Sistema de gestão de transporte de envios parcelares

No ambiente empresarial actual, cada vez mais competitivo e exigente, é um factor fundamental para o sucesso das empresas a sua capacidade de atingir e melhorar os níveis de satisfação exigidos pelos clientes. Para identificar as melhorias a implementar, as empresas devem ser capazes de monitorizar e controlar todas as suas actividades e processos. O acompanhamento realizado às actividades delegadas a empresas externas, como por exemplo o transporte de mercadorias, é dificultado quando os prestadores destes serviços não possuem ferramentas de apoio que disponibilizem informação necessária para o efeito. A necessidade de colmatar esta dificuldade na recolha da informação durante a distribuição de uma encomenda na empresa Caetano Parts, uma empresa de revenda de peças de substituição automóvel, levou ao desenvolvimento de uma ferramenta que permite fazer o seguimento de uma encomenda em todas as suas fases, permitindo ao responsável pelas operações acompanhar o estado da encomenda desde o instante em que a encomenda é colocada, passando pelo seu processamento dentro das instalações, até à sua entrega ao cliente. O sistema desenvolvido é composto por dois componentes, o front-end e o back-end. O front-end é composto por uma aplicação web, e por uma aplicação Android para dispositivos móveis. A aplicação web disponibiliza a gestão da base de dados, o acompanhamento do estado da encomenda e a análise das operações. A aplicação Android é disponibilizada às empresas responsáveis pelo transporte das encomendas e possibilita a actualização online da informação acerca do processo de entrega. O back-end é composto pela unidade de armazenamento e processamento da informação e encontra-se alojado num servidor com ligação à internet, disponibilizando uma interface com o serviço móvel do tipo serviço web. A concepção, desenvolvimento e descrição das funcionalidades desta ferramenta são abordadas ao longo do trabalho. Os testes realizados ao longo do desenvolvimento validaram o correcto funcionamento da ferramenta, estando pronta para a realização de um teste piloto.

Navegação de robôs móveis por marcas artificiais em ambientes semi-estruturados

Mestrado em engenharia electrotécnica e de computadores - Área de Especialização de Sistemas Autónomos

Problemática associada à utilização de diferentes tipos de mochila para transporte de material escolar

O transporte de cargas é uma tarefa comum para crianças, adolescentes e adultos, pela necessidade de transferência diária de objetos pessoais, livros e artigos de papelaria para os locais de trabalho ou escolas. Diversos autores apontam que o peso carregado durante transporte de material é o principal responsável pelo aparecimento de dor lombar. Deste modo é importante o constante estudo da temática para a definição recomendações e limites. O presente estudo teve como principais objetivos a caraterização da problemática associada à utilização de mochilas e a determinação do Peso Máximo Aceitável (PMA) e do Índice de Esforço Percebido (IEP) para a tarefa de transporte de mochilas, através da abordagem psicofísica. O estudo foi desenvolvido com estudantes do 7º, 8º e 9º ano de escolaridade e, foi dividido em duas fases. Na 1ª fase foram aplicados questionários para a análise da problemática associada à utilização de diferentes tipos de mochilas escolares. Nesta fase, foram incluídos aspetos associados à identificação do tipo de mochila mais utilizada, as rotinas e hábitos dos estudantes e as características da mochila utilizada. Verificou-se que os estudantes utilizam, maioritariamente, a mochila de duas alças para transporte de material escolar. Posteriormente foram efetuadas medições de peso da mochila, altura e peso aos 131 estudantes que constituíram a amostra da 1º fase. O principal objetivo deste ponto foi identificar o tipo de mochila habitualmente utilizada pelos estudantes assim como, o peso transportado nas mochilas. Na 2ª fase foi efetuado um estudo para a determinação do PMA e do IEP, através da abordagem psicofísica, para a tarefa de transporte de mochila, considerando-se uma amostra constituída por 10 estudantes. Para este estudo, apenas foi considerada a mochila mais frequentemente utilizada, identificada na 1º fase. A tarefa consistiu no transporte da mochila nos dois ombros e com as alças devidamente ajustadas ao corpo, num percurso pré-definido, de acordo com o procedimento experimental. Os resultados indicaram que nem todos os estudantes transportam mochilas com pesos dentro das recomendações da Organização Mundial de Saúde. O PMA determinado pelos estudantes foi de 6.8 kg para a mochila de duas alças e a região dos ombros foi identificada durante todo o estudo como sendo a que apresentava maior intensidade de dor durante o transporte da mochila.

