A segurança das infraestruturas críticas em Portugal

Portugal, having responsibilities at European level, needs to ensure compliance with European standards, particularly with regard to the European Security Plan for Critical Infrastructures. National critical infrastructures should be a focus of attention with regard to the management of public risks, since these represent "a set of services that are essential to the functioning of the country and the functioning of the forces that ensure national defense." (Soares, 2008) This contribution on national critical infrastructures (CI) has the essential objective of clarifying the development of the strategy adopted by Portugal in pursuit of the security of these fundamental infrastructures. The goal lies not only through producing a descriptive document, but also carry a brief confrontation between the legal framework related to these subjects and the reality in which the Critical Infrastructure Operators and the National Civil Protection Authority (ANPC) operate. It is intended, in this sense, to understand the development of the project for the national security program of critical infrastructures and what effects of its measures on operators. As for the methodology, we followed a methodological strategy, where we combine the literature with data obtained through semi-structured interviews. Portugal, being a geographically peripheral country and having no record of incidents capable of causing major contingencies in key services for the normal development of society, does not have a structured and regulator plan that substantiates the need for operators responsible for CI to invest in security. This same approach is expected at the State level, believing that even though this theme has be widely explored by international institutions, Portugal has not yet tried to give the attention it deserves. Without the existence of an institution and a regulatory system, CI operators can become less available to comply with the legal framework.

Management consulting labs Galp loyalty

The main objective of this project was to investigate methods to create a new loyalty approach for Galp Energia in order to improve customer retention and reduce churn, related with the expansion of hypermarket chains’ in the Fuel Retail Market and the country’s economical situation. The team carried out on-spot surveys and focus groups, researched loyalty programs’ best practices, analyzed peers practices and the company’s past performance in order to find important customer insights. These were used to develop the final recommendations resulting in a new paradigm to the group’s loyalty approach alongside incremental improvements to the current loyalty solutions.

Fostering e-participation sustainability through a BPM-driven semantic model

According to a recent Eurobarometer survey (2014), 68% of Europeans tend not to trust national governments. As the increasing alienation of citizens from politics endangers democracy and welfare, governments, practitioners and researchers look for innovative means to engage citizens in policy matters. One of the measures intended to overcome the so-called democratic deficit is the promotion of civic participation. Digital media proliferation offers a set of novel characteristics related to interactivity, ubiquitous connectivity, social networking and inclusiveness that enable new forms of societal-wide collaboration with a potential impact on leveraging participative democracy. Following this trend, e-Participation is an emerging research area that consists in the use of Information and Communication Technologies to mediate and transform the relations among citizens and governments towards increasing citizens’ participation in public decision-making. However, despite the widespread efforts to implement e-Participation through research programs, new technologies and projects, exhaustive studies on the achieved outcomes reveal that it has not yet been successfully incorporated in institutional politics. Given the problems underlying e-Participation implementation, the present research suggested that, rather than project-oriented efforts, the cornerstone for successfully implementing e-Participation in public institutions as a sustainable added-value activity is a systematic organisational planning, embodying the principles of open-governance and open-engagement. It further suggested that BPM, as a management discipline, can act as a catalyst to enable the desired transformations towards value creation throughout the policy-making cycle, including political, organisational and, ultimately, citizen value. Following these findings, the primary objective of this research was to provide an instrumental model to foster e-Participation sustainability across Government and Public Administration towards a participatory, inclusive, collaborative and deliberative democracy. The developed artefact, consisting in an e-Participation Organisational Semantic Model (ePOSM) underpinned by a BPM-steered approach, introduces this vision. This approach to e-Participation was modelled through a semi-formal lightweight ontology stack structured in four sub-ontologies, namely e-Participation Strategy, Organisational Units, Functions and Roles. The ePOSM facilitates e-Participation sustainability by: (1) Promoting a common and cross-functional understanding of the concepts underlying e-Participation implementation and of their articulation that bridges the gap between technical and non-technical users; (2) Providing an organisational model which allows a centralised and consistent roll-out of strategy-driven e-Participation initiatives, supported by operational units dedicated to the execution of transformation projects and participatory processes; (3) Providing a standardised organisational structure, goals, functions and roles related to e-Participation processes that enhances process-level interoperability among government agencies; (4) Providing a representation usable in software development for business processes’ automation, which allows advanced querying using a reasoner or inference engine to retrieve concrete and specific information about the e-Participation processes in place. An evaluation of the achieved outcomes, as well a comparative analysis with existent models, suggested that this innovative approach tackling the organisational planning dimension can constitute a stepping stone to harness e-Participation value.

Modelação do processo de reconhecimento de estudos em Angola

Apesar de as tecnologias e os Sistemas de Informação (SI) serem hoje fatores essenciais para uma gestão eficiente, estes não têm, por si só, sido suficientes para garantir os resultados desejados na medida em que fragmentam os processos de negócio em torno de suas aplicações funcionais. Clareza na perceção dos requisitos dos processos de negócio a serem implementados em SI torna-se um fator determinante para que os resultados provenientes da sua implementação revertam em benefícios para as organizações. Esta dissertação tem por base a utilização do recurso da modelação, inserida nas melhores práticas de Business Process Management (BPM), como ferramenta de eliciação dos requisitos dos processos de negócio, com a intenção de mitigar ou eliminar dificuldades no seu entendimento e garantir o alinhamento destes com os objetivos estratégicos da organização. Para o desenvolvimento prático, foi realizado um Caso de Estudo, onde se procedeu à Modelação do Processo de Negócio de Reconhecimento de Estudos em Angola, utilizando a Business Process Modeling Notation (BPMN). O contributo deste trabalho consiste na apresentação dos benefícios da prática de modelação de processos de negócio, suportada pela aplicação da abordagem BPM. Ambiciona-se que o resultado obtido possa contribuir na explicitação e visibilidade dos processos, favorecendo o entendimento dos seus requisitos, e garantir o alcance dos resultados esperados aquando da sua implementação em SI.

Ideation at Canon business services

Digitalisation, globalisation, and evolving customer demands are only a few of the factors that are bound to transform the business process services industry for CBS. By investigating new ways to address these imminent challenges, this thesis explores the feasibility of implementing a formal approach to ideation to complement CBS’ service innovation practice. Two workshops were therefore conducted to put theory into action by generating new service ideas in a multifunctional team. Applying both divergent and convergent ideation techniques revealed that the latter improved an idea’s novelty and creativity as opposed to the expected increase in workability and relevance. Additionally, further analysis sheds light into the potential influence of individual characteristics and group dynamics on creativity. The thesis concludes with a discussion on the organisational implications of the findings and recommendations for future research.

Metamodelação de processos e serviços

Dissertação apresentada na Faculdade de Ciências e Tecnologia da Universidade Nova de Lisboa para a obtenção do Grau de Mestre em Engenharia Informática

Spatial analysis and investigation of fire events occurrences in the Valencian Community, Spain

Dissertation submitted in partial fulfillment of the requirements for the Degree of Master of Science in Geospatial Technologies.

Spatio-temporal analyses of the relationship between armed conflict and climate change in the eastern Africa

Dissertation submitted in partial fulfillment of the requirements for the Degree of Master of Science in Geospatial Technologies.

Going with the wind: The time for time-of-use tariffs

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics

Implementação BIM nos processos organizacionais em empresas de construção – um caso de estudo

Dissertação para obtenção do Grau Mestre em Engenharia Civil – Perfil de Construção

O acesso ao tratamento em saúde Mental na microregião de Itajubá/MG-Brasil

RESUMO: A integração da saúde mental à atenção básica é a recomendação feita para facilitar o acesso ao tratamento. A pesquisa teve por objetivo mapear e analisar os facilitadores e as barreiras ao acesso ao tratamento em saúde mental da Microrregião de Itajubá, estado de Minas Gerais, Brasil, composta por 15 municípios. A metodologia pautou-se na triangulação dos métodos, combinando a abordagem quantitativa e qualitativa de pesquisa. Para tal foi feito o mapeamento da capacidade instalada dos recursos existentes e identificação das principais lacunas com base nos parâmetros da saúde pública, a partir de roteiros de entrevistas e grupos focais com os principais atores sociais implicados. Constatou-se que o maior facilitador ao acesso ao tratamento tem sido a atuação das equipes de PSF (Programa Saúde da Família), que atuam diretamente nas comunidades. Outros facilitadores foram: a atuação dos CRAS (Centro de Referência de Assistência Social); a existência de um CAPS (Centro de Atenção Psicossocial), embora não credenciado ao SUS (Sistema Único de Saúde); Colegiados de Saúde Mental que promovem discussões, informação, educação, e pressionam os municípios para a implantação de serviços de saúde mental. A falta de “vontade política”, isto é, uma intervenção mais clara da gestão pública da saúde, com estabelecimento de prioridades para prover a ampliação do acesso, foi identificada como a maior barreira a ser enfrentada na microrregião, especialmente por falta de organização e planejamento das ações em saúde mental. Serviços que trabalham de forma isolada, sem a construção de uma rede; pouca participação política dos usuários dos serviços de saúde mental; e falta de recursos humanos, e profissionais pouco preparados para a função compõem as outras barreiras de acesso. Vê-se que diante dos facilitadores e barreiras expostos é preciso que os municípios realizem um levantamento sistemático, a fim de criar um plano de ação em saúde mental para compartilhar informações, recursos, serviços, disponibilidade, disposição e ações em rede.-------------- ABSTRACT: Integrating mental health care in primary-care services is recommended in order to improve access to treatment. Access to mental health treatment has been a worldwide debated theme. In Brazil, with the Psychiatric Reform, there has been a change of paradigm in the way of treating persons with mental disorders. Various health devices were created, building a net of treatment and care that replaces the asylum system and where human rights are respected and defended and the offered treatment is the closest possible to their social space. The research aims to map and analyse the barriers and the facilitators to mental health treatment in the micro-region of Itajubá, state of Minas Gerais/Brazil, made up of 15 counties. The methodology was based on the triangulation of methods, combining quantitative and qualitative research. For that, a mapping of the installed capacity of the existent resource was carried out; identification of the main voids based on the parameters of public health through scripts of interviews and focus groups with the social actors involved. It was found that the main facilitator to treatment has been the performance of PSF, who act directly in the communities. Other facilitators also stand out: the work of CRAS; the existence of CAPS, although not accredited to SUS; Mental Health Collegiate, promoting discussions, information, education, and forcing pressure on the counties for the implantation of mental health services. The lack of political will was identified as the major barrier to be faced in the micro-region, especially due to lack of organization and planning in the actions towards mental health. The services working isolatedly, without a communication net, and the lack of human resources as well as poorly prepared professional, are the main difficulties faced by access to mental health treatment. Becomes clear that the counties need to undertake a systematic survey towards creating a plan of action in mental health, in order to share information, resources, services, availability, disposition and networking.

Application of OSN in membrane cascade for purification of the API Amoxicillin

Dissertação para obtenção do Grau de Mestre em Engenharia Química e Bioquímica