Collaborative business networks evaluation of technological tools for decision support making

Nowadays, companies are living great difficulties on managing their business due to constant and unpredictable economic market fluctuations. Recent changes in market trends (such as the constant demand for new products and services, mass customization and the drastic reduction of delivery time) lead companies to adopt strategies of creating partnerships with other companies as a way to respond effectively to such difficult economical times. Collaborative Networks’ concept born by the consequence of companies could no longer consider their internal business processes’ management as sufficient and tend to seek for a collaborative approach with other partners for their critical processes. Information technologies (ICT) assumed a major role acting as “enablers” of these kinds of networks, enhancing information sharing and business process integration. Several new trends concerning ICT architectures have been created to support collaborative networks requirements, but still doesn’t exist a common platform to reduce the needed integration effort on virtual organizations. This study aims to investigate the current technological solutions available in the market which enhances the management of companies’ business processes (specially, Collaborative Planning). Finally, the research work ends with the presentation of a conceptual model to answer to the constraints evaluated.

The potential of digital interactive television for the provision of healthcare and wellness services

The potential of digital interactive television (iDTV) to promote original services, formats and contents that can be relevant to support personal health care and wellness of individuals, namely elderly people, has not been yet fully explored in the past. Therefore, in a context of rapid change of the technological resources, in which the distribution and presentation of content comes associated with new platforms (such as digital terrestrial TV and IPTV), it is important to perceive the configurations that are being developed for interactive digital TV (iDTV) that may result in relevant outcomes within the field of healthcare and wellness, with the aim of offering complementarity to the existing services and contents made available today via the traditional means and media. This article describes and discusses the preliminary results of the first part of the research project iDTV-HEALTH: Inclusive services to promote health and wellness via digital interactive television. These first results suggest that iDTV solutions may represent a real contribution to delivery healthcare and wellness to the target population, namely as a supplement to health services provision.

Famílias Modernas, sofrimentos modernos = Familles modernes, souffrances

Resumo: Breve apresentação do funcionamento das famílias modernas, do «saber fazer» com o sintoma, e que apresentam o que Jacques-Alain Miller descreveu como o «estilo aditivo». É seguida por três exemplos, três casos seguidos num serviço de saúde mental infantil em França. Abstract: Brief presentation of how the modern families work, about their «know how» with their symptom, and about their, what was described by Jacques-Alain Miller, «addictive style». Three cases followed in childhood mental health services in France, exemplifies this presentation.

Intervenção social com as famílias = Intervention sociale avec les familles

RESUMO: Breve apresentação de uma família e sua problemática, beneficiária do Rendimento Social de Inserção, bem como as dificuldades que a técnica encontra no acompanhamento da mesma. ABSTRACT: Brief presentation of a family and set of problems raised by their social situation that receives a social subsidy for reinsertion, as well as the difficulties that the social worker encounters.

A escola e as famílias modernas = L'école et les familles modernes

RESUMO: Esta intervenção propõe-se apresentar as relações da escola da actualidade com as famílias dos alunos, com todas as dificuldades e desafios que estas relações implicam. Seguem-se a exposição de dois casos, dois alunos inseridos no Âmbito do projecto Novas Oportunidades. ABSTRACT: This intervention proposes to describe the relationships between School and student’s families of today, with their issues and challenges that are implied. It is followed by the presentation of two students within the context of New Opportunities programme.

A questão da verdade e o desenvolvimento de memórias falsas provenientes de processos associativos

