguía seguira a Renan na súa defensa do carácter esencialmente feminino dos pobos celtas, unha idea moi espallada naquela...

Tres argumentos para di/versificar as identidades de xénero: Arden, Pronomes e Lob*s

O noso propósito é presentar o proxecto máis ambicioso de poesía gai e lesbiana galega escrito, en paralelo, por Ana Romaní e Antón Lopo. A súa esculca poética representa unha interesante proposta de experimentación formal, na que se renova a concepción da poesía ó levala e adaptala a outros soportes, sen perder por iso a intensidade e a emoción lírica. Ademais ofrece dúas reflexións diferentes e complementarias sobre as identidades homosexuais, nas que se subliña o dereito a saír da sombra, a reivindicación do goce sexual (a arder e a ser lob*), e a definirse por posición e non pola imposición das convencións xenéricas (a rebeiión contra os pronomes).

Rosalía de Castro, sombra que se fai teoría

A figura auroral de Rosalía de Castro autorizou a aparición de novas poetas a finais do século XX mais, paradoxalmente, a partir da publicación dos seus libros fundacionais non xurdiu unha lexión de autoras que desde Cantares gallegos (1863) e Follas novas (1880) escribisen incesantemente a nación, ou simplemente, escribisen incesantemente en galego e tivesen por iso un recoñecemento canónico. Sen dúbida a intervención do patriarcadogaleguista provocou esa interrupción, que se entende mellor cando se teñenen conta os condicionantes socioliterarios que coutaban as mulleres escritoras (González Fernández, 2005: 15-19). Porque a finais do século XIX, e malia excepcións rechamantes, o pensamento hexemónicoconsideraba que as literatas eran unhas sabias ridículas, tal como sesancionara desde o coñecido capítulo V do Émile, ou l’Education (1762) deJean Jacques Rousseau en diante, aínda que houbese, por suposto, vocesdisidentes entre os seus contemporáneos, como Benito Jerónimo Feijoo noseu moi lido discurso XVI, Defensa de las mujeres, do seu Teatro crítico universal(1726). Nese sentido depreciativo do termo debe lerse o coñecido artigo deRosalía de Castro, Las literatas. Carta a Eduarda (1865). Por outra banda, noemerxente discurso nacionalista que vai do XIX ao primeiro terzo do XXopérase unha corrección misóxina que afecta á concepción sexuada danación. Se Murguía seguira a Renan na súa defensa do carácter esencialmente feminino dos pobos celtas, unha idea moi espallada naquela...

Low environmental impact bleaching sequences for attaining high brightness level with eucalyptus SPP pulp

The alternatives used for minimizing the usage of chlorine dioxide in bleaching sequences included a hot acid hydrolysis (Ahot) stage, the use of hot chlorine dioxide (Dhot) and ozone stages at medium consistency and high consistency (Zmc and Zhc), in addition to stages with atmospheric hydrogen peroxide (P) and pressurized hydrogen peroxide (PO). The results were interpreted based on the cost of the chemical products, bleaching process yields and on minimizing the environmental impact of the bleaching process. In spite of some process restrictions, high ISO brightness levels were kept around 90 % brightness. Additionally, the inclusion of stages like acid hydrolysis, pressurized peroxide and ozone in the bleaching sequences provided an increase in operating flexibility, aimed at reducing environmental impact (ECF Light). The Dhot(EOP)D(PO) sequence presented lower operating cost for ISO brightness above 92 %. However, this kind of sequence was not allowed for closing the wastewater circuit, even partially. For ISO brightness level around 91%, the AhotZhcDP sequence presented a lower operating cost than the others

El boom de la calidad en las empresas españolas

In this article we analyze the impact of the implementation on Quality Management Systems (QMS) in the Spanish industry. In order to do it, we study the implementation of the famous standard ISO 9000 and the EFQM model in Spain compared with its impact in the rest of the UE-25. In spite of analyzing the motivations and the results obtained after the implementation of these Quality Management Systems, we present the results of a Delphi?s national study

La consultoría en España ¿consulta o inculcación de principios?

