ADR in aviation: European and national perspectives

The air transport sector generates the largest share of cross-border consumer complaints, as a proportion of complaints received by the ECC-Net. Since the foundation of the ECC-Net in 2005, air passenger claims have made up around one fifth of the total caseload most years. A pan-European framework of bodies that handle consumer to business disputes will be implemented through the consumer ADR directive.4 Taking these developments into consideration, the aviation industry is an interesting sector to study. This paper looks at dispute resolution for air passengers in the United Kingdom (UK) and Germany, as well as at European level.

Agent-Based Simulation of the Evolution of Enterprise Carbon Assets

Carbon assets have the value of carbon emission reduction in enterprises and are closely relevant to business images and competitiveness. In this paper, the connotation of carbon assets is clarified. The definition of carbon assets in enterprise business contexts are also provided. In addition, an interactive evolution framework is established to demonstrate the emergent property of carbon assets using multi-agent-based simulation, which can bring a new perspective for enterprises to manage their carbon assets and improve low-carbon competitiveness.