La relación entre la gestión de la calidad y el rendimiento empresarial en el sector hotelero

La mayor competitividad del sector hotelero a nivel mundial y la mayor exigencia de los turistas ha provocado que la gestión de la calidad se haya convertido en un factor importante para el éxito de los hoteles. Ante esta situación, este estudio empírico tiene como objetivo analizar si la gestión de la calidad mejora el rendimiento empresarial que alcanzan los hoteles. Para ello, en primer lugar, los hoteles se han clasificado en dos grupos, los que tienen un compromiso medio con la gestión de la calidad y los que tienen un compromiso alto. En segundo lugar, se comprueba que los hoteles que tienen un compromiso alto son los que alcanzan mayores rendimientos empresariales. Por lo tanto, se obtiene una relación positiva entre el compromiso con la gestión de la calidad y el rendimiento en el sector hotelero.

Perceived emotional intelligence, general intelligence and early professional success: predictive and incremental validity

Although the study of factors affecting career success has shown connections between biographical and other aspects related to ability, knowledge and personality, few studies have examined the relationship be-tween emotional intelligence and professional success at the initial career stage. When these studies were carried out, the results showed significant relationships between the dimensions of emotional intelligence (emotional self-awareness, self-regulation, social awareness or social skills) and the level of professional competence. In this paper, we analyze the relationship between perceived emotional intelligence, measured by the Trait Meta-Mood Scale (TMMS-24) questionnaire, general intelligence assessed by the Cattell factor "g" test, scale 3, and extrinsic indicators of career success, in a sample of 130 graduates at the beginning of their careers. Results from hierarchical regression analysis indicate that emotional intelligence makes a specific contribution to the prediction of salary, after controlling the general intelligence effect. The perceived emotional intelligence dimensions of TMMS repair, TMMS attention and sex show a higher correlation and make a greater contribution to professional success than general intelligence. The implications of these results for the development of socio-emotional skills among University graduates are discussed.