Práticas de gestão de recursos humanos em PME’s portuguesas

O presente estudo tem como principal objectivo caracterizar as práticas de Gestão de Recursos Humanos mais desenvolvidas em pequenas e médias empresas (PME’s) portuguesas. Embora parte integrante de uma investigação mais ampla, a qual resultou numa dissertação de mestrado que pretendeu estudar as práticas de Gestão de Recursos Humanos (GRH) nas empresas de média dimensão do distrito de Aveiro, este estudo pretende apresentar uma das suas principais dimensões de análise. De referir que a investigação inicial abrangia o conceito de média empresa (de 50 a 500 trabalhadores). No entanto, e para conferir originalidade ao estudo que agora se apresenta publicamente, a realidade empírica em estudo foi circunscrita às denominadas PME’s (50 a 249 trabalhadores). Para melhor contextualizar a realidade objecto de estudo, tomou-se como ponto de partida a abordagem teórica sobre as diferentes fases evolutivas do conceito e conteúdo da GRH e, consequentemente, a sua caracterização no nosso país. Adicionalmente é analisado o papel que o departamento de recursos humanos assume no desenvolvimento da GRH no interior das PME’s através da disseminação que faz das suas diferentes práticas, previamente identificadas a partir da revisão de literatura analisada. A partir da literatura revista foi identificado um conjunto de 21 práticas de GRH como as mais comummente desenvolvidas em contexto organizacional. Dado ser objectivo principal perceber se a GRH das PME’s portuguesas acompanha a tendência evolutiva desta disciplina de gestão a nível internacional, fez-se a diferenciação entre aquelas que são consideradas práticas tradicionais e práticas estratégicas de GRH. Delimitado ao distrito de Aveiro, de um universo constituído por 613 empresas, foi aplicado um inquérito por questionário, via postal, tendo sido recolhidos 111 questionários válidos. A análise dos resultados permite concluir que não obstante predominarem em Portugal as PME’s, estas apresentam pouca intensidade no desenvolvimento de práticas de GRH, ao mesmo tempo que se apresentam como limitadoras do grau de intervenção do departamento de RH, no desenvolvimento dessas práticas. Há, portanto, motivos para propor alguns desafios de mudança à GRH vigente neste grupo de empresas, ainda muito dependente dos processos burocrático-administrativos na gestão do recurso mais dinâmico das organizações: as pessoas. É ainda longo o caminho a percorrer para que se possa falar numa efectiva gestão estratégica de recursos humanos nas PME’s portuguesas. Contudo, os primeiros passos estão dados. Este estudo permitiu não só uma primeira aproximação a um conjunto de PME’s portuguesas bem como a obtenção de maior conhecimento da função recursos humanos das PME’s estudadas. As principais conclusões extraídas deste estudo pretendem ser um importante input que auxilie as empresas portuguesas com esta tipologia a melhorarem a sua eficiência no domínio da GRH.