RESUMO: O objectivo desta investigação foi analisar as diferenças relativas à produção de recordações falsas, de acordo com o paradigma de associados convergentes. Foram realizadas experiências, nas quais participaram crianças entre os 4 e os 5 anos e adultos. Como metodologia adoptámos a apresentação de dez listas de palavras associadas a uma palavra não incluída na lista (palavra crítica). A ordem das palavras de cada lista foi manipulada de forma a ser apresentada em sentido decrescente de força associativa (ordem standard) ou em sentido crescente (ordem invertida). A instrução fornecida antes da apresentação das listas foi também manipulada nas crianças de forma a incluir uma condição em que se pedia para as crianças repetirem os primeiros três itens de cada lista com o intuito de aumentar a recordação desses itens (instrução de primazia). A predição inicial foi de que este tipo de manipulação ao aumentar a recordação dos itens mais fortemente associados ao item crítico poderia também levar a um aumento das recordações falsas relativas ao item crítico. Os resultados mostraram que a instrução de primazia não teve efeito na produção de memórias falsas e que, nas crianças o uso de listas invertidas diminuiu o número evocações falsas, não tendo qualquer efeito nos adultos. Não foram encontradas diferenças estatisticamente significativas entre as crianças e os adultos relativamente à produção de memórias falsas. ABSTRACT: The purpose of this investigation was to analyze the differences in the production of false memories, according to the paradigm of converging associates. Experiments were carried out, which involved children between 4 and 5 and adults. The methodology adopted was the presentation of ten lists of words associated with a word not included in the list (critical word). The word order of each list was manipulated so as to be presented in descending order of associative strength (standard order) or an increasing trend (inverted order). The instruction given prior to the presentation of lists was also manipulated, in children, to include a condition in which it was asked children to repeat the first three items in each list in order to increase the recall of these items (primacy' instruction). The initial prediction was that this kind of manipulation witch increase the recall of the items most strongly associated with the critical item could also lead to an increase in false memories relative to the critical item. The results showed that the primacy instruction had no effect on production of false memories and that, in children the use of inverted lists reduced the number of false evocations and has no effect in adults. There were no statistically significant differences between children and adults for the production of false memories.

Os custos de desempenho ocultos no dia-a-dia de um restaurante

RESUMO: O desafio era mostrar aquilo que poucos vêem e ninguém mede, mas que pode ajudar a resolver muitos problemas no sector da restauração. Assim, o objectivo é identificar, analisar e mensurar os custos de desempenho ocultos no dia-a-dia de um restaurante. A síntese bibliográfica reflecte a pesquisa efectuada, visando um método que nos ajudasse a medir concretamente os disfuncionamentos que ocorrem nos desempenhos diários dos empregados de mesa de um restaurante. Descobrimos a abordagem socioeconómica de Henri Savall e o seu método de avaliação dos custos de desempenho ocultos. Explicitamos de seguida este método de Savall e apresentamos uma síntese da história do restaurante, com o intuito de mostrar que, desde o seu nascimento, o restaurante é muito mais do que um local onde vamos comer. Feito este caminho, apresentamos o restaurante de luxo que escolhemos e onde aplicámos o método de avaliação dos custos de desempenho ocultos com algumas alterações, pois originalmente este método foi desenvolvido e aplicado ao sector da Indústria. Terminamos com a explicação da forma como aplicámos o método e os respectivos resultados encontrados. Concluímos que a aplicação do método escolhido revela informações preciosas para a gestão e para a tomada de decisão e enfatiza a importância do trabalho efectuado pelos empregados de mesa no seu dia-a-dia. ABSTRACT: Our challenge was to show what few people see and nobody measures, but that can help to solve lots of problems in the restaurants line of business. Our objective is to identify, analyze and measure the performance hidden costs in the daily activity of a restaurant. The bibliography used reflects the researches made, searching for a method which would help us to measure in detail the dysfunctions which occur in the daily performance of the waiters in a restaurant. We discovered the socioeconomic approach of Henri Savall and its evaluation method of the performance hidden costs. Next, we explain Savall’s method and present a synthesis of the restaurant history with the aim to show that, since its birth, the restaurant is much more than the place where people go to eat. This path made, we present the luxury restaurant which was chosen and where we have applied the evaluation method of the performance hidden costs, with some minor changes, because originally this method was developed and applied in the Industry sector. We finalize this work with the explanation of the way how we applied the method and with the presentation of the results. We have concluded that the application of the chosen method of study reveals vital information for the management department and for the decision processes, and that it emphasizes the importance of the waiters in their daily work inside a restaurant.