Supply chain integration model: practices and customer values

Dissertation to obtain PhD in Industrial Engineering

Les acanthopleurocératinés portugais et leurs relations avec les formes subboréales

The evolution of the Portuguese Acanthopleuroceratinae is similar to the celto-souabe succession such as it was described in the collects of the Cottards (Cher, France). A subspecies of one of the oldest Acanthopleuroceras (A. carinatum atlanticum) is abundant in the lower part of the Portuguese Ibex zone; this form is described here. The species is recognized in France by several nuclei associated with A. arietiforme (Cottards-22). Generally the similarity between the successive French and Portuguese populations (A. maugenesti, A. valdani, A. alisiense, junior synonym of A. lepidum TUTCHER and TRUEMAN, 1925), is very good. This fact suggests their specific identity. It is typical for A. lepidum of which the greatest populations allow the biometric comparaisons. In Portugal, the mesogean Tropidaceras are missing. This absence of the subboreal Acanthopleuroceras ancestors suggests the straight celto-souabe derivation of the Portuguese Acanthopleuroceras and not a similar local evolution. A. lepidum the last Acanthopleuroceras reaches the western coast of Canada (British Columbia) probably by the Arctic ocean.

Fouling of a drinking water system in relation to hydraulic circumstances and customer complaints

In a “perfect” drinking water system, the water quality for the consumers should be the same as the quality of the water leaving the treatment plant. However, some variability along the system can lead to a decrease in water quality (such as discolouration) which is usually reflected in the number of the customer complaints. This change may be related to the amount of sediment in the distribution network, leading to an increase in turbidity at the water supply. Since there is no such thing as a perfect drinking water system, the behaviour of particles in a drinking water network needs a suitable approach in order to understand how it works. Moreover, the combination of measurements, such as turbidity patterns and the Resuspension Potential Method (RPM) aid in the prevention of discoloured water complaints and intervention in the treatment upgrade or the network cleaning. Besides sediments there is also bacterial regrowth in the network, which is related to the water quality and distribution network characteristics. In a theoretical drinking water system higher velocities, temperature and shorter residences times lead to wider bacterial growth. In this study we observe velocity and residence steady-states and bacterial does not seem to be related to either. It can be concluded that adequate measurements of RPM, customer complaints and bacterial concentrations allow a wider knowledge on particle behaviour in drinking water systems.

Concept of Customer Relationship Management as an example of innovation in banking sector

Banks that has introduced CRM system, had to make some difficult changes in their organization in order to become more customer oriented. Beside the pure CRM banks try to adopt other innovative tools related with the core CRM. Some of these solutions are constructed in such a way so that ensured could be also access to the information beside to bank’s organization.

Future gender relations in global restructuring processes case study evidence from knowledge-intensive, manufacturing and service occupations

Global restructuring processes have not only strong implications for European working and living realities, but also have specific outcomes with regard to gender relations. The following contribution analyses in which way global restructuring shapes current gender relations in order to identify important trends and developments for future gender (in)equalities at the workplace. On the basis of a large qualitative study on global restructuring and impacts on different occupational groups it argues that occupational belonging in line with skill and qualification levels are crucial factors to assess the further development of gender relations at work. Whereas global restructuring in knowledge-based occupations may provide new opportunities for female employees, current restructuring is going to deteriorate female labour participation in service occupations. In contrast, manufacturing occupations can be characterised by persistent gender relations, which do not change in spite of major restructuring processes at the work place. Taking the institutional perspective into account, it seems to be crucial to integrate the occupational perspective in order to apply adequate policy regulations to prevent the reinforcement of gender related working patterns in the near future.