A case study on the improvement of eco-efficiency ratios: application to a composite processing industry

The World Business Council for Sustainable Development (WBCSD) defines Eco-Efficiency as follows: ‘Eco- Efficiency is achieved by the delivery of competitively priced-goods and services that satisfy human needs and bring quality of life, while progressively reducing ecological impacts and resource intensity throughout the life-cycle to a level at least in line with the earth’s estimated carrying capacity’. Eco-Efficiency is under this point of view a key concept for sustainable development, bringing together economic and ecological progress. Measuring the Eco-Efficiency of a company, factory or business, is a complex process that involves the measurement and control of several and relevant parameters or indicators, globally applied to all companies in general, or specific according to the nature and specificities of the business itself. In this study, an attempt was made in order to measure and evaluate the eco-efficiency of a pultruded composite processing company. For this purpose the recommendations of WBCSD [1] and the directives of ISO 14301 standard [2] were followed and applied. The analysis was restricted to the main business branch of the company: the production and sale of standard GFRP pultrusion profiles. The main general indicators of eco-efficiency, as well as the specific indicators, were defined and determined according to ISO 14031 recommendations. With basis on indicators’ figures, the value profile, the environmental profile, and the pertinent eco-efficiency’s ratios were established and analyzed. In order to evaluate potential improvements on company eco-performance, new indicators values and ecoefficiency ratios were estimated taking into account the implementation of new proceedings and procedures, both in upstream and downstream of the production process, namely: a) Adoption of new heating system for pultrusion die in the manufacturing process, more effective and with minor heat losses; b) Implementation of new software for stock management (raw materials and final products) that minimize production failures and delivery delays to final consumer; c) Recycling approach, with partial waste reuse of scrap material derived from manufacturing, cutting and assembly processes of GFRP profiles. In particular, the last approach seems to significantly improve the eco-efficient performance of the company. Currently, by-products and wastes generated in the manufacturing process of GFRP profiles are landfilled, with supplementary added costs to this company traduced by transport of scrap, landfill taxes and required test analysis to waste materials. However, mechanical recycling of GFRP waste materials, with reduction to powdered and fibrous particulates, constitutes a recycling process that can be easily attained on heavy-duty cutting mills. The posterior reuse of obtained recyclates, either into a close-looping process, as filler replacement of resin matrix of GFRP profiles, or as reinforcement of other composite materials produced by the company, will drive to both costs reduction in raw materials and landfill process, and minimization of waste landfill. These features lead to significant improvements on the sequent assessed eco-efficiency ratios of the present case study, yielding to a more sustainable product and manufacturing process of pultruded GFRP profiles.

From Customer to Stakeholder Management: Quality Managers perceptions of Sustainability and Social Responsibility concepts, motivations and impacts

57Th EOQ Congress, Quality Renaissance - Co-creating a Viable Future"

Terminology and knowledge engineering conference. New frontiers in the constructive symbiosis of terminology and knowledge engineering