The ISO 9000-2000 standard provides eight quality management principles. They may be used by senior managers as a framework to guide their organizations towards improved performance. The article analyzes the way the specialized consultants implementing the norm enable their costumers to assume the principles. It had been found that the better a consultant transmits the spirit of the norm, the better for himself and for their clients as well. In fact, the consultancy will get a higher recommendation degree; ant the organization will get more benefits

Los estándares internacionales de sistemas de gestión : pasado, presente y futuro

En este artículo se analiza la fuerte incidencia que en los últimos años ha tenido a nivel internacional la difusión de diversos estándares internacionales de sistemas de gestión de empresas. Se analiza la génesis y difusión de las principales normas internacionales de gestión – la familia de normas ISO 9000- e ISO 14000-, subrayándose la especial repercusión de estos estándares en la Unión Europea (UE) y en España, para a continuación analizar cuáles son los nuevos ámbitos de la gestión empresarial sobre los que se han promulgado, o se ha planificado promulgar, este tipo de estándares. Asimismo, se analizan las fortalezas y debilidades de la extensión de este modelo de normalización, y se reflexiona, por último, acerca de evolución futura

The underestimation of compliance to direct help requests explained by adaptive sampling

Helping behavior is any intentional behavior that benefits another living being or group (Hogg & Vaughan, 2010). People tend to underestimate the probability that others will comply with their direct requests for help (Flynn & Lake, 2008). This implies that when they need help, they will assess the probability of getting it (De Paulo, 1982, cited in Flynn & Lake, 2008) and then they will tend to estimate one that is actually lower than the real chance, so they may not even consider worth asking for it. Existing explanations for this phenomenon attribute it to a mistaken cost computation by the help seeker, who will emphasize the instrumental cost of “saying yes”, ignoring that the potential helper also needs to take into account the social cost of saying “no”. And the truth is that, especially in face-to-face interactions, the discomfort caused by refusing to help can be very high. In short, help seekers tend to fail to realize that it might be more costly to refuse to comply with a help request rather than accepting. A similar effect has been observed when estimating trustworthiness of people. Fetchenhauer and Dunning (2010) showed that people also tend to underestimate it. This bias is reduced when, instead of asymmetric feedback (getting feedback only when deciding to trust the other person), symmetric feedback (always given) was provided. This cause could as well be applicable to help seeking as people only receive feedback when they actually make their request but not otherwise. Fazio, Shook, and Eiser (2004) studied something that could be reinforcing these outcomes: Learning asymmetries. By means of a computer game called BeanFest, they showed that people learn better about negatively valenced objects (beans in this case) than about positively valenced ones. This learning asymmetry esteemed from “information gain being contingent on approach behavior” (p. 293), which could be identified with what Fetchenhauer and Dunning mention as ‘asymmetric feedback’, and hence also with help requests. Fazio et al. also found a generalization asymmetry in favor of negative attitudes versus positive ones. They attributed it to a negativity bias that “weights resemblance to a known negative more heavily than resemblance to a positive” (p. 300). Applied to help seeking scenarios, this would mean that when facing an unknown situation, people would tend to generalize and infer that is more likely that they get a negative rather than a positive outcome from it, so, along with what it was said before, people will be more inclined to think that they will get a “no” when requesting help. Denrell and Le Mens (2011) present a different perspective when trying to explain judgment biases in general. They deviate from the classical inappropriate information processing (depicted among other by Fiske & Taylor, 2007, and Tversky & Kahneman, 1974) and explain this in terms of ‘adaptive sampling’. Adaptive sampling is a sampling mechanism in which the selection of sample items is conditioned by the values of the variable of interest previously observed (Thompson, 2011). Sampling adaptively allows individuals to safeguard themselves from experiences they went through once and turned out to lay negative outcomes. However, it also prevents them from giving a second chance to those experiences to get an updated outcome that could maybe turn into a positive one, a more positive one, or just one that regresses to the mean, whatever direction that implies. That, as Denrell and Le Mens (2011) explained, makes sense: If you go to a restaurant, and you did not like the food, you do not choose that restaurant again. This is what we think could be happening when asking for help: When we get a “no”, we stop asking. And here, we want to provide a complementary explanation for the underestimation of the probability that others comply with our direct help requests based on adaptive sampling. First, we will develop and explain a model that represents the theory. Later on, we will test it empirically by means of experiments, and will elaborate on the analysis of its results.

