Virtual communities of practice: examining the motivations and constraints in their knowledge creation and knowledge transfer preocesses

Paper accepted for the OKLC 2009 - International Conference on Organizational Learning, Knowledge and Capabilities (26-28th, April 2009, Amsterdam, the Netherlands).

Multiple-choice tests: a tool in assessing knowledge

The purpose of this paper is to analyse if Multiple-Choice Tests may be considered an interesting alternative for assessing knowledge, particularly in the Mathematics area, as opposed to the traditional methods, such as open questions exams. In this sense we illustrate some opinions of the researchers in this area. Often the perception of the people about the construction of this kind of exams is that they are easy to create. But it is not true! Construct well written tests it’s a hard work and needs writing ability from the teachers. Our proposal is analyse the construction difficulties of multiple - choice tests as well some advantages and limitations of this type of tests. We also show the frequent critics and worries, since the beginning of this objective format usage. Finally in this context some examples of Multiple-Choice Items in the Mathematics area are given, and we illustrate as how we can take advantage and improve this kind of tests.

Knowledge and technologies in innovative information systems

7th Mediterranean Conference on Information Systems, MCIS 2012, Guimaraes, Portugal, September 8-10, 2012, Proceedings Series: Lecture Notes in Business Information Processing, Vol. 129

The Role of lifelong learning in creation of a european knowledge-based society

The dominant discourse in education and training policies, at the turn of the millennium, was on lifelong learning (LLL) in the context of a knowledge-based society. As Green points (2002, pp. 611-612) several factors contribute to this global trend: The demographic change: In most advanced countries, the average age of the population is increasing, as people live longer; The effects of globalisation: Including both economic restructuring and cultural change which have impacts on the world of education; Global economic restructuring: Which causes, for example, a more intense demand for a higher order of skills; the intensified economic competition, forcing a wave of restructuring and creating enormous pressure to train and retrain the workforce In parallel, the “significance of the international division of labour cannot be underestimated for higher education”, as pointed out by Jarvis (1999, p. 250). This author goes on to argue that globalisation has exacerbated differentiation in the labour market, with the First World converting faster to a knowledge economy and a service society, while a great deal of the actual manufacturing is done elsewhere.

Organization knowledge management change from a complex adaptive systems perpective with ability for ambidexeterity

We are working on the confluence of knowledge management, organizational memory and emergent knowledge with the lens of complex adaptive systems. In order to be fundamentally sustainable organizations search for an adaptive need for managing ambidexterity of day-to-day work and innovation. An organization is an entity of a systemic nature, composed of groups of people who interact to achieve common objectives, making it necessary to capture, store and share interactions knowledge with the organization, this knowledge can be generated in intra-organizational or inter-organizational level. The organizations have organizational memory of knowledge of supported on the Information technology and systems. Each organization, especially in times of uncertainty and radical changes, to meet the demands of the environment, needs timely and sized knowledge on the basis of tacit and explicit. This sizing is a learning process resulting from the interaction that emerges from the relationship between the tacit and explicit knowledge and which we are framing within an approach of Complex Adaptive Systems. The use of complex adaptive systems for building the emerging interdependent relationship, will produce emergent knowledge that will improve the organization unique developing.

A novel framework for modeling value for the customer, an essay on negotiation

This paper proposes a novel framework for modelling the Value for the Customer, the so-called the Conceptual Model for Decomposing Value for the Customer (CMDVC). This conceptual model is first validated through an exploratory case study where the authors validate both the proposed constructs of the model and their relations. In a second step the authors propose a mathematical formulation for the CMDVC as well as a computational method. This has enabled the final quantitative discussion of how the CMDVC can be applied and used in the enterprise environment, and the final validation by the people in the enterprise. Along this research, we were able to confirm that the results of this novel quantitative approach to model the Value for the Customer is consistent with the company's empirical experience. The paper further discusses the merits and limitations of this approach, proposing that the model is likely to bring value to support not only the contract preparation at an Ex-Ante Negotiation Phase, as demonstrated, but also along the actual negotiation process, as finally confirmed by an enterprise testimonial.

Increase of the delivered energy probability in DES using a fuzzy probabilistic modeling

The paper proposes a methodology to increase the probability of delivering power to any load point by identifying new investments in distribution energy systems. The proposed methodology is based on statistical failure and repair data of distribution components and it uses a fuzzy-probabilistic modeling for the components outage parameters. The fuzzy membership functions of the outage parameters of each component are based on statistical records. A mixed integer nonlinear programming optimization model is developed in order to identify the adequate investments in distribution energy system components which allow increasing the probability of delivering power to any customer in the distribution system at the minimum possible cost for the system operator. To illustrate the application of the proposed methodology, the paper includes a case study that considers a 180 bus distribution network.

Knowledge extraction from medium voltage load diagrams to support the definition of electrical tariffs

With the electricity market liberalization, distribution and retail companies are looking for better market strategies based on adequate information upon the consumption patterns of its electricity customers. In this environment all consumers are free to choose their electricity supplier. A fair insight on the customer´s behaviour will permit the definition of specific contract aspects based on the different consumption patterns. In this paper Data Mining (DM) techniques are applied to electricity consumption data from a utility client’s database. To form the different customer´s classes, and find a set of representative consumption patterns, we have used the Two-Step algorithm which is a hierarchical clustering algorithm. Each consumer class will be represented by its load profile resulting from the clustering operation. Next, to characterize each consumer class a classification model will be constructed with the C5.0 classification algorithm.

Training control centers' operators in incident diagnosis and power restoration using intelligent tutoring systems

The activity of Control Center operators is important to guarantee the effective performance of Power Systems. Operators’ actions are crucial to deal with incidents, especially severe faults like blackouts. In this paper, we present an Intelligent Tutoring approach for training Portuguese Control Center operators in tasks like incident analysis and diagnosis, and service restoration of Power Systems. Intelligent Tutoring System (ITS) approach is used in the training of the operators, having into account context awareness and the unobtrusive integration in the working environment. Several Artificial Intelligence techniques were criteriously used and combined together to obtain an effective Intelligent Tutoring environment, namely Multiagent Systems, Neural Networks, Constraint-based Modeling, Intelligent Planning, Knowledge Representation, Expert Systems, User Modeling, and Intelligent User Interfaces.

Lightweight user modeling – a case study

In the context of previous publications, we propose a new lightweight UM process, intended to work as a tourism recommender system in a commercial environment. The new process tackles issues like cold start, gray sheep and over specialization through a rich user model and the application of a gradual forgetting function to the collected user action history. Also, significant performance improvements were achieved regarding the previously proposed UM process.

Ontologies for reusing data cleaning knowledge

The emergence of new business models, namely, the establishment of partnerships between organizations, the chance that companies have of adding existing data on the web, especially in the semantic web, to their information, led to the emphasis on some problems existing in databases, particularly related to data quality. Poor data can result in loss of competitiveness of the organizations holding these data, and may even lead to their disappearance, since many of their decision-making processes are based on these data. For this reason, data cleaning is essential. Current approaches to solve these problems are closely linked to database schemas and specific domains. In order that data cleaning can be used in different repositories, it is necessary for computer systems to understand these data, i.e., an associated semantic is needed. The solution presented in this paper includes the use of ontologies: (i) for the specification of data cleaning operations and, (ii) as a way of solving the semantic heterogeneity problems of data stored in different sources. With data cleaning operations defined at a conceptual level and existing mappings between domain ontologies and an ontology that results from a database, they may be instantiated and proposed to the expert/specialist to be executed over that database, thus enabling their interoperability.

An adaptive educational system for higher education

The main objective of an Adaptive System is to adequate its relation with the user (content presentation, navigation, interface, etc.) according to a predefined but updatable model of the user that reflects his objectives, preferences, knowledge and competences [Brusilovsky, 2001], [De Bra, 2004]. For Educational Adaptive Systems, the emphasis is placed on the student knowledge in the domain application and learning style, to allow him to reach the learning objectives proposed for his training [Chepegin, 2004]. In Educational AHS, the User Model (UM), or Student Model, has increased relevance: when the student reaches the objectives of the course, the system must be able to readapt, for example, to his knowledge [Brusilovsky, 2001]. Learning Styles are understood as something that intent to define models of how given person learns. Generally it is understood that each person has a Learning Style different and preferred with the objective of achieving better results. Some case studies have proposed that teachers should assess the learning styles of their students and adapt their classroom and methods to best fit each student's learning style [Kolb, 2005], [Martins, 2008]. The learning process must take into consideration the individual cognitive and emotional parts of the student. In summary each Student is unique so the Student personal progress must be monitored and teaching shoul not be not generalized and repetitive [Jonassen, 1991], [Martins, 2008]. The aim of this paper is to present an Educational Adaptive Hypermedia Tool based on Progressive Assessment.

User modeling In adaptive hypermedia educational systems

This document is a survey in the research area of User Modeling (UM) for the specific field of Adaptive Learning. The aims of this document are: To define what it is a User Model; To present existing and well known User Models; To analyze the existent standards related with UM; To compare existing systems. In the scientific area of User Modeling (UM), numerous research and developed systems already seem to promise good results, but some experimentation and implementation are still necessary to conclude about the utility of the UM. That is, the experimentation and implementation of these systems are still very scarce to determine the utility of some of the referred applications. At present, the Student Modeling research goes in the direction to make possible reuse a student model in different systems. The standards are more and more relevant for this effect, allowing systems communicate and to share data, components and structures, at syntax and semantic level, even if most of them still only allow syntax integration.

Transacção de componentes multimédia suportada por agentes

O objectivo do projecto descrito nesta dissertação é o desenvolvimento da interface entre as empresas e a plataforma Business-to-Business (B2B) de negociação automática de anúncios em construção. A plataforma, no seu todo, deve garantir que os intervalos da programação são preenchidos com um alinhamento de anúncios compatível com os interesses expressos e o perfil construído dos espectadores. A plataforma funciona como um mercado electrónico de negociação automática destinado a agências de publicidade (empresas produtoras) e empresas provedoras de conteúdos e serviços multimédia aos consumidores finais (empresas distribuidoras). As empresas, uma vez registadas na plataforma, passam a ser representadas por agentes que negoceiam automaticamente os itens submetidos com o comportamento especificado. Do ponto de vista da arquitectura, a plataforma consiste num sistema multiagente organizado em três camadas compostas por: (i) agentes de interface com as empresas; (ii) agentes de modelação das empresas; e (iii) agentes delegados, de duração efémera, exclusivamente criados para participar em negociações específicas de conteúdos multimédia. Cada empresa representada na plataforma possui, para além de um número indeterminado de delegados envolvidos em negociações específicas, dois agentes: (i) o agente de interface com a empresa, que expõe um conjunto de operações de interface ao exterior através de um serviço Web, localizado na primeira camada; e (ii) o agente que modela a empresa na plataforma, que expõe através de um serviço Web um conjunto de operações aos agentes das restantes camadas da plataforma, residente na camada intermédia. Este projecto focou-se no desenvolvimento da camada superior de interface da plataforma com as empresas e no enriquecimento da camada intermédia. A realização da camada superior incluiu a especificação da parte da ontologia da plataforma que dá suporte às operações de interface com o exterior, à sua exposição como serviços Web e à criação e controlo dos agentes de interface. Esta camada superior deve permitir às empresas carregar e descarregar toda informação relevante de e para a plataforma, através de uma interface gráfica ou de forma automática, e apresentar de forma gráfica e intuitiva os resultados alcançados, nomeadamente, através da apresentação da evolução das transacções. Em relação à camada intermédia, adicionou-se à ontologia da plataforma a representação do conhecimento de suporte às operações de interface com a camada superior, adoptaram-se taxonomias de classificação de espectadores, anúncios e programas, desenvolveu-se um algoritmo de emparelhamento entre os espectadores, programas e anúncios disponíveis e, por fim, procedeu-se ao armazenamento persistente dos resultados das negociações. Do ponto de vista da plataforma, testou-se o seu funcionamento numa única plataforma física e assegurou-se a segurança e privacidade da comunicação entre empresa e plataforma e entre agentes que representam uma mesma empresa.

Simulação e programação offline de robôs industriais afectos a tarefas de lixagem

Este trabalho teve o intuito de testar a viabilidade da programação offline para tarefas de lixamento na empresa Grohe Portugal. Para tal era necessário perceber o que é a programação offline e para isso foi efectuada uma pesquisa referente a essa temática, onde ficou evidente que a programação offline é em tudo semelhante à programação online, tendo apenas como principal diferença o facto de não usar o robô propriamente dito durante o desenvolvimento do programa. Devido à ausência do robô, a programação offline exige que se conheça detalhadamente a célula de trabalho, bem como todas as entradas e saídas associadas à célula, sendo que o conhecimento das entradas e saídas pode ser contornada carregando um backup do robô ou carregando os módulos de sistema. No entanto os fabricantes habitualmente não fornecem informação detalhada sobre as células de trabalho, o que dificulta o processo de implementação da unidade no modelo 3D para a programação offline. Após este estudo inicial, foi efectuado um estudo das características inerentes a cada uma das células existentes, com o objectivo de se obter uma melhor percepção de toda a envolvente relacionada com as tarefas de lixamento. Ao longo desse estudo efectuaram-se vários testes para validar os diversos programas desenvolvidos, bem como para testar a modelação 3D efectuada. O projecto propriamente dito consistiu no desenvolvimento de programas offline de forma a minimizar o impacto (em especial o tempo de paragem) da programação de novos produtos. Todo o trabalho de programação era até então feito utilizando o robô, o que implicava tempos de paragem que podiam ser superiores a três dias. Com o desenvolvimento dos programas em modo offline conseguiu-se reduzir esse tempo de paragem dos robôs para pouco mais de um turno (8h), existindo apenas a necessidade de efectuar algumas afinações e correcções nos movimentos de entrada, saída e movimentações entre rotinas e unidades, uma vez que estes movimentos são essenciais ao bom acabamento da peça e convém que seja suaves. Para a realização e conclusão deste projecto foram superadas diversas etapas, sendo que as mais relevantes foram: - A correcta modelação 3D da célula, tendo em conta todo o cenário envolvente, para evitar colisões do robô com a célula; - A adaptação da programação offline para uma linguagem mais usual aos afinadores, ou seja, efectuar a programação com targets inline e criar diferentes rotinas para cada uma das partes da peça, facilitando assim a afinação; - A habituação à programação recorrendo apenas ao uso de módulos para transferir os programas para a célula, bem como a utilização de entradas, saídas e algumas rotinas e funcionalidades já existentes.