To meet the increasing demands of the complex inter-organizational processes and the demand for continuous innovation and internationalization, it is evident that new forms of organisation are being adopted, fostering more intensive collaboration processes and sharing of resources, in what can be called collaborative networks (Camarinha-Matos, 2006:03). Information and knowledge are crucial resources in collaborative networks, being their management fundamental processes to optimize. Knowledge organisation and collaboration systems are thus important instruments for the success of collaborative networks of organisations having been researched in the last decade in the areas of computer science, information science, management sciences, terminology and linguistics. Nevertheless, research in this area didn’t give much attention to multilingual contexts of collaboration, which pose specific and challenging problems. It is then clear that access to and representation of knowledge will happen more and more on a multilingual setting which implies the overcoming of difficulties inherent to the presence of multiple languages, through the use of processes like localization of ontologies. Although localization, like other processes that involve multilingualism, is a rather well-developed practice and its methodologies and tools fruitfully employed by the language industry in the development and adaptation of multilingual content, it has not yet been sufficiently explored as an element of support to the development of knowledge representations - in particular ontologies - expressed in more than one language. Multilingual knowledge representation is then an open research area calling for cross-contributions from knowledge engineering, terminology, ontology engineering, cognitive sciences, computational linguistics, natural language processing, and management sciences. This workshop joined researchers interested in multilingual knowledge representation, in a multidisciplinary environment to debate the possibilities of cross-fertilization between knowledge engineering, terminology, ontology engineering, cognitive sciences, computational linguistics, natural language processing, and management sciences applied to contexts where multilingualism continuously creates new and demanding challenges to current knowledge representation methods and techniques. In this workshop six papers dealing with different approaches to multilingual knowledge representation are presented, most of them describing tools, approaches and results obtained in the development of ongoing projects. In the first case, Andrés Domínguez Burgos, Koen Kerremansa and Rita Temmerman present a software module that is part of a workbench for terminological and ontological mining, Termontospider, a wiki crawler that aims at optimally traverse Wikipedia in search of domainspecific texts for extracting terminological and ontological information. The crawler is part of a tool suite for automatically developing multilingual termontological databases, i.e. ontologicallyunderpinned multilingual terminological databases. In this paper the authors describe the basic principles behind the crawler and summarized the research setting in which the tool is currently tested. In the second paper, Fumiko Kano presents a work comparing four feature-based similarity measures derived from cognitive sciences. The purpose of the comparative analysis presented by the author is to verify the potentially most effective model that can be applied for mapping independent ontologies in a culturally influenced domain. For that, datasets based on standardized pre-defined feature dimensions and values, which are obtainable from the UNESCO Institute for Statistics (UIS) have been used for the comparative analysis of the similarity measures. The purpose of the comparison is to verify the similarity measures based on the objectively developed datasets. According to the author the results demonstrate that the Bayesian Model of Generalization provides for the most effective cognitive model for identifying the most similar corresponding concepts existing for a targeted socio-cultural community. In another presentation, Thierry Declerck, Hans-Ulrich Krieger and Dagmar Gromann present an ongoing work and propose an approach to automatic extraction of information from multilingual financial Web resources, to provide candidate terms for building ontology elements or instances of ontology concepts. The authors present a complementary approach to the direct localization/translation of ontology labels, by acquiring terminologies through the access and harvesting of multilingual Web presences of structured information providers in the field of finance, leading to both the detection of candidate terms in various multilingual sources in the financial domain that can be used not only as labels of ontology classes and properties but also for the possible generation of (multilingual) domain ontologies themselves. In the next paper, Manuel Silva, António Lucas Soares and Rute Costa claim that despite the availability of tools, resources and techniques aimed at the construction of ontological artifacts, developing a shared conceptualization of a given reality still raises questions about the principles and methods that support the initial phases of conceptualization. These questions become, according to the authors, more complex when the conceptualization occurs in a multilingual setting. To tackle these issues the authors present a collaborative platform – conceptME - where terminological and knowledge representation processes support domain experts throughout a conceptualization framework, allowing the inclusion of multilingual data as a way to promote knowledge sharing and enhance conceptualization and support a multilingual ontology specification. In another presentation Frieda Steurs and Hendrik J. Kockaert present us TermWise, a large project dealing with legal terminology and phraseology for the Belgian public services, i.e. the translation office of the ministry of justice, a project which aims at developing an advanced tool including expert knowledge in the algorithms that extract specialized language from textual data (legal documents) and whose outcome is a knowledge database including Dutch/French equivalents for legal concepts, enriched with the phraseology related to the terms under discussion. Finally, Deborah Grbac, Luca Losito, Andrea Sada and Paolo Sirito report on the preliminary results of a pilot project currently ongoing at UCSC Central Library, where they propose to adapt to subject librarians, employed in large and multilingual Academic Institutions, the model used by translators working within European Union Institutions. The authors are using User Experience (UX) Analysis in order to provide subject librarians with a visual support, by means of “ontology tables” depicting conceptual linking and connections of words with concepts presented according to their semantic and linguistic meaning. The organizers hope that the selection of papers presented here will be of interest to a broad audience, and will be a starting point for further discussion and cooperation.