Large gypsum nodules in the Paleogene and Neogene evaporites of Spain: distribution and palaeogeographic significance

Sabkha and deep burial set tings are the most com mon sites where diagenetic anhydrite forms. In a sabkha setting, displacive facies (iso lated nodules, bed ded nodules, enterolithic levels) of early diagenetic or primary anhydrite are generated (Shearman, 1966; Hardie, 1967). These anhydrite facies are commonly foundat the top of shoal ing cycles representing the evolution from subaqueous depositional conditions at the base (carbonates, lutites) to exposure conditions at the top where in ter stitially-grown gypsum/anhydrite de velops ( sabkha cy cles). In a deep burial setting, gypsum transforms to tally to anhydrite with in creas ing temperature and lithostatic pressure (Murray, 1964). Al though this mineral transformation usually preserves the depositional gypsum facies, a significant textural change is in volved in other cases, resulting in replacive anhydrite with a nodular-mosaic or"chicken-wire" fabric (Warren, 2006). In the two settings, how ever, the size of the individual anhydrite nodules is relatively small, rarely reaching some tens of centimetres across. More over, bedding is preserved or little disturbed, al though minor de formation is caused by the displacive sabkha nodules.

Manual de gestión documental para el Ayuntamiento de León

En este trabajo se exponen las normas y procedimientos para la implantación en el Ayuntamiento de León de un sistema de gestión documental basado en la norma ISO 15489. Se desarrollan los conceptos básicos para la comprensión del manual, los tipos de documentos administrativos, el uso del lenguaje administrativo, los instrumentos, los diagramas, los formularios y la legislación para llevar a la práctica los sistemas de organización de fondos, clasificación, ordenación, valoración y descripción de documentos y los procesos de instalación, transferencias, régimen de acceso al documento, consultas, préstamos y reproducción de documentos en los archivos de gestión de las oficinas. Palabras clave: Sistema de gestión documental, ISO 15489, Ayuntamiento de León (España), organización de fondos, clasificación de documentos, ordenación de documentos, evaluación de documentos, descripción de documentos, archivos de gestión.

In vitro evaluation of the temperature increment at the external root surface after Er,Cr: YSGG laser irradiation of the root canal

Objectives: A study was made to determine the temperature increment at the dental root surface following Er,Cr:YSGG laser irradiation of the root canal. Design. Human canines and incisors previously instrumented to K file number ISO 30 were used. Irradiation was carried out with glass fiber endodontic tips measuring 200 μm in diameter and especially designed for insertion in the root canal. The teeth were irradiated at 1 and 2 W for 30 seconds, without water spraying or air, and applying a continuous circular movement (approximately 2 mm/sec.) in the apico-coronal direction. Results: At the 1 W power setting, the mean temperature increment was 3.84ºC versus 5.01ºC at 2 W. In all cases the difference in mean value obtained after irradiation versus the mean baseline temperature proved statistically significant (p< 0.05). Conclusions: Application of the Er,Cr:YSGG laser gives rise to a statistically significant temperature increment at the external root surface, though this increment is probably clinically irrelevant, since it would appear to damage the tissues (periodontal ligament and alveolar bone) in proximity to the treated tooth

La sostenibilitat econòmica i tècnica dels repositoris de preservació digital

A partir d"una anàlisi de la bibliografia especialitzada, es presenten els aspectes institucionals, econòmics i tècnics que cal tenir en compte per assegurar la sostenibilitat dels repositoris de preservació digital. En els aspectes institucionals s"assenyala la importància de la cooperació entre institucions. En l"apartat tècnic, l"anàlisi dels costos mostra que les despeses d"emmagatzematge tenen menys pes que no pas es pensa i també es destaca la interrelació entre les dificultats de finançament i les decisions tècniques que afecten el disseny dels repositoris. Finalment s"explica la utilitat de l"aplicació dels sistemes d"auditoria (ISO 27000, Esquema Nacional de Seguretat, DRAMBORA, TRAC) per comprovar la fiabilitat dels sistemes de preservació.