Knowledge management in multinational companies: the repatriates’ role in the competitive advantage in subsidiaries

This paper addresses the topic of knowledge management in multinational companies (MNCs). Its purpose is to examine the role of expatriates in knowledge acquisition and transfer within MNCs. Specifically it focuses on knowledge acquisition and transfer from one MNC head office located in Germany to two Portuguese subsidiaries as a basis for competitive advantage in their Portuguese subsidiaries. A qualitative research methodology is used, specifically through an exploratory case study approach, which examines how international assignments are important for the role of expatriates In knowledge acquisition and transfer between foreign head offices and their Portuguese subsidiaries. The data were collected through semi structured interviews to 10 Portuguese repatriates from two Portuguese subsidiaries of one foreign MNC. The findings suggest that the reasons that lead to expatriating employees from Portuguese subsidiaries to foreign head offices are connected to (1) knowledge management strategies to development the subsidiary’s performance; (2) new skills and knowledge acquisition by future team leaders and business/product managers in Portuguese subsidiaries; (3) procuring knowledge, from agents in head office, to be disseminated amongst co-workers in Portuguese subsidiaries; (4) acquiring global management skills, impossible to acquire locally and; (5) developing global projects within MNC. Also our results show that knowledge acquisition and transfer from foreign head office, through subsidiaries’ expatriates, contributes directly to the Portuguese subsidiaries’ innovation, improved performance, competitive advantage and growth in the economic sectors in which they operate. Moreover, evidence reveals that expatriation is seen as a strategy to fulfil some of the main organisational objectives through their expatriates (e.g., create new products and business markets, develop and incorporate new organisational techniques and processes, integrate global teams within multinational corporation with a responsibility on the definition of global objectives). The results obtained suggest that expatriates have a central role in acquiring and transferring strategic knowledge from MNC head office to their subsidiaries located in Portugal. Based on the findings, the paper discusses in detail the main theoretical and managerial implications. Suggestions for further research are also presented. The study’s main limitation is the small size of the sample, but its findings and methodology are quite original and significant.

Camões - Instituto da Cooperação e da Língua Portuguesa [Camões, IP] português língua de herança [PLH] - língua e identidade

Neste artigo, abordamos, num primeiro momento, a relação entre língua e identidade, tendo em mente que um dos objetivos principais do EPE [Ensino Português no Estrangeiro] é reforçar o vínculo afetivo dos alunos com as suas raízes. O trabalho que aqui apresentamos visa, precisamente, contribuir para a valorização desse elo afetivo dos alunos do EPE na Alemanha, com a LP [Língua Portuguesa] e com uma parte integrante da sua identidade. Num segundo momento, tendo em conta a heterogeneidade dos nossos alunos, dos seus perfis linguísticos e culturais, identificamos que estatuto assume a LP para estes alunos, elucidando sobre as dimensões pedagógicas adotadas ou a adotar no processo de E/A [Ensino e aprendizagem] do EPE. Destacamos, assim, o conceito de Português Língua de Herança [PLH], estatuto que o português assume para os alunos do EPE na Alemanha, percecionado como a língua minoritária, usada pelos filhos dos emigrantes das segundas e terceiras gerações, em contexto restrito, no seio familiar, com a família e, de uma forma menos frequente, com os amigos portugueses.