Six sigma methodologies: implementation and impacts on Portuguese small and medium companies (SMES)

Artigo elaborador no âmbito dos trabalhos decorrentes à dissertação de Mestrado do Aluno David Leite, no Mestrado em Gestão Integrada Qualidade, Ambiente e Segurança, ESTGF-IPP, Oreintados pelos Professores Luís Fonseca (ISEP-IPP) e Vanda Lima (ESTGF-IPP).

Reliable and Fast Hand-Offs in Low-Power Wireless Networks

Hand-off (or hand-over), the process where mobile nodes select the best access point available to transfer data, has been well studied in wireless networks. The performance of a hand-off process depends on the specific characteristics of the wireless links. In the case of low-power wireless networks, hand-off decisions must be carefully taken by considering the unique properties of inexpensive low-power radios. This paper addresses the design, implementation and evaluation of smart-HOP, a hand-off mechanism tailored for low-power wireless networks. This work has three main contributions. First, it formulates the hard hand-off process for low-power networks (such as typical wireless sensor networks - WSNs) with a probabilistic model, to investigate the impact of the most relevant channel parameters through an analytical approach. Second, it confirms the probabilistic model through simulation and further elaborates on the impact of several hand-off parameters. Third, it fine-tunes the most relevant hand-off parameters via an extended set of experiments, in a realistic experimental scenario. The evaluation shows that smart-HOP performs well in the transitional region while achieving more than 98 percent relative delivery ratio and hand-off delays in the order of a few tens of a milliseconds.

Consultoria e formação em marketing digital para PME’s

Trabalho de Projeto apresentado ao Instituto de Contabilidade e Administração do Porto para a obtenção do grau de Mestre em Marketing Digital, sob orientação de Doutor Freitas Santos

Comportamento do consumidor digital: o caso do e-learning nas licenciaturas do ensino superior português

Dissertação de Mestrado apresentado ao Instituto de Contabilidade e Administração do Porto para a obtenção do grau de Mestre em Marketing Digital, sob orientação do professor Doutor Manuel Silva

Reply to: Comments on “Particle Swarm Optimization with Fractional-Order Velocity”

We agree with Ling-Yun et al. [5] and Zhang and Duan comments [2] about the typing error in equation (9) of the manuscript [8]. The correct formula was initially proposed in [6, 7]. The formula adopted in our algorithms discussed in our papers [1, 3, 4, 8] is, in fact, the following: ...

Fractional Order Generalized Information

This paper formulates a novel expression for entropy inspired in the properties of Fractional Calculus. The characteristics of the generalized fractional entropy are tested both in standard probability distributions and real world data series. The results reveal that tuning the fractional order allow an high sensitivity to the signal evolution, which is useful in describing the dynamics of complex systems. The concepts are also extended to relative distances and tested with several sets of data, confirming the goodness of the generalization.

Dynamic Analysis and Pattern Visualization of Forest Fires

This paper analyses forest fires in the perspective of dynamical systems. Forest fires exhibit complex correlations in size, space and time, revealing features often present in complex systems, such as the absence of a characteristic length-scale, or the emergence of long range correlations and persistent memory. This study addresses a public domain forest fires catalogue, containing information of events for Portugal, during the period from 1980 up to 2012. The data is analysed in an annual basis, modelling the occurrences as sequences of Dirac impulses with amplitude proportional to the burnt area. First, we consider mutual information to correlate annual patterns. We use visualization trees, generated by hierarchical clustering algorithms, in order to compare and to extract relationships among the data. Second, we adopt the Multidimensional Scaling (MDS) visualization tool. MDS generates maps where each object corresponds to a point. Objects that are perceived to be similar to each other are placed on the map forming clusters. The results are analysed in order to extract relationships among the data and to identify forest fire patterns.

Fractional order modelling of dynamic backlash

This paper studies the dynamical properties of systems with backlash and impact phenomena. This type of non-linearity can be tackled in the perspective of the fractional calculus theory. Fractional and integer order models are compared and their influence upon the emerging dynamics is analysed. It is demonstrated that fractional models can memorize dynamical effects due to multiple micro-